What can I say? The Veteran's United team is great. They are with you every step of the way, and communication in consistent and precise. They are always just a phone call, text, or email away. Response time is remarkable and they bend over backwards to help with any unforeseen, obstacles. Could not ask for a better group to help with the purchase of a home!
Veteran United was amazing. Everyone I spoke with was jealous of the help that Veterans United was providing me. They were just very easy to work with. I had a team working with me to make the home buying experience as great as it can be. I would recommend that every veteran use them.
Overall it was appreciated having your company's experienced support. Thank all your staff kindly.
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Of course, Kelly wasn't a one-person show. Lori Richardson and Casie Cunningham were also terrific. Your concierge service (Lori) is really a good idea - we used Lori's information to transfer utilities and for general knowledge. Casey stepped right in when Kelly needed her to - seamlessly.
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Thank You
You guys are amazing!
They gave less than average service but continually said “We are the best”. We’ve had numerous home loans and have never had an experience as poor as this one. The last home we bought on VA the seller died as we were getting into the process and the representative handling my loan was far better than veterans United. She kept me informed and covered all snags in advance in lieu of “We need one more thing”.
As a professional I would think you would know all that was required from the beginning instead of “uh oh, something came up”.
My final grip was your company does not care about the people you are assisting with a loan, you only seem to care about how great they think they are.
Response from Veterans United
Hi Gerald, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience further and learn more about the ways we might improve for the next customer. One of our Client Advocate members is currently researching your concerns. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Extremely helpful from start to finish. I tried other home lenders that informed us that we couldn’t use our va home loan a second time without selling our house first. Veterans United figured out a way for us to have the stability of having a home and purchasing a new one. No bullshit... I’d definitely recommend them to anyone.
