I highly recommend Veterans United to any veteran considering the use of their VA loan benefits. My engagement with them spanned over 18 months—a period in which they demonstrated a consistent, values-driven approach aligned with several key Lominger competencies.From the outset, the team displayed Customer Focus and Interpersonal Savvy, staying in touch with me every few months—not to push, but to check in with empathy and patience. Their respectful outreach reflected emotional intelligence and an understanding of the veteran mindset. It was clear they weren’t chasing a transaction, but building a relationship.Emily’s Organizational Agility and Priority Setting were clear strengths. She ensured the right steps were executed at the right time, avoiding unnecessary delays.In summary, Veterans United doesn’t just provide a service—they deliver a veteran-centric experience anchored in trust, professionalism, and competency. If you’re a veteran exploring your options, I encourage you to engage with them. You’ll be in capable hands.
Aaron is awesome to work with, went the extra mile to make sure we got closed on our new home!!
Veterans United makes the exhaustive process of buying a home easy and painless. 10/10 recommend for veterans looking to purchase a home using the VA home loan
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We recently purchased our dream home, and I can say without hesitation that working with Colin and his team at Veterans United was one of the best decisions we made as we started the home-buying process. Colin was our Loan Officer, and from start to finish, he and his team were exceptionally courteous, transparent, and responsive—always just a call or message away anytime we had a question.We had braced ourselves for the nightmare scenarios we’d heard from friends about working with other lenders, but our experience was the complete opposite—a dream transaction from start to finish. From the moment we submitted our offer to the day we closed took just 32 days—and the only reason it wasn't faster was because the sellers were out of town the weekend we submitted our offer!We’ve already been telling all of our fellow veterans, family, and friends about the outstanding service we received, and we’ll continue to recommend Veterans United to anyone looking to buy or refinance. Colin and his team made our forever home a reality, and we will be forever grateful for their expertise, support, and genuine care throughout the entire process.Thank you, Colin and Veterans United—you made our dream come true!
This team made this process so easy. They answered all my questions fast and gave me great advice.
I never had a single question answered by my "team." I was promised calls back with a single question I had but never received it.
Response from Veterans United
Hi Brandon,
I’m really sorry to hear you felt ignored during such an important time. You should never have to chase down answers—especially when all you needed was one question answered. That kind of experience can make the whole process feel isolating, and that’s the opposite of what we aim for.
I’d really like to understand what happened and make sure your feedback is heard by the right folks here. If you’re willing, please reach out to my advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and I’ll make sure we follow up as soon as possible.
