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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,011

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 382,011 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

My Veterans United team were all great and very responsive. They all answered our questions quickly and explained things we did not fully understand. While this process was very overwhelming for us as first-time homebuyers, our team did a great job of helping us through the process. I would like to give a special shout to Jamie Milholland! She had been working with us for about 2 years before we got the pre-approval and she stuck with us all the way through (guiding us on things we needed to do to put ourselves in better financial and credit situation) and it paid off!!

headshot image of Dave Michaud

Senior Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Knowledgeable, very efficient, there for you 100% of the way, made life so much easier.

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
Would Recommend

I recommend Veterans United to any real estate agent I encounter that may be looking for a VA mortgage for their clients

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Kyle and Justin were very helpful in getting this loan knocked out in a timely matter

headshot image of Kyle Buettner

Loan Officer: Kyle Buettner

NMLS# 1927309

5 out of 5 Stars
Would Recommend
headshot image of Nathan C. Groves

Loan Officer: Nathan C. Groves

NMLS# 1096165

5 out of 5 Stars
Would Recommend

Thanks to Ben, Kayla, and the rest of our team. We couldn't have gotten through it as easily and quickly as we did without them!

headshot image of Ben Williams

Loan Officer: Ben Williams

NMLS# 1626418

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Best part was that, when I had a question, everyone responded quickly.

headshot image of Jason McElvain

Loan Officer: Jason McElvain

NMLS# 1048051

5 out of 5 Stars
Would Recommend
headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

4.5 out of 5 Stars
Would Recommend

Veterans United has this process down to a science. They make it simple and easy. I will use them if I have to move again. They are OUTSTANDING.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Overall great experience

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend
headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

4 out of 5 Stars
Would Recommend

Home buying can be very stressful. VU told me exactly what I needed to secure my loan.

headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

5 out of 5 Stars
Would Recommend
headshot image of Tyler Chinn

Loan Officer: Tyler Chinn

NMLS# 1933964

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Would Recommend

Felt good to work with people who understand the military lifestyle and the stressful situations all of us are put in. It's no different when buying a house hundreds of miles away and my team made it seem all too easy.

headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

3.5 out of 5 Stars

Well.............When we first inquired about Veterans United, we wanted to know what made you different? Why did you receive such a high rating online? What could you offer? What were the current terms, rates and turn-around time? We couldn't get any answers from your company until we completed an application and submitted our information. Alyssa was who we started with. She assured us that we could apply for a re-finance with cash out and consolidation (we needed about $145,000 with the house value of $285,000). We were referred to Matt. Matt took the info and stated that Heather would be handling "the details" from that point on.Heather was sweet. She asked us to order an appraisal (this was not a surprise). Then she stated the title company wouldn't accept the land survey that was completed in 2011 and on file with the county. She told us we needed to have another survey done. We refused-nothing had changed since the survey had been done. She finally came back and stated that the title company had agreed to go with the existing survey. (Great!), then she stated that we needed to have a pest inspection done at our cost. Another cost that wasn't expected. AND mind you that we still had not received a loan approval. The pest inspection was completed and we had to have a treatment done --again, more cost and still no loan approval. FINALLY we received notice that the loan was approved. While going over the final disclosure paperwork, and one (1) day before signing the closing paperwork; we discovered that the "cash back" had never been considered. Alyssa had left the company and Matt & Heather supposedly didn't know that we wanted cash back. Matt stated that we could "start over again" because he wanted to make sure we were happy with the loan. We decided NO because we had already jumped through enough hoops and spent enough money out of pocket, we just wanted to get this done!!. Sooooo, we signed papers on Monday, July 10th and were told that we had to wait 3 business days. Friday, July 14th, Matt sent Peggy a notice that congratulated us on the loan closing and stated the monies were dispersed that day. Well here we are on the 24th of July and only 1 of the accounts out of 5 have received any money. We are receiving hate mail from 4 companies because of late payment and being charged a late fee plus extra interest. We have no way of checking the process because we are unsure who to contact to verify the money has been sent out. We did send an email to Matt, hoping he could help explain what is going on. We are grateful for your services, but frustrated at the whole process. We are waiting.....................Praying for a happy ending.

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend

Andy was amazing!! He answered all of the questions we had and made our experience go very smooth! Working with him was a breeze! His team was also amazing; Diana, Noelle, Kimberly. 10/10 recommend!

headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
Would Recommend

This was my third transaction with Josh (so far), can’t say enough good things about him. He’s incredibly polite, helpful, experienced, responsive, efficient, and knowledgeable. If any issues arise, he handles them with ease. 10/10 highly recommend!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
headshot image of Mark Giessinger

Loan Officer: Mark Giessinger

NMLS# 2192214

4.5 out of 5 Stars
Would Recommend
headshot image of Will Lewis

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend

Honestly Veterans United was extremely helpful throughout the entire process. I loved working with Jamie. She was such an amazing help to me and my wife and we couldn’t have gotten through this process as smoothly as we did without her assistance. Thank you so much!
PS we absolutely love our new home!

headshot image of Jamie Bardeen

Loan Officer: Jamie Bardeen

NMLS# 1323716

5 out of 5 Stars
Would Recommend

My only complaint is with Anthony. I do not believe he truly cared about our purchase. He slow walked everything. I had to ask multiple times for things and to get questions answered. He told me to travel prior to the clear to close even thought he told me it was done and it wasnt. He told me he would have the clear to close multiple times but never really had it. When I had questions he didn't respond to my emails or phone calls. There was a question I had for weeks and must have asked him 10 times on how to fix it and he ignored my request until the very end because it was something he needed to do and he did it in the last week in 5 minutes. I stressed over that for weeks because I didn't know what it was I needed to do to comlete the todo list. Giving a veteran a todo list than not answering the question on how to compete it was very nerve racking. I do not believe that should ever take place especially with a veteran who is used to completing tasks in a timely manner. The lack of communication with Anthony was very stressful and made the experience very unpleasant.He asked for the same documentation and same questions more than once. Probably 3 or 3 times before he would actually take care if it. It seems like he is distracted or very unorganized.

headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

More Reviews

See all 382,011 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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