I had a great experience with Veterans United. Brittney was amazing to work with and answered all my questions. I would highly recommend Veterans United.
Veteran Home loan specialist Denise Stroud was a excellent person to have in your corner. Doing my experience of purchasing my home she was so caring and understanding. I had never purchase a home before but she made it easy. If I do purchase another home I want this company to be with me
They loaned me the most money compared to other leaders, but working with them is like getting your teeth pulled. They asked for paperwork that you already sent them. When I asked if they needed anything they would say 'no,' but then in the early evening they would want paperwork that I would have to pull out of my fourth point of contact (Google It). Communication was terrible, they never explained anything and would basically only respond via email with acronyms like you are supposed to know what they were. They said they scheduled the appraiser cause we told them we wanted to close ASAP as we were moving because of a job transfer only to find out a WEEK later that it was NOT done... so instead of 10 days allowed for that it turned in to like 23days. Thus cause the need to stay in an extended stay for 16 long days and pay out another $1600 for that.
Response from Veterans United
Hi Andrew, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are sorry we were not able to meet the proactive communication you expected, however we are glad to know that even with an unexpected appraisal, we were able to close on the home of your choosing in 31 days. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
I am very happy with Veterans United
Outstanding service !!!
Christopher Robinson and Rachel Lentz went above and beyond to get our new home loan approved. They were there for us every step of the way. Very professional service. Would definitely recommend Veterans to use this service.
Michelle and her team broke everything down to me to help me understand better. Listened to me and helped in every way she and her team could. Made the process simple and easy for me.
I 100% recommend using Veterans United for getting a home loan. They really went above and beyond for us every step of the way. They made our first home buying experience a fun and stress free experience and will use them again when we purchase another home
Right now we would not recommend Veterans United to anyone. Very unprofessional service.
Response from Veterans United
Hi Bruce, thank you for your open and honest feedback. Our hope is that your home serves you well and by discussing we ensure that no other Veterans have this same experience in the future. We understand how the home buying process can get stressful and while we cannot change the experience you had, it is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Our personal specialist, Don Smith, kept us updated constantly every step of the process so we did not worry about how we were doing in the loan vetting process.
Veterans United was my first choice and my experience with this company exceeded my expectations across the board. I was able to achieve my goal of home ownership in large measure due to the professional staff over at Veterans United. I strongly recommend them to any potential veteran homebuyer!!
All around great experience!
