Very professional and knowledgeable team.They kept up informed and explained anything we needed clarification on.
The whole home buying process was smoother than I ever thought it would be. Courtney, Bailey, and Nacim were all great! I am a first-time home buyer and I'm grateful I had this team to help me. This is a 10 out of 10 team.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Kelsey made this process very hard. There were many times that I asked a specific question and she answered in regards to something else. She would make changes and send me screenshots of a document as proof of her change, but if she had scrolled down one more page she would have seen her change was erroneous, but it took me calling her out and showing her the error. I was asked to pay more for an appraisal, however upon my research it was found that wasn't even something myself or the lender could approve it had to come from the VA and would be paid by the seller and that there was an official request form. This is something the lender should have looked into prior to requesting I pay more. I requested an earlier close date and nobody from the team responded to me saying it could happen. The only indication I had that it was happening was because I received a todo to change my HOI effective date. There were times I had uploaded documents and later Kelsey would ask for them and then say she didn't see I had uploaded them. I am not sure if she is new, but it definitely seems like she could use some training and learn to communicate better with the person trying to get the loan.
Emily, Anthony, and the rest of my Team went beyond their scope of duties to get us across the finish line to get us approved so we could refinance hour home loan to a lower mortgage payment.
Bob and his team were incredibly helpful, responsive, and knowledgeable. This was my first home purchase, so I was nervous, but they made the process so smooth.
Very professional and available for any assistance if needed. Smoothest move yet.
Everyone has been so helpful and made things smoother
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
Rachel Gruber helped me buy my first house and the process was easy and straightforward. She was there to answer any questions I had and give advice on any of my concerns.
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This is my third time using Veterans United. Shawn Workman and the whole team was great. I would definitely use Veteran’s United if I choose to refinance in the future.
Veterans United made our home buying experience seamless! They were helpful and guided us through the whole process.
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
Everything went smooth, I was updated every step of the way. Couldn't be any better!
Veterans United is totally the greatest loan process I have ever worked with. They are a professional team of experts and go the extra mile. They even worked on the weekends to help me finalize my loan process. I highly recommend them to everyone I know and meet.
Everyone we interacted with was very accommodating. Every aspect of the loan process, looking for potential properties and the closing was handled professionally. There was never a day/week that went by that someone would reach out to see if we needed help with something.
