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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
472,655 reviews
663 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 472,655 unfiltered reviews

Starting on Page 7 of 15,756. Return to Page 1

4.5 out of 5 Stars

Christian Baker, and Jake Walker, did a fantastic job of walking me through the process. We didn't use a Realtor, and they were helpful and patient with everything.

headshot image of Christian Baker

Loan Officer: Christian Baker

NMLS# 2736683

5 out of 5 Stars
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars

It was amazing! Everyone was extremely helpful and knowledgeable! This was our first time buying a home and I would do it again in a heartbeat with this team!

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars

Everything was painless and fast. Approval to closing was about 30 days. Everyone was amazing and on top of everything. Hopefully I never move again, but if I do I will use Veteran’s United again.

headshot image of Bryce Cullins

Loan Officer: Bryce Cullins

NMLS# 2679091

5 out of 5 Stars
headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Photo submission from Gabriella L.

Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars

Trust the process. It may seem a bit overwhelming but it is very much worth it.

headshot image of Charlie Holsten

Loan Officer Team Lead: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars

Nichole and Levi were extremely courteous and professional highly recommended working with them for home loan needs

headshot image of Nichole Barber

Loan Officer Team Lead: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
headshot image of Bill Stoldt

Loan Officer: Bill Stoldt

NMLS# 1960610

2.5 out of 5 Stars

I would say the loan officers i initially worked with was a very nice person and helped in many ways; however, after that the loan team was all over the place. The closure report was confusing with all the fees, and not to mention the last minute before signing the closing documents, "oh, we forgot, you need to pay for flood insurance before closing"..even though I'm on a 3rd floor condo??? I felt like i was playing "find the peanut under the shell" game because each day was a new find or adventure..I felt like i was being scammed.

Response from Veterans United

Hi Steve,
I’m glad your initial loan officer was helpful, but I’m sorry that confidence didn’t carry through the rest of your experience. Unexpected costs and learning about the flood insurance requirement right before signing would understandably add to the frustration, especially when you already felt like new information was coming up throughout the process.

It’s concerning to hear that the experience ultimately left you questioning whether you could trust the process. I’d like the opportunity to take a closer look at what happened and how the costs and requirements were communicated. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.

The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Roderick Vales

Loan Officer: Roderick Vales

NMLS# 2758010

5 out of 5 Stars
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars

They made my first time home buying experience pain free. They helped with any questions I had along the way and explained things I did not know. 10/10 you recommend them to anyone.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

4 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

4.5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer Team Lead: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Photo submission from Michael T.

Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

4.5 out of 5 Stars
headshot image of Haley Denney

Loan Officer Team Lead: Haley Denney

NMLS# 1501441

5 out of 5 Stars
headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars

Thank you Zach and team! I truly appreciate everything have done for my family and I. When we do more house shopping in the future we will definitely reach out again for our next move.

headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

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4.5 out of 5 Stars
headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

3.5 out of 5 Stars

Olivia and Ashley were wonderful, and easy to work with!

headshot image of Ashley Khederian

Loan Officer Team Lead: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
headshot image of Ashley Tasco

Loan Officer : Ashley Tasco

NMLS# 2533214

5 out of 5 Stars
headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
headshot image of Sara Myers

Loan Officer: Sara Myers

NMLS# 2740631

5 out of 5 Stars
Photo submission from Diane P.

Purchasing my home with Veterans United was a huge milestone for me, and I’m incredibly grateful for the team that helped guide me through the process. Buying a home can be stressful at times, but my team consistently worked hard to keep everything moving and to make sure I understood each step along the way.I especially want to recognize Andy Harris, Shawna, Hannah, and Christie for their dedication and professionalism. Andy was always responsive and supportive, making sure my questions were answered day or night and helping me stay on track throughout the loan process. Shawna and Hannah were extremely helpful and organized, making the document process smooth and keeping me informed of what was needed. Christie worked diligently behind the scenes to ensure everything met underwriting requirements. Andy made sure that we reached the finish line.What meant the most to me was knowing I had a team advocating for me and working hard to make my homeownership goal a reality. I was not just a number. As a veteran, it’s reassuring to work with people who understand the VA loan process and truly care about helping veterans succeed.I’m proud to say I’m now a homeowner, and I appreciate the effort and commitment my Veterans United team put into making that happen. I would absolutely recommend Veterans United to other veterans looking to buy a home.

headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
headshot image of Jayden Neyland

Loan Officer: Jayden Neyland

NMLS# 2486863

4 out of 5 Stars
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

4 out of 5 Stars
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars

Lucas Hassemer and his team went above and beyond for us from start to finish. Their hard work and dedication got our loan through well ahead of schedule, and we were able to close several days early, which made a real difference for us. Lucas was personally checking in and working on our file even while he was on vacation, which tells you everything about his commitment to his clients. We never felt like just another file number; his team was responsive, proactive, and clearly cared about getting it right, not just getting it done fast. We couldn't be happier with our experience and would recommend Lucas and his team to anyone without hesitation.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

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