This is my second time using VU. The first experience was great. It was smooth, went like clockwork, and didn't require a lot of back-and-forth between me and VU. This second time was awful. At one point I wish I had chosen another lender. Stuff was wrong, required multiple times, things that should have been requested sooner were not. It was only at the 11th hour and on the day of closing that I got final approval. This was a very STRESSFUL process the 2nd time and really left a very SOUR taste in my mouth about the overall experience. Because It was my second time, I knew it could have all been handled better - but it wasn't. Would I recommend? Yes, but with reservations and caution!
Response from Veterans United
Hi Peter,
Thank you for sharing your honest feedback. I'm glad your first experience with Veterans United was such a positive one, but I'm sorry your second homebuying experience didn't live up to those expectations. I understand how frustrating and stressful it must have been to deal with repeated requests, last-minute approvals, and uncertainty leading up to closing.
We appreciate you giving us another opportunity to earn your business, and I'm sorry we fell short this time. Your feedback is important, and I'd appreciate the chance to learn more about your experience and see where we can improve.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Eric and Lisa exceeded expectations. They made sure the process went smooth and made our closing date on time even after we ran into some delays from outside factors ( septic inspector and
Working with Veterans United has been the most rewarding and satisfying process imaginable. Everything was super smooth and the service was absolutely outstanding, working with Taylor Fruits has been my favorite experience to date. She went above and beyond her duties to ensure we knew the ins and outs of the whole process. Home buying, which can be the most stressful ordeal, has never been easier. I can’t say enough good about working with Taylor Fruits!
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Kendall and his team were nothing short of outstanding. He was professional, responsive, answered or resolved things quickly and his team was the same. We changed courses several times throughout the process switching from VA to conventional and from one borrower to two at the last minute. He had no problem and came through with needed documentation immediately.
It was my first time purchasing a home and I had no clue where to start or what all the paperwork was about. But everyone I spoke to was patient with me and explained everything step by step.
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My wife and I are first time home buyers, and the Veterans United team made the process much simpler for us. I can't recommend their service enough. Thanks again Veterans United team!
Shawn did great! Highly communicative, perfect attention to detail every step of the way!
Our Veterans United team was excellent. They kept us up to date every step of the way. When things got too difficult for us to handle on our own, our coordinator, Ashley R., went out of her way to coordinate between our financial planner, insurance agent, and closing lawyer. Our loan officer, Billy C., and the rest of the team were there to answer our numerous questions. Thank you all for making this process a bit more palatable! Definitely five star service.
Chris B is awesome
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
Great job too all, thank you
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Experience first-hand why 373,758 homeowners give us a perfect score!
Everyone here went above and beyond. Thank you all so much.
Jessica Galvan / Joseph Onello was supportive from the beginning to the end of the process! They really made everything transparent, and would greatly recommend them as a team to others!
The whole experience of buying a house was a complete pleasure and couldn't have gone more smoothly. Dan and the entire team were there for us every step of the way and I'm proud and happy to say, thank you for an excellent job done flawlessly with the spotlight on the veteran, throughout.
Mckensie did a great job and was very helpful!
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
Thank you to the entire team at Veterans United. The process was smooth and straight-forward.
The team was great! The only complaint is I did not receive my final numbers until the late afternoon the day before closing. That created an issue with wiring the funds which evolved into a bigger issue involving the seller and the closing on his new property.Other than that, Ryan was great along with the team. I would use him again.
This was the best place team for me to finally get my home. I am extremely greatful for the support and guidance from Ryan Sherman and Hope Smith. They were patient with me and were always available to answer my questions, even after work hours and weekends. I did not have to wait long for a response, and that helped give me the confidence to finally close the deal. This was my third year trying and I was happy to finally get to the finish line, and right before the 4th of July. Hawu' (Thank you)
