Nathan was great. I do think it is a little over kill when the under writer is asking for the same info but in a different way. I sent 2 years IRS tax transcripts, my tax documents, W2s, and pretty much year to date worth of check stubs. I do contract work so I have a lot of W2s. Nathan and Kayla worked their butts off. They should be recognized for their service to clients and to your organization. Would have received a 10 rating but it was a lot of work. Stressed out to the point where I had thoughts like well if I don’t get the house that’s fine still in the one I own. Not like you need to move you just want something better.
Charles and Carrie were awesome they helped me when I needed it and made it feel like I wasn't even buying a house. We had a little hiccup but they were there to help resolve it.
From my first contact, and all the way through my VA home loan, the staff at VU have been absolutely wonderful. I can't believe how quickly and smoothly my loan occurred. The folks at VU are extremely knowledgeable, courteous, and devoted to their clients. Thank you so much!!!
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Bryce tried to charge me 17k closing. Then matched a quote i got from another lender for 10k and 4.99 first year. The seller paid 7400 in closing so my closing should of been 4k. With a bate and switch he charged 14k in closing on wet signature day.
Response from Veterans United
Hi Robert,
I'm sorry to hear you left the loan process feeling disappointed. I understand how concerning it can be when there are questions or unexpected changes related to closing costs, especially so close to closing. Every borrower deserves to have a clear understanding of their loan terms and closing figures throughout the process.
I'd appreciate my team having the opportunity to review your loan and better understand your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Great working with Veterans United, they are easy to work with and quick to respond to questions.
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
Working with Jordan and his entire Veterans United team was an outstanding experience from start to finish. They made the home-buying process seem easy and stress-free, even when I had what felt like a hundred questions along the way. Every question was answered quickly, professionally, and with genuine care, which gave me confidence throughout the entire process. Their communication, knowledge, and dedication were second to none. I truly couldn't have asked for a better team to work with. I would recommend Jordan and his entire Veterans United team to any of my friends and family without hesitation. Thank you for making our dream of homeownership a reality!
It’s my 3rd time using Veteran United! I always have high hope and the best help ever!
The Veterans United team went above and beyond to make my home-buying experience simple and stress-free. They were responsive, professional, knowledgeable, and genuinely personable throughout the entire process.I’ve purchased several homes over the years, and this was by far the smoothest and most seamless experience I’ve ever had. Chace took the time to explain every step of the process, answered every question thoroughly, and consistently followed up to ensure I always felt informed and confident. His communication was exceptional from start to finish, and he never missed a beat.I can’t thank Chace and the entire Veterans United team enough for their outstanding service. If you’re looking for a lender that truly puts its customers first, I highly recommend Veterans United.
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Everything was great. I would recommend helping future home buyers by explaining in detail everything they have to sign
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
Was very helpful thur the beginning until closing answered all questions I had. Would recommend to anyone
I refinanced my home for needed cash. Jerry Landry called me almost immediately. He began working on my loan and had our deal worked out in less than a week. We just closed the deal on Monday and now I have the needed money. Thank you Jerry and Veterans United Home Loans.
Zach and his team was as they say the A TEAM because, everything happened so fast it seems like it was just yesterday at times it seem like a lot but the team are always on time at that moment to give you the little pip talk to get you going Zachs team was very professional and they care for you as family.
Ashley, Amber and Sarah were AWESOME! It was a great pleasure working with them. The coordination and professionalism between VU, escrow, and title was perfect! I have purchased several homes over the last 50 years. NONE OF THEM WENT close to this well. Thanks again ASHLEY!
