Excellent transaction. The Veterans United team all were very professional and kept me informed throughout the whole process. All the steps were easily understood and easily completed in a timely fashion with their web interface model. Very satisfied.
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
Charles and his team were very helpful and made this entire process a bit easier for us.
Everyone on the team that helped me was super helpful and knowledgeable. However, the only issue I ran into could have been avoided. I had 2 weeks before I hit my 6 years in service. I was told to send my updated point summary as soon as posted. The problem was is that no one told me it can take 40 days before that system updates. so at the very last minute they gave me a second option to complete. This could have been done while I was waiting those 2 weeks and avoided the high stress that didn't get resolved until the day before closing.
I had a great experience with my team
They got the job done and execute the task
I will use veteran united in the future for investment projects
Thank you again
A couple words come to mind when I think of the experience we had with Veterans United and specifically with our loan officer, Mason Fast. Thoroughness and professionalism. From the first time I contacted him and throughout the entire loan process ending with our closing, Mason was always available to answer any questions we had. His answers ultimately resolved our questions/concerns. Mason made the purchase of our condo seem quite easy and, in the end, successful. I would definitely work with him again if needed.
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Heidi and the team were absolutely great! Whenever I had questions, they were prompt to provide the information I needed. They made the homebuying experience less stressful!
It was a great experience working with Veterans United. They made it a very easy process. Ashley S. went above and beyond!
The team and TYLER was on top of everything that needed to be done and when we were worried about a issue they asured us that all was good. Excellent job and was a great experience and will be recommending this team to everyone.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
The team was excellent and made the whole process very smooth. I always knew what I needed and what the next steps were.
Great. Easiest buying experience I’ve ever had.
They went above and beyond any of our expectations!!!! Anytime we needed any further information they did not hesitate to get us every detail. Extremely prompt at responding and during the entire process they kept in contact and kept us in the loop. Thank you for everything Veteran United!!!
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First time buying a home, didnt know anything going in. Kevin and the team checked in regularly, kept me updated on the next steps and were always available to answer questions. the process was smooth and took alot of the stress of me.
Fantastic work, always available for questions or help during the loan process and even after closing and beyond. Second loan thorough Jacob halls team and as always a happy customer.
The team was on top of everything for me and made the process that much smoother, happy to work with them all again in the future!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Mallory‘s compassion and drive for taking care of her clients is a true gift. Mallory not only cares about her clients getting into the home that they desire, but who is on their team and taking care of them!
The overall service was exceptional, providing a comprehensive and attentive experience from start to finish. Patrick and all the staff demonstrated remarkable professionalism and diligence, promptly resolving any questions or concerns I had. I've never received such outstanding service before; the transition was easy . I am truly satisfied with the experience and grateful for the support. God bless you all.
