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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
474,194 reviews
659 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 474,194 unfiltered reviews

Starting on Page 7 of 15,807. Return to Page 1

5 out of 5 Stars

I am glad to be able to provide this feedback.Although this home buying experience has been met with challenges (at no fault of Veterans United) - there is one single person that made this experience as good as it could be and that is Randy Groner. I never had someone provide a level of customer service like he has done for me and my family throughout this process. Randy is truly an invaluable member of your organization. If I ever buy another house in the future I will specifically ask for him over all others.Some examples of how he has went truly above and beyond throughout this experience:
-Randy was available for me at a moments notice at all hours of the day. For example; I have reached out to him early at 5am and late as 11pm and he has responded to my questions. This level of customer service alone is unheard of. I truly felt that he was a part of my family and ensured he tried to do act in the best interest of my family.
- Randy stuck up for me when the sellers agent tried to act in an unethical manner. I felt he was truly more on my side than my own agent. When I say I probably would have just given up on this whole process without Randy - I truly mean it.
-Randy was extremely professional and a subject matter expert throughout this process. Even in the day of closing, which took almost 7 hours (due to the sellers), he remained available and ensured that he did whatever it took to make the process go as smooth as possible. He even spoke with the sellers attorney to ensure that I was protected. I felt he was there with me at the closing table.This sale would not have happened without Randy. Honestly, he was the sole reason it closed because he remained available and remained in mine and my family's corner.Randy from the bottom of the Lehman family's heart, thank you for all that you have done for us. We are truly grateful for you.

headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars

This is the second time I have worked with James Walrod and his team. It has been the best experience both times. They take very good care of you during a process that can be very stressful. Everyone went above and beyond; listening to me about and helping me with situations that were not even their responsibility. The biggest thing is I completely trust them. Ten stars is not enough.

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars

Hunter Hukari is the epitome of a perfect loan officer, I truly dont think it could not have went any smoother on the lending end. Even when issues arose they were taken care of quickly and efficiently. We closed on time and I would give them 100 stars!!!

headshot image of Hunter Hukari

Loan Officer Team Lead: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars

Exceptional experience! Never left with questions or concerns unanswered. Highly recommend

headshot image of Tiffany Wallace

Loan Officer: Tiffany Wallace

NMLS# 2674644

5 out of 5 Stars

Yes, we had the best response experience and we didn’t feel pressured or rushed. The entire process was easy to with clear step by step instructions.

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Photo submission from James S.

From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
headshot image of Phillip Kast

Loan Officer: Phillip Kast

NMLS# 2738304

5 out of 5 Stars

Suzie Sam and the team were amazing to work with. They kept everything upfront and they were very user-friendly. The house welcoming gift that they sent was the most emotional thing I’ve ever received in my life and I want them to know that I’m forever appreciative of them.

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
headshot image of Evan Campbell

Loan Officer: Evan Campbell

NMLS# 2732305

5 out of 5 Stars

The whole team made it such a easy process. we would highly recommend Veterans for any of your homeowner needs.

headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars

Cal and the rest of the team at Veterans United were great to work with. Quick to respond to every question that arose, friendly, courteous yet professional in all interactions. And this was all done in a very timely manner. Thanks to all.

headshot image of Cal Thompson

Loan Officer: Cal Thompson

NMLS# 1487191

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5 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars

Jeffrey and Mike are amazing and made the process easy. They deserve raises.

headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

4.5 out of 5 Stars
headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Photo submission from Julie H.

Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars

When ever I had a question I would call and if not at there phone they would call me back as soon as they could.

headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars

Cole and Rae were amazing! I was a first time homebuyer and they made sure my 1st experience was phenomenal!

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars

Kyle and his team helped us through the entire process. If we had questions, they were addressed immediately. I don't think it could have gone any smoother. A big thank you to the team!!

headshot image of Kyle Hatten

Loan Officer: Kyle Hatten

NMLS# 2357326

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5 out of 5 Stars
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars

It is super easy, super fast and the people. we're so helpful and professional.. Excellent experience.

headshot image of Samuel Yoo

Loan Officer Team Lead: Samuel Yoo

NMLS# 149705

3.5 out of 5 Stars

I enjoyed working with Veterans United. Everything was well communicated and professional. The only thing I wish they would have done differently is being more up front about closing costs like taxes and other items. Especially when you’re shopping rates.

headshot image of Zachary Nixon

Loan Officer: Zachary Nixon

NMLS# 2674597

5 out of 5 Stars
headshot image of Brett Schaeperkoetter

Loan Officer: Brett Schaeperkoetter

NMLS# 2291858

4.5 out of 5 Stars
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
Photo submission from Timothy D.

The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars

Justin was fantastic and went above and beyond when it got to crucial hurdles. We used Justin to buy our home in 2022 and stuck with Veterans United to buy our new home, because we wanted to work with Justin again. Hopefully this is our last home purchase; but if it isn’t, we’d go with Justin without a doubt.

headshot image of Justin Hudson

Loan Officer Team Lead: Justin Hudson

NMLS# 1823997

4.5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
headshot image of Weiwei Doseo

Senior Loan Officer: Weiwei Doseo

NMLS# 1028117

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