Things went pretty smooth until I switched my planned insurance. But considering my closing date was moved up by over a week, it went well!
Well I finally got my new home and I couldn’t have done it without Mr Shane Ward and his team. They were thorough and knowledgeable about this whole process, quick to answer all my questions and concerns, they would even check in with me when I least expect; just to ask if I have any questions, for that I appreciate and commend them for a job well done. Take a bow team SHANE. So guys do reach out to them and watch they work for you while you sleep.
WELL SATISFIED
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
First - responsiveness; second- follow up to ensure we took care of our part of the process. . Third-optimal management of the financial aspects which at the end greatly helped us! Thank the whole Team!
Kid you not they helped me through every step of the process even when life was as making things difficult. I would rate them 20/10 if I could. Definitely would recommend to anyone I know from the service. Thank you guys for everything you done for me and the support.
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Brian was very helpful and courteous throughout the entire process. Thank you so much!!
I don’t have words for how PROFESSIONAL my va home loan team was on point. Especially for my first time buying a new home. They made me feel like I’ve done it before.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Everyone worked together to get our dream home for us, if your looking for a quick process of buying a home consider Veterans United.
Buying a house can be stressful, but when you have a team that answerers your questions quickly leaving no time for doubt to creep in, that makes the difference. I received a text letting me know to check my e-mail and a call when anyone on the team read my responses and picked up my doubt. I’ve been a manager of teams for 26 years of my 38 years and the cohesion this team has is priceless.
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They are awesome! A whole team working together to get your dream home for you.
The loan team was patience and the communication was awesome. Any time I had a question, they were responsive and quick.
Outstanding! Ryan did everything he could to help us with closing, and even got us money back! We had difficulty verifying employment, which slowed things down, but everyone worked hard together to clear us for closing. Thanks for your work! This is our 3rd time using Veterans United. I know in the future I would be able to trust them again with this process!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Jamie was really professional in ever way.. He was very helpful and patient with me through the process. Very good at what he does. 10s across the board for him. I've had the pleasure of working with him twice now, and would do it again. Would recommend him to anyone. Very happy..
Aaron and Hope were absolutely fantastic! They were very quick and accurate with everything, and even though I’m going through a bit of a crap time right now, they were totally understanding and made stuff happen!
First time homebuyer here. An ounce below clueless when it came to home buying but with this team they answered all my questions, walked me through every step and even had videos in the app on what to expect next. I can’t recommend them enough.
How do I describe Veterans United? I think I had one of the most amazing teams from start to finish. They walked me through everything. They put it all out there and when they said something and I couldn't remember it. They had no problem texting me exactly what it was that they said they kept saying please call if you have any questions concerns or anything. I swear it took less than a month to get me into my house that I love and I hope that they will continue to work with my realtor Julie Willingham. Because the entire team worked together and got me in this house I highly recommend everybody looking seriously to buy a house to use them.
