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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
463,334 reviews
815 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 463,334 unfiltered reviews

Starting on Page 7 of 15,445. Return to Page 1

5 out of 5 Stars

Derek and Anna were exceptional from start to finish. Had some tasks to accomplish and they helped throughout make the process smoother. I had worked with Derek before which why I leaned on him and his team again to get the job done. Highly recommend and will use again if we need. Thanks Veterans United.

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars

The team especially Lynnette were awesome they stayed in touch and worked on my behalf to make the home buying experience absolutely a pleasure!Thank you so much we love our new home

headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

4 out of 5 Stars
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars

The home buying team I had the pleasure of working with was professional, reachable and incredibly supportive. They really helped move things along and kept my home-buying experience stress free. I couldn't recommend a greater group of people. What really stood out to me was their ability to effectively communicate and explain the different parts of the process, ensuring I always understood where we were at and aware of what was going on.

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Photo submission from Eric M.

Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
headshot image of Beth Fletcher

Senior Loan Officer: Beth Fletcher

NMLS# 493035

5 out of 5 Stars
headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars

Aimee, my loan Representative was the best! Very knowledgeable in all aspects of the buying process. She calmed my nerves when the doubt set in! Im so Happy I followed thru and have moved. I feel like this home is diffently the move I needed to get past the last two years taking care of my father in Hospice and his death this last November. I don't think I would have followed thru it it wasn't for Aimee Hall, you should be proud to have a Representative that actually takes the time and care needed to understand a client that has been through so much and scared to make a move. I consider her a friend and Family! She is diffently a 10 plus!!

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars

Tim and the VU are awesome

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

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5 out of 5 Stars
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars

Best home-buying experience I’ve ever had.

headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

4.5 out of 5 Stars

Team was great and very thorough, transparent and timely in their handling of our loan. We were engaged and wish they had mentioned that only the veteran could be on the deed, prior to marriage. This was only mentioned to us after we had gotten the clear to close, which caused us to renegotiate insurance as well, which increased our insurance rates. We also wish they had been available during closing, but we understand things happen. Overall we had a very good experience with them. Stephanie and Kayla are very kind, genuine people who truly care about their work and its impact.

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars

Jordan and the team was amazing !!

headshot image of Jordan Casteel

Loan Officer: Jordan Casteel

NMLS# 2059716

5 out of 5 Stars
Photo submission from Travis S.

I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars

Great communication and follow up. Always available to answer any questions.

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars

Lance and Evan made the whole process easy. They kept me updated and informed throughout the whole process. Both were incredibly professional and friendly and I felt that they had my back the whole time. I would highly recommend Veterans United to anyone who is thinking about purchasing a home using a VA loan.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

3.5 out of 5 Stars
headshot image of Lauren Smith

Loan Officer: Lauren Smith

NMLS# 2167073

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4 out of 5 Stars
headshot image of Taylyn Williams

Loan Officer: Taylyn Williams

NMLS# 2052989

5 out of 5 Stars

This company one above and beyond. They made everything so easy in smooth. It is a wonderful experience.I would highly recommend to anybody!

headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars

Great team, dedicated to getting trough the loan process in a timely manner.
Excellent communication and follow up.

headshot image of John Kiely

Loan Officer: John Kiely

NMLS# 2709243

5 out of 5 Stars

This is my second home loan with Veterans United. I’ve been vey pleased both times.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Photo submission from Steven C.

First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

They walked me through the entire process and broke it down barney style when I needed. Highly recommend i dont think it could be made more simple.

headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars

Loan officer was great to work with and very knowledgeable! Loan coordinator and concierge were reaching out constantly to see if I needed assistance!

headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars

I did my first home refinance with them. The whole process was confusing, but they were extremely upfront about all costs and explained everything so I could actually understand it. The other companies I talked to acted like used car salesmen and were shifty about costs; not Veterans United - they treated me like family from the start. 5/5 Dentists would recommend them.

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

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