Jerry L. Is the BEST in the business. Can't give the man enough accolades you need to give a Jerry a shot. You will be impressed, pleased, and writing reviews like me. 5 homes with the man. I wont use anyone else.
Thanks again Jerry.
The best. Him and his team were there to answer any questions regardless of the time. Very responsive, helpful, and professional.
All of the members of my loan team were extremely helpful throughout the loan application and finalization process. I especially appreciate Cory's attention to detail and avalibility to anwser any and all of my questions regarding the loan process.
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
It was the most easy going stress free process ever, My team was great and helped through the entire process always ensuring that everything is okay, as well as helping when I had difficulties getting documents needed or just simply understanding something that I needed to get done Thanks Mrs Love Mr Jody Mr Chris and everyone at Veterans United.Sincerely, The Wilson Family
Going through the process of buying a house is probably one of the most stressful things i have ever went through. Shane, Kayli, Kayla and the whole entire team that worked with me was AMAZING!They walked me through everything step by step. I rarely had questions because everything was explained thoroughly.I would recommend any Veteran to use Veterans United when buying a home!
The only reason the rating is lower is because of O'Neil our real estate agent.The rest of our staff Brandon, Doug and Desi were outstanding to work with during our home buying process.
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Mr. Ted Richardson and Bryan Kay were awesome to work with. Made the whole process seamless and they’re outstanding men. Wouldn’t want to team with anyone else on a home purchase.
Absolutely wonderful lending team, helpful all the way through the stressful process of buying my first home. Highly recommend!!!
My team of awesome professionals guided me through this process with patience expertise and understanding. This was my first VA loan and with service like this it I will definitely do it again!
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Mike Patzius and Shari Wooldridge were/are the absolute best and consummate professionals. Not only were they great at keeping their commitments to me as their customer, they also work through countless challenges from the Seller who was unsupportive of the VA Loan process. In short, I’d trust Mike and Shari with my life as they worked with me over a year to make my homeownership possible. KUDOS to Mike and Shari!
Buying a home can be overwhelming, but Veterans United made the entire experience feel effortless. From the very beginning, Darren Bodine and his incredible team were there every step of the way, providing guidance, support, and reassurance whenever I needed it. Their communication was outstanding, and no question ever felt too small or insignificant. Whether it was during the day, in the evening, or on the weekend, they were always available and willing to help.What stood out most was how much they genuinely cared. I never felt like just another customer. Darren and his team took the time to make sure I understood every part of the process and consistently went above and beyond to ensure everything stayed on track. Their professionalism, knowledge, and attention to detail gave me complete confidence from start to finish.Most importantly, I always felt that they had my best interests at heart. They earned my trust early on and reinforced it throughout the entire home-buying journey. Thanks to Darren and his team, what could have been a stressful process became an exciting and enjoyable one. I am truly grateful for everything they did and would recommend Veterans United without hesitation to anyone looking to purchase a home.
We had the best experience working with the team at VU. Everything from start to finish is always so smooth & easy. Amanda, Dylan and everyone there are always very friendly, informative & thorough where we are never left confused or in the dark. We are thankful for them all!
Made the buying process for a first time buyer much less stressful than I though the process would be. The team kept constant communication and was always there to answer questions I had.
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Even though my closing was severely delayed there was no fault lying on VU. My team did everything they could do to get the difficult situation resolved so that we could close. I’ve had nothing but good experiences with VU (x3) and would use them again and recommend the to anyone looking for a VA loan.
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
Everyone I talked to was so polite and informative it made the whole process easy!
I was a very ignorant buyer. My team was very professional and helped me through the process. I was very grateful to have them. Many thanks to Jeremy Arnold, Jen Storm, and Zachary Spaniol for being the best team ever.
Look at lot of it was good but 2 major thinks r y im giving a bad review. 1st they sat on documents that we submitted for 2 weeks before looking at it then told us the week before closing it was wrong and needed to be redone. It was for well water tests. They did not give clear instructions on how to take the test and thus it delayed closing for 2 weeks costing myself not even being able to be there for closing and my girl having to move in without me. Also there where many times where I was ignored. I would text them on say a Wednesday and not hear back for 2 or 3 days. At 1st they where great but when they messed up they dont wanna answer any questions and couldn't even have stuff properly prepped for when the well water test came in. Now I own a house that I still havent been able to sleep in. Glad I was able to get the house in the end but for all the money I paid them u think I'd get better results faster.
Response from Veterans United
Hey Adam,
I'm glad to hear you were ultimately able to get into your home, but I'm sorry the process leading up to closing was so frustrating. Having a closing delayed after documents had already been submitted, especially when there was confusion around the well water testing requirements, would be incredibly disappointing.
It's also concerning to hear that you felt ignored when trying to get updates and answers. Communication is a huge part of the homebuying experience, and I can understand how upsetting it would be to wait days for a response while trying to keep everything on track.
I'd appreciate the opportunity to learn more about what happened and review the concerns you've shared. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
