The staff was amazing, top notch. Any issue that came up they were instantly on top of it. I can not remember being so well taken care of during any business dealing. Any question was almost immediately answered and any concerns became highest priority. I can’t say enough but know that you all have my gratitude and as a veteran I am humbled by this gift made possible by you folks. Thank you very much!!
Ryan, Kyle and the whole team were absolutely amazing people to bounce questions off of and always answered my questions. I felt very supported through the whole process, and by making everything bite-sized tasks, it really took a lot of stress off our shoulders. So thank you very much!
To everyone involved in my process to purchase this beautiful home, I would like to thank each and everyone of you for the amazing work you did thank you and may God bless you all. Our realtor Laura she definitely showed my wife and I how to relax doing this whole thing and never left us in the dark, she was absolutely amazing
My second loan with Veterans United and Loan Officer Charles Dittbrenner. Both experiences were very fast and very professional. I will return again and again. That’s for the amazing support and help.
Outstanding!! Went out of there way to help all around
The whole team especially Connor Brandt were amazing. Morning and night Connor always got back to me right away if I needed something. He was also great at letting me know what I was missing and how I could better accomplish that task without being pushy. He worked with my hectic schedule to make sure everything got done on time. If and when I buy again I’ll be asking for him!
The home buying process was pretty easy and knowing that there are so many people to help, we felt we had all the reassurance we needed. Thanks so much!
I need to find out if VUHLoans has been trying to reach me?
Wonderful team! Allie is the best! She answered every question we had and more. She even went to our closing with us to make it easier. The portal is super simple to use and makes the process easier and quicker. Paige worked with us on our time and was very helpful. LOVE this team!
The employees were experienced and helpful.
If I could give them a 30 I would. They were my guardian angels through all of the process of buying our new home. Thank you again for all of your support. God Bless all of you.
Up until the Friday before we closed (closed on the following Monday) everything seemed to be going well. Then, I dont know what happened or who screwed the pooch, but someone messed up big! We were supposed to walk away from closing with $75.. no big deal there, but then, because someone could not read a contract, we were asked to come up with $11k to bring to closing, we found out the $11k number the morning of closing. The sellers had already pre-signed. This was the most stressful event of our move. We were teetering on breach of contract because of you guys. The only way out to close was to get a $5k lender credit (should have been all of it due to your mistake) and my agent ( a personal friend) had to sacrifice her commission to get the new closing day numbers to line up. I'll now be cutting her a check from the sale of our old home to help fix your mistake. And on top of this.. I was told my first payment is due less than a month after we closed, originally my first payment was due to be December 1st. Short of you finding a way to fix this, not only would I not recommend you, I would adamantly warn people about you.Now that that was said, Arlo and Lexie were GREAT. Easy to work with, decent on the communication and very clear on what they needed.
Response from Veterans United
Hi Donald,
I can only imagine how stressful it must have been to face such a significant change in your closing costs at the last minute, especially when you were expecting everything to be ready to go. Closing on a home should be an exciting milestone, and I'm sorry that unexpected financial concerns and confusion surrounding your first payment overshadowed that experience.
I appreciate you taking the time to recognize Arlo and Lexie for their support and communication throughout the process. While I'm glad they made a positive impression, I understand that doesn't take away from the frustration you experienced at closing. Your concerns about the last-minute changes and the impact they had on everyone involved deserve a closer look.
I'd appreciate the opportunity to review what happened and discuss your concerns further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I hope we have the chance to better understand your experience.
Sincerely,
Claire S., Client Relations Manager
We have been feeling so at peace and blessed in our new home! We are finally apart of a neighborhood and get to have the freedom in our own space! Thank you to my team, everyone acted as great advocates for my purchase as a 1st time homeowner!
The entire team was great to work with. They answered all of my questions, and guided me through the entire process.
