Buying a home was so easy with Veterans United.
Casey, Noah, and the team were outstanding! Noah did an amazing job getting me to approval, and Casey drove the deal to close. While the rigor of the VA loan process exceeded every other home mortgage I've ever had, they were a pleasure to work with and made every effort to keep us on track in spite of many surprise requests from the underwriters. I would absolutely work with VU again, and I will be recommending that my fellows vets do as well. A grateful thank you to Casey, Noah, Steph, and Rynda!
The communication has been outstanding since day one. If I ever had questions or concerns they were addressed very quickly, which made the whole process of buying a home a lot less stressful.
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
They were very professional and helpful all the way through closing
Veterans United truly go above and beyond to help you achieve your goals. All with a positive attitude and knowledgeable people.
Kenny and Rachael were great to work with. They had a lot of hurdles to go through with my account, and there wasn't anything they couldn't figure out. 10/10!!
Amazing staff members, very helpful and supportive of our needs and answers questions quickly and efficiently I would definitely recommend this to anyone who is looking to get a mortgage
The team was extremely professional, knowledgeable and friendly. Great financial and people skills.
Absolutely horrible experience! Would by no means suggest anyone use Veterans United for any reason at all! Entirely too many issues to try and explain here. Would love to have someone from Upper management reach out to me for further information.
Response from Veterans United
Hi Michael,
Reading this, I can tell there’s a lot more to your experience than what you were able to share here. I appreciate you being willing to talk with us further about what happened, and I’d like to make sure your concerns are heard.
Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can learn more about your experience and help get the conversation started. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
The team was great with communication and very response to every question I had. The process was smoother than I could have imagined. I wish I had known how easy it was sooner, I wouldn’t have waited so long to buy a home.
Tyler and his team worked seemingly around the clock to get checklist items done and was able to lock in a loan which was probably more than I qualified for. Would recommend.
I've exclusively used veterans united for more than 5 transactions. Go to service!
It was a team effort and I greatly appreciate everything my Veterans United team did for me. I couldnt be more happy in my new house!!
The BEST experience I have had with any financing effort in 75 years. The people were excellent, the service superb, and the results finalized quick and efficient. Never left my house from start to finish, accomplished everything required sitting in my old chair watching TV except for the final signing which was done in my kitchen with the lady who came to my home for the task. Overall a wonderful undertaking by all concerned. Thanks and gratitude all around especially to Spencer Wesson for all the attention to details.
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
For 2 and a half years I’ve been working with Tyson Smith, and after I went under contract the rest of the team came in to work the home stretch. Joedi made sure I have information I needed to get home life set up before even closing. Kayla was good to work with as well. She made sure I had the paperwork I needed to get signed and back. There is a thank you for all the behind the scenes work and those people. Last is my realtor in Wichita, thank you to Catalina. Tyson and Catalina is who I worked with most, y'all deserve special thank you because you were extra patient and allowed me to build trust which is no easy task. Thanks to the team behind the scenes as well
While we are thankful to have secured our home loan, the experience with Veterans United left much to be desired. As first-time buyers, we relied on them for guidance, but instead felt like we were pushed through an impersonal machine on autopilot. Communication was practically non-existent. We received no education on the process, no heads-up on next steps, and at one point, our entire loan team went MIA for days with zero notice. We only found out they were out of town after reaching out to a company operator to ask why our calls and messages were going unanswered.
That delay directly impacted us and nearly cost us thousands in interest rate increases over the life of our loan. To their credit, they did make it right financially after we confronted them about the lack of support and potential loss, but that level of oversight should never have happened. Even our real estate agent—who has decades of experience—stated they were the worst lender she has ever worked with. Buyers should also be aware that despite their name, they are a private lender and are not endorsed by or affiliated with the VA. We got our home, but the process was unnecessarily stressful and poorly managed.
Awesome Team
