Nina made this entire process as close to stress-free as buying a home could possibly be. She was always quick to answer questions, go over forms and paperwork, explain the process and numbers - you name it, Nina and her team were there to help. I cannot say enough good things or recommend Nina and Veterans United highly enough!
From beginning to end everything went smoothly and mostly effortlessly. High praises to our real estate agent Sherri.
My loan officer name was Toby, and he was very professional and caring. He worked with me and ensured that I had all the information to make a smooth transition
Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!
I was very pleased with the gift you sent that you included Benji my cat. Bless you all.
Don & Geri Jones
I was very fortunate enough to have worked with Austin Butler and his team during my process. I can’t say enough how professional and patience they all were with me. My case was a little more difficult with doing a remote signing, but they got through it with a breeze. When I do buy another house, god willing I hope there still in business. 10/10 would highly recommend.
Billy was a great guy very on spot, and informative.
I found the house and 26 days later we closed! Best people ever.
The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Jake is the man. Took the time and explain things to me.
Veterans United took great care of me when another lender was confused about VA loans.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Ken was communicative, timely, helpful, and friendly throughout the process. I was very pleased to have him as my loan officer.
My team from Veterans United was absolutely amazing. They are quick to respond, helpful, encouraging, and most of all… very good at their jobs. We went from not quite qualifying to closing in under two months and it wouldn’t have happened without the professionalism and dedication of the loan and credit team at Veterans United. If you’re on the fence, don’t hesitate to give them a call!
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We are repeat customers and have built a wonderful working relationship with Veterans United. We’ve had the pleasure of working with Steve 3 times. He and his team are such a pleasure to work alongside. Communicative. Helpful. Clear. Friendly. Competent. Mindful. SEAMLESS!!!
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Kenney was great. Very present. Great communication. Answered any questions in depth. Highly recommend kenney and his team. My experience was wonderful.
The team was always there for me. They help me get all my utilities set up in a totally different way from where i had been.
Veteran’s United paved the way for our growing family to finally find and support our home!
Things went well, excellent communications with all the staff. Patients is key to get to the goal.
We closed on our home in Eufaula on time and with nothing out of pocket. We actually walked away with money back. There were bumps along the way, including a rate lock that wasn't placed when it should have been, but Veterans United owned the mistake and made it right with a lender credit that protected our rate. Lora Grenier was outstanding in the final week, working with the closer so every credit landed exactly where we asked. Mike Smith stayed with us through the tough conversations. My advice to fellow veterans: get every commitment in writing and stay engaged. This team will follow through when you do.
