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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
470,654 reviews
711 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 470,654 unfiltered reviews

Starting on Page 7 of 15,689. Return to Page 1

5 out of 5 Stars

It was quick and easy and everyone was so friendly

headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars

He was very helpful as was all the team there

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
headshot image of Randee Barr

Senior Loan Officer: Randee Barr

NMLS# 634652

5 out of 5 Stars

The team made everything really easy!!! The to do list put everything in order and gave me clear instructions on what was needed.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars

Their processing is organized and easy. I asked for, and got, EXCELLENT terms that fit exactly what I was trying to do; Jeff understood that it wasn't JUST about the mortgage rate.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Photo submission from Jennifer K.

Thanks to the whole Veterans United team for helping to make the first home I’ve bought on my own such an easy process!

headshot image of Bennett Patton

Loan Officer: Bennett Patton

NMLS# 2366517

5 out of 5 Stars

They assisted in every aspect of

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars

Everybody was very courteous explained it all the way through and helped whenever you needed it Thank You Very Much

headshot image of Ryan Davis

Loan Officer: Ryan Davis

NMLS# 1964656

5 out of 5 Stars
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars

My refinance experience was extremely frustrating. The biggest issue was the lack of clear communication throughout the process. I was constantly receiving new requests for documents, with no proper explanation of why they were needed or how they affected the process.The process felt like an endless list of requirements without transparency or guidance. What was initially presented to me as the expected closing cost kept increasing, and by the end, the cash needed at closing had grown by approximately $3,000 compared to the original estimate.I understand that refinancing can require documentation and adjustments, but better communication, transparency, and proactive updates would have made the experience much less stressful. Unfortunately, the lack of clarity and the unexpected increase in costs left me disappointed with the overall service.

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars

Emmett and Landon were the greatest to work with. I felt as if we became family for 7 months. I thought our house was beyond fixing but Emmett made the process very easy and talk me through a lot of tough days. Emmett and Landon saved our lives and I will never forget it. Veterans united made the process of refinancing a breeze and everyone in the process was very nice and helpful. Everyone got back to us in a timely matter. I can’t thank everyone of you enough.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

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5 out of 5 Stars

Ashley was the greatest she moves fast answer all the questions that I had

headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

3.5 out of 5 Stars

The process was pretty simple at the start. Apply for a loan, get pre-approved, find your home, and complete the tasks in your VU app. Where it gets complicated is underwriting, finances, appraisals, and paperwork processing. There is a lot of uploading documents and filling out paperwork as expected. Every application is different of course but my experience was good overall with some absurd hiccups. The longest part of my process was the appraisal which I thought was funny and frustrating. After reaching out to my loan officer and contacting the VA about the appraisal everything went smoothly. Expect to answer lots of phone calls, but leave lots of voicemails and emails. While it is annoying, they will get back to you as soon as they can. Overall, it wasn’t amazing but it was a good experience.

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

4 out of 5 Stars

I wish the process was a little more smoother. Particularly the to-do checklist, on countless times I completed my tasks to find new tasks afterwards. If all tasks, regardless if it is relevant or not the applicant, were to be placed up front for the applicant to complete. Instead of waiting to be told what was next, I think this would speed the process up a little. Tasks that do not pertain to the applicant could be marked Not Applicable.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars

Very intense experience. So much paperwork! But worth it in the end.

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars

This is the 3rd time I have used Veterans United and as always they are exceptional at what they do.

headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

5 out of 5 Stars
Photo submission from Mina G.

Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

4.5 out of 5 Stars
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

3 out of 5 Stars
headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

5 out of 5 Stars

Tori Hill and her team made the home buying process very good for me.

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

4 out of 5 Stars
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

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Experience first-hand why 375,466 homeowners give us a perfect score!

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5 out of 5 Stars

Jordan was great! He was on top of everything and felt like you were talking to a friend more than doing business. He was a true pleasure! You’re lucky to have such an employee.

headshot image of Jordan Casteel

Loan Officer: Jordan Casteel

NMLS# 2059716

5 out of 5 Stars

Amber was very professional and got our loan quickly. I highly recommend working with her.

headshot image of Amber Brown

Loan Officer Team Lead: Amber Brown

NMLS# 1137822

4.5 out of 5 Stars
headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

5 out of 5 Stars
headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Photo submission from Esequiel A.

I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.

headshot image of Aaron Esterle

Loan Officer: Aaron Esterle

NMLS# 2388497

4 out of 5 Stars
headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars

Buying my first home with Veterans United was a great experience from start to finish. Everyone I worked with was friendly, helpful, and always quick to answer my questions. They kept me updated every step of the way and explained everything in a way that was easy to understand, which made the whole process a lot less stressful.I never felt like I was figuring things out on my own. Anytime I needed help, someone was there to point me in the right direction. You can tell they genuinely care about their clients and want to make the experience as smooth as possible.I’m really grateful for everything the team did to help me become a homeowner. I wouldn’t hesitate to recommend Veterans United to any veteran or service member looking to buy a home. They made what seemed like a complicated process feel simple, and I couldn’t be happier with how everything turned out.

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars

My whole team was top tier!

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars

For a first time home buyer, my Veterans United team was truly amazing. They left no stone unturned and made this process seamless and stress free. You guys are truly amazing!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

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