COULD NOT HAVE GONE BETTER!
The whole process from beginning to end was very quick and super easy. The online tools streamlined the process and made everything available 24/7.My mortgage team made everything as simple as possible, even though we had a few hiccups when our first buyers backed out of the sale, they still checked in with us and handed out some great advice and waited until we found our new buyers. They were available whenever I needed and were more than willing to help.
I ended up with three people handling my account. The first person handed me off right away to Brittani, who then handed me off to Shea (sp) Goodman. There was a problem with my refusal to sent an unredacted bank statement. She led me to believe that the problem was taken care of saying everything was looking on track for closing. She also told the same thing to my Realtor. Three days prior to the scheduled closing, I got a call from Brittani saying things were NOT OK. I told her what I had been told and she said she would call the next day (Friday). On that day, Rick Bridgman called and explained the problem and how it could be handled. No problem doing that. Unfortunately, the late date precluded our closing as scheduled. It was delayed from Monday to Thursday. Fortunately, Rick was able to gain early possession from the seller and my scheduled appointments for that week were kept. He did a fantastic job for me, but at the same time I did not appreciate being handled by three different people. One contact is and should be enough.
Response from Veterans United
Robert, Thank you for sharing your honest feedback. We always try to keep communication open and to have that person to person relationship connected all the way through the process. We understand that most times this can change. One of our client advocate team members will be looking into the changes on this file and to help learn from what had happened. We thank you for your service and thank you for choosing Veterans United.
I would choose Veteran’s United again if I ever decided to take this journey again. They helped make things as easy as possible... the website helped keep me informed and I always knew the status of my loan. Great organization and I highly recommend them.
Jon Williams, would be the most helpful Team Player for anyone to work with from United Veterans Home Loans. From Day One till, signing it was "We will do this together "! He was Amazing!!
So pleasure of working with Blake and his associates and they were very respectable in all manners and means.there was no stone He was available at all times to answer any question that we Had. I would recommend them to anyone who is seeking to purchase a Home. We are very very happy that He is such a good person working With.
I would recommend to any veterans out there to give them a call if you are looking to buy or refiance your home.
Outstanding doing business with this company. Luke Whaley and his team have made the process of refinancing my home a snap. Would gladly recommend them to anyone.
Krista was always available, polite and a pleasure to talk with. Excellent people skills. Very knowledgeable. Wish she could be my ongoing service representative but ....
