Outstanding Service!
Communication between the team seems to be the only thing that is negative.
Dealing with VU was relatively easy, all from the comfort of your home/office. Challenges and uncertainties we had with VU were not seeing the VU staff, wondering the validity or reality of the business and/or staff. Offering zoom meets would have improved these uncertainties and improve the client connection experience. Perhaps looking to the future, establishing VU remote locations throughout the States not only offers more staff availability but perhaps locations some clients may be willing or able to do business in person.
For example, USAA is primarily an online bank but does have a few remote locations that clients can access in person if they choose. This is a nice option to offer.
Veterans United Home Loan agents are great! They made the process of my refinance easy. I almost didn't have to do anything other than sign the paper works. Their agents were with you every step of the way. They consistently update you with the status and answered every question you have.
A stress free process with Veterans United. A team of highly organized and knowledgeable professionals will make this process a walk in the park for you.
Veteran’s United made home buying experience a pleasure!
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Thanks for everything.
Veterans United Is Great To Deal With And I Trust Them. Thanks !i
Veterans United is an invaluable resource. The timetable they provide and ease of accessing/uploading documentation was what got me through the stress that goes with buying a home. While no one can eliminate the possibility of problems arising, Veterans United specialists were there to get me past every hurdle that sprang up. I got the sense that they were fighting for me, and I can say that my trust in them was well placed.
Outstanding customer service. All of the staff member's were very knowledgeable and super helpful. They really made my home buying less stressful.
Because I had different financial means, the underwriter had a difficult time processing the approval, but with Johnna’s help it got completed.
Couldn’t be happier!
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Experience first-hand why 354,965 homeowners give us a perfect score!
When the buyer doesn't have a realtor, communicate appraisal results with the buyer . Not just with seller. The seller notified me of the appraisal results before Veterans did and after the 3 day window.
Outstanding group of individuals that will keep your best interests in mind.
