Veterans United has gone above and beyond with their attention to my home purchase needs. Outstanding is my rating!
Sarah Streeter has been the absolute best part of this experience.
This is probably my fourth time using Veterans United. There's a reason for that. Best overall experience from beginning to end.
I had an absolutely wonderful experience with veterans United, everyone on Julia‘s team went above and beyond to make the process stress free for my family and I. I can’t think veterans United and Julia Cobb enough. Thank you so much for helping us get into our dream
Home.
Shari and Matt were easy to work with. Alexandria was great to work with too. If I needed a question answered, I received a quick response.Thank you for everythingCurtis
Ali and her team went above and beyond my expectations. Having worked in mortgage finance many years ago, they are, in my opinion, the very best. Cudos!
Veterans United is a true definition of “thank you for your service” thank you Veterans United for your service to me!
My overall experience was beyond amazing, Rachel with her patience waited for me to find the perfect house and then she guided me through the buying process without any issues. To be honest, it couldn’t have been easier for me to get into my new home.
It was a pretty smooth transition on the lender side of things but not as much on the seller side.
This is the second home loan that we have had with Veterans United, and we are quite pleased with process as we were the first time! Great attention to detail!
Working with my VU team helped me efficiently use my VA benefits and become a first time homeowner. I'm really happy with the process and outcome!
My experience was frustrating due to poor communication and lack of follow-through. I requested phone calls that never came, and the process felt reactive instead of proactive. I had to chase down paperwork and push things forward myself—unacceptable when trying to
Response from Veterans United
Hi Bernie,
I really appreciate you sharing this feedback, and I’m sorry your experience left you feeling like you had to do all the chasing. That’s not how this should feel—especially during something as important and stressful as buying a home.
You’re right to expect proactive communication and consistent follow-through, and I’m sorry we didn’t deliver on that. I'd love a chance for my team to learn more about what happened and see how we can do better. If you're up for it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that’s convenient for you.
Thanks Ryan and the rest of the team at Veterans United!
We couldn’t be happier with everything.
Lora and Danielle were amazing we are thrilled to be homeowners and we could not have done it without your help. Thanks for all your hard work to help make our dreams a reality. A special shout out to Brooke as well for touching base before this all started and really keeping us in mind and believing we could accomplish this!! The Colsons
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