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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,272

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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Showing all 428,272 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Veterans United has gone above and beyond with their attention to my home purchase needs. Outstanding is my rating!

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Sarah Streeter has been the absolute best part of this experience.

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
Would Recommend

This is probably my fourth time using Veterans United. There's a reason for that. Best overall experience from beginning to end.

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

4.5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend
Photo submission from Marisol M.

I had an absolutely wonderful experience with veterans United, everyone on Julia‘s team went above and beyond to make the process stress free for my family and I. I can’t think veterans United and Julia Cobb enough. Thank you so much for helping us get into our dream
Home.

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend

Shari and Matt were easy to work with. Alexandria was great to work with too. If I needed a question answered, I received a quick response.Thank you for everythingCurtis

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

Ali and her team went above and beyond my expectations. Having worked in mortgage finance many years ago, they are, in my opinion, the very best. Cudos!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend
headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend

Veterans United is a true definition of “thank you for your service” thank you Veterans United for your service to me!

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
Would Recommend

My overall experience was beyond amazing, Rachel with her patience waited for me to find the perfect house and then she guided me through the buying process without any issues. To be honest, it couldn’t have been easier for me to get into my new home.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend

It was a pretty smooth transition on the lender side of things but not as much on the seller side.

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend

This is the second home loan that we have had with Veterans United, and we are quite pleased with process as we were the first time! Great attention to detail!

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
Photo submission from Andrew C.

Working with my VU team helped me efficiently use my VA benefits and become a first time homeowner. I'm really happy with the process and outcome!

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

4.5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
Would Recommend
headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

2 out of 5 Stars

My experience was frustrating due to poor communication and lack of follow-through. I requested phone calls that never came, and the process felt reactive instead of proactive. I had to chase down paperwork and push things forward myself—unacceptable when trying to

Response from Veterans United

Hi Bernie,

I really appreciate you sharing this feedback, and I’m sorry your experience left you feeling like you had to do all the chasing. That’s not how this should feel—especially during something as important and stressful as buying a home.

You’re right to expect proactive communication and consistent follow-through, and I’m sorry we didn’t deliver on that. I'd love a chance for my team to learn more about what happened and see how we can do better. If you're up for it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that’s convenient for you.

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Would Recommend
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend
headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend
Photo submission from Christopher B.

Thanks Ryan and the rest of the team at Veterans United!

headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
Would Recommend

We couldn’t be happier with everything.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Lora and Danielle were amazing we are thrilled to be homeowners and we could not have done it without your help. Thanks for all your hard work to help make our dreams a reality. A special shout out to Brooke as well for touching base before this all started and really keeping us in mind and believing we could accomplish this!! The Colsons

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

User friendly portal and knowledgeable, friendly agents.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

More Reviews

See all 428,272 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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