Stephen was awesome! He worked hard to get me approved for a VA loan just 1 year after Ch7 bankruptcy! He was honest about the entire process. His team was great too. Very fast responses to myself and my realtor. Veterans United was able to close on time as well. I have bought three homes in the past and none closed on time, so that’s a big deal to me. I am very happy with how this worked out and will be using Stephen and the team again!
When making a major purchase, we usually go through our credit union. When researching our home purchase, we kept seeing ads for Veteran's United. So, we decided to check them out. The reviews were really good so we initiated contact. From our first contact with Laura, then Tommy, and Tammy, we were impressed! The reviews are legitimate, they really are that good! We were guided through each step and the team always had time to answer our questions. All the attributes you desire when purchasing a home are all here: professional, friendly, knowledgeable, trustworthy, efficient, friendly, thorough. We could but have asked for a better team! Highly recommended!!!
It is a great opportunity for veterans. My team was engaged, courteous, and professional!
The whole team made the process not only easy and smooth. They also made it easy for me to understand it.
The best group of people to help me out.
I got so mad at Ben , I told Joel I would no longer work with him. Joel wasn't much better.
Response from Veterans United
Hey James,
I’m really sorry to hear about your experience—it’s clear that the working relationship with Ben and Joel didn’t go the way it should have. You deserve to feel heard, supported, and respected throughout the entire loan process, and I hate that we let you down here.
I'd really like to learn more about what happened so we can address it directly and make sure it’s not a pattern. Our Client Advocate team is here if you're willing to talk through the details. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please feel free to reach out anytime.
My entire team kicked butt to get me the home I finally found. Every step of the way for a YEAR they were more than willing to answer my current questions! Or even slow down when the house hunt wasn’t going too well. This allowed my wife and I to feel unpressured to find the home that was perfect for us.
This is my second time with this team buying a home and it has consistently been a pleasure. Every single person has been amazing, knowledgeable, and professional. I cannot see myself ever using a different platform in the future because of these individuals.
The team was great and helpful. Answer all my questions and walk me through everything I didnt understand.
Ready to see for yourself?
Experience first-hand why 353,154 homeowners give us a perfect score!
From start to finish Nikki and her team at Veterans United made this a simple, quick and excellent home buying process. They paired me with an amazing realtor, helped me find movers, and assisted in setting up all utilities. This team is literally always there to help and my family and I are extremely grateful for Veterans United.
