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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

401,511

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 401,511 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I can’t express enough how great my experience was with VU home loans! Everyone was professional, kind and very responsive. I learned so much about every aspect of the home buying process; more than my previous home buying experience.

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend

I could not recommend them more from the start they were helping and by the end they were friends. The team i was paired up with only had my best interest at heart. They were more than i could have hoped for.

headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

The process was simple and informative. Everyone was responsive!

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

4.5 out of 5 Stars
Would Recommend
headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Greatly appreciate the team at Veterans United. They helped us find what we needed and reduce the stress of purchasing a new home. We give the whole team a solid 10 out of 10!! Will work with them in any future real estate purchases.

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Veterans United are definitely United!

headshot image of Brandon Elkins

Loan Officer: Brandon Elkins

NMLS# 2029680

5 out of 5 Stars
Would Recommend

Rachel Amarino was wonderful. She was there with the majority of the process and made me as the costume feel like a mattered. She was there and to explain every question and made sure I felt confident with every thing I needed to complete refinance. I didn’t shop around for which company I wanted to go with, I knew from the git go because this wasn’t my first time with veterans united. There is no other company I’d go with in the future.

headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend

Our whole team did an excellent job and were extremely helpful along the whole way. This is our first home and the made it the best experience ever!

headshot image of Matthew Hill

Loan Officer: Matthew Hill

NMLS# 2441149

5 out of 5 Stars
Would Recommend

Although moving is very stressful Veterans United made it a fun experience

headshot image of Dustin Medlin

Loan Officer: Dustin Medlin

NMLS# 1828763

5 out of 5 Stars
Would Recommend
headshot image of Collin Grote

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend
headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
Would Recommend

My situation was different because I was dealing with a Bankruptcy that had a time limit before I could close and Samantha and her team was with me waiting and giving me pointers and directions through the whole process. It warms my heart to have such a human experience in home buying. Veterans are lucky to have Sam and her team on their side.

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Thank you to the whole team!! So quick and pain free. At times I was slightly stressed out and the team put me to ease.

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

0.5 out of 5 Stars

Absolutely terrible. It was a living nightmare of a process. All seemed good until we got a week out from close. Then the left hand didn’t know what the right hand was doing and all this extra stuff came popping up out of nowhere. We had to push back our closing 3 times and almost lost the house! On top of that our estimated closing costs more than doubled over a weekend and we weren’t notified until the day before close. Even the day of close I had to come up with extra money to get the CTC and we didn’t even end up needing it.

Response from Veterans United

Tyler, thank you for letting us know about your experience. We understand that preparing you for settlement is part of our commitment to excellent service. Our Client Advocate team will be researching your comments and will work alongside our teams to discover what may prevent a similar experience in the future.

4.5 out of 5 Stars
Would Recommend

Easier than a conventional loan

headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

To EVERYONE at "VETERANS UNITED" that were involved in this home-buying process...The professionalism, courtesy, non-intrusive follows ups, communication, proverbial "handholding" and patience with me through each step along the journey of this process to reach my ultimate goal has made me a VERY PROUD Veteran and now- a 1st time homeowner. It has been an honor to serve and a pleasure doing business with each and every one of you! On a scale of 1-10 with 10 being the best- I wish I could raise the roof and give you a 15...yes, a "FIFTEEN"!

headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend
headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend
headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

We appreciate all the assistance in the purchase of our house. Everything went smoothly ( except for the house key availability at closing ) Yet Danny went above duties to assist in our obtaining the key to our new house. Thank you to all involved in the process. 🙏🏼

headshot image of Danny Reyna

Branch Manager: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend

I’d absolutely recommend Josh and his team to anyone. If we refinance, it Josh is the first person we’ll call.
Kudos all around.

headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

More Reviews

See all 401,511 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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