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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

387,127

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4.5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

1.5 out of 5 Stars

There are too many unnecessary phone calls from multiple people saying the same thing after task from the checklist were completed. I asked repeatedly to not be contacted in that manner that many times.

headshot image of Tyler Chinn

Loan Officer: Tyler Chinn

NMLS# 1933964

4.5 out of 5 Stars
Would Recommend

Alex and Dalton were the greatest. I would tell any Veteran that is interested in purchasing a home, to call Alex or Dalton!

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend

Everyone from Jason, Sarah, and Stephanie were amazing and did everything in their power to make this home buying a good experience. Thank you to you all

headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

4.5 out of 5 Stars
Would Recommend

The V.U team was very professional and patient and precise in preparing this house buying experience,we loved every step of the way to the Keyes of our New Home,Thanks Team,Ronnie and Hazel😊

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend
headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

4.5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Doug Teadt

Loan Officer: Doug Teadt

NMLS# 1988906

5 out of 5 Stars
Would Recommend
headshot image of Zack Schwartz

Loan Officer: Zack Schwartz

NMLS# 1956969

5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend
headshot image of Jason Brandau

Loan Officer: Jason Brandau

NMLS# 1999585

4 out of 5 Stars
Would Recommend

Everything was as expected until the final approval. Alsi worked hard for me but the underwriter and those around the underwriter were difficult whether it was them not understanding how taxes worked and waiting to the last minute for the final numbers

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Awsome group of professionals

headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

We love working with VU witb our veterans home loan. You are the go-to for our family home loan. You are fast and efficient. Every time I called, Kyle and his team always picked up the phone to answer all of my needs. I am a loyal VU customer. Keep up the good work. Thank you.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

I’ve done everything with USAA for over 20 years and was a little worried going with you but, this was the best home buying experience I’ve ever had. Jon, Ryan and the rest of the crew did amazing and we are truly happy with everything. Thanks again for everything!!

headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend
headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

4.5 out of 5 Stars
Would Recommend

Came through on schedule. I’m an old soldier. Actuary, meeting obligations and commitments without glitches makes life much more pleasant

headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
Would Recommend

I enjoyed every minute of the loan process with my Veterans United team.

headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend
Photo submission from Justin W.

Everyone on the team deserves all the awards you have at your disposal. They were nothing short of amazing. Would buy 10 homes with them if I could afford it.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

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5 out of 5 Stars
Would Recommend

Bobby and our loan team answered every question we had were always keeping us informed and got us to close early!

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

4.5 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

4 out of 5 Stars
Would Recommend
headshot image of Joe Krull

Loan Officer: Joe Krull

NMLS# 1847861

5 out of 5 Stars
Would Recommend

This was our second time working with Aaron and him and his team make buying a home easy. I always get my questions answered in a timely manner which really makes the process flow so much smoother.We purchased homes before from other mortgage companies but NO COMPANY compares to Veterans United (and no, no one forced me to say that).-Everything is always explained so we understand.
-Communication is A+ at all times.
-We always knew what to expect.
-The portal makes everything so easy. Seeing the “to do” list lessons the anxiety of wondering what is needed and wondering if they need anything.
-Aaron always asked to run our credit unlike other companies who would just run it once we allowed them the first time.
-We didn’t feel like just a number, we were treated like humans and respected at all times.
-You never talk to a computer, it’s always a person! WIN
-Our team was in touch with our realtor at all times so everyone was on the same page, it was great.I could go on and on but I’ll stop there.We appreciate all this company does for us veterans to help make the process painless. THANK YOU!Only negative — we were sent a gift and it had a veteran United sticker on it and since it was so hot the glue transferred to the shirt and ruined it.

headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend
headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars
Would Recommend

Nicole was great to work with on this team and I appreciate her quick text and responses that made this such an easy process. She was a big part of this being done so quickly and smoothly.

headshot image of Charles McKee

Loan Officer: Charles McKee

NMLS# 2053706

5 out of 5 Stars
Would Recommend
headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

3.5 out of 5 Stars
Would Recommend

The last week of closing was not as smooth as usual. I have verified the closing date of 9/1 back on 8/9. Despite the notice, many items needed for underwriting were not requested until the last week, some the day before and day of closing. This is our 6th VU mortgage, and it felt like we were not valued as long term customers. Billy was the only saving grace, pushing it across the finish line literally the hour before closing.

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

More Reviews

See all 387,127 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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