Skip to Content

Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!


Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 389,918 unfiltered, unedited reviews

Starting on Page 723 of 12928. Return to Page 1 »

5 out of 5 Stars
Would Recommend
headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

3 out of 5 Stars
Would Recommend

Please let 1st time VA home buyers know zero down isn't really zero down.
Unless you are going to let them bake every appraisal, inspection and closing cost into the loan.
I recommend Vet United only because of so much that paperwork was done online.
That being said, items placed in the todo list can be very confusing to 1st time buyer.
cough* $6900 estimated closing cost that wasn't close to correct.

Response from Veterans United

Thank you for the feedback and for the words of wisdom, Solomon. While the VA home loan doesn't require a down payment, there are other costs that are typically the responsibility of the buyer. Veterans United takes great care to disclose estimated costs early and throughout the home buying process in addition to being available to answer any questions our veterans may have. We hope you celebrate many happy years in your home!

5 out of 5 Stars
Would Recommend

As mentioned earlier, this has been a long process...Literally, months went by and I'm sure Benjamin and Parker wondered more than once whatever happened to me. But, everytime I did contact them or they contacted me, the conversations were always informed, positive, and helpful. I now have the home of my dreams at a mortgage price I can comfortably afford, and I love my current situation. Benjamin has assured me that, when interest rates go down, he will be sure to contact me and explain what that means to me...and I am sure he will. I have a great fondness for VU and that's not something many people can say about their mortgage company now, is it?

headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

4.5 out of 5 Stars
Would Recommend
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend

Honestly, I just can't believe how much support I got from VU. I did not think that kind of service existed anymore! I did not just have one person to help me but an entire team! There were group chats, group emails, and phone calls throughout the entire process from start to finish. I was never left questioning anything or wondering what was next. And the portal made everything so easy, giving me a to-do list, documents, and information all on one personal page. I could not believe how smooth VU made this home-buying experience, especially considering how hectic and crazy the home-buying market is right now. Thank you so much!

headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
Would Recommend
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend

I really enjoyed working with them to get my loan processed and closed. They were extremely helpful

headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

I would definitely recommend this team of professionals to fellow peers and family members. Look forward to doing more business in the near future. Keep up the great work ladies and gentlemen!!!

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Taylor did everything n more we have delt with him on 3 house all together 2 buying and 2 refinancing

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

The whole experience was eye opening. Every team member doing their part to make an amazing end result. Everyone on the team communicated their part to me and with each other. This includes John and Chuck from the realtor side. What could have been an overwhelming experience became so much less stressful as a result. Thank you all.

headshot image of Jake Wood

Loan Officer: Jake Wood

NMLS# 2286607

5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

The whole team, from the front line to the underwriters, was excellent. I can say that I never once felt left out in the cold by my team. They were by us every step of the way, explaining and patiently understanding when we did not get what was happening. I can whole-heartedly recommend each and every one of them to any service member looking for the best home buying experience ever.

headshot image of Kristin Riney

Loan Officer: Kristin Riney

NMLS# 1402291

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend
headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend
headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

From start to finish I wasn't sure I was going to get a house this year and was ready to throw in the towel, but the team was working hard for me and I am so thankful they had patience to stay the course and I just can't thank them enough 🙏🏾

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

0.5 out of 5 Stars

I am VERY DISAPPOINTED with Veterans United. You claim to be veteran friendly and help disabled vets but you transferred my loan to a 3rd rate servicing company before I even made my first payment! Now, I am past due because I was not given any notice nor did my autopay happen. I CHOSE to do business with your company to have that backing, but you are really just loan sharks preying on Veterans and their families through your "name". I would NEVER recommend your company to anyone I know. Your business model is shameful. Not to mention, out of all the mortgage's/refinances/loans etc. that I have ever had, your process was the worst and more importantly, we did not close on time due to it. You're the only company I have worked with that FAILED to close on time. I regret my decision to trust veterans united with my money and credit rating. I look forward to letting my entire community know how you sell the united BS and now I am stuck with a new servicing company that I cannot even talk to a customer service representative at or set up an online account! I cannot believe this, such a betrayal in the name of making money. To heck with your sham company and it's investors. At least USAA and Navy Federal actually practice what they preach, which is why they will still be in business when the next housing crash comes. Signing off - Just one more veteran you've screwed. PS: Travis was lousy and I wouldn't work with him in the future at any company.

Response from Veterans United

Thank you for your feedback, Dan, and we're sorry to hear your loan servicing isn't living up to your expectations. Loan servicing transfers are common-place, but we never want you to feel disappointed. We remain available to help you address issues you may encounter, even if those issues arise outside of Veterans United. Please contact our Client Advocate Team for further assistance and with any questions. Thank you.

5 out of 5 Stars
Would Recommend
headshot image of Colin Flanagan

Loan Officer: Colin Flanagan

NMLS# 2160458

4 out of 5 Stars
Would Recommend

The VA appraisal is not an inspection- get an inspection.

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend
headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

As a second time user of Veterans United I once again had an amazing experience. After speaking with other lending institutions I did not feel the appreciation of the Servicemember as I did with Zach and his team. Truly made for a worry free home buying experience.

headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend

I don’t think it could have been any smoother! By far the best first home buying experience one could ask for! Shout out to Janaire for being on top of her stuff.!

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

1.5 out of 5 Stars

I would have liked my team to be more transparent with me throughout the buying process. As a veteran owned company, I also would have like more understanding in communication with those on deployments.

Response from Veterans United

John, we're very sorry if you felt your team was not forthcoming with information, and we'd like to know more about your experience. While we are not a veteran-owned company, we do employ service members and military spouses who help make home buying easier for our veterans. We hope you enjoy your home, and our Client Advocate Team remains available to hear more about how we can improve.

5 out of 5 Stars
Would Recommend
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

More Reviews

See all 389,918 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top

Start Here: $0 Down VA Home Loans
2,620 Veterans started their online quote today.