They gave us the lowest rate but it should have taken only 30 days maybe 45 days at the most to complete. Overall poor communication.
Response from Veterans United
Hi Stephen, while we are thrilled that you received a low (or the lowest) rate, we understand the stress involved when an unexpected complication delays a refi closing. While there are aspects of the loan process that can only take place once all conditions (old or newly updated during your process) have been satisfied, clear communication and setting those changing expectations is key; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is available for more information and to discuss ways we can best serve you and others in the future.
This has been the best experience in home buying. Excellent customer service in that a mobile notary came to the house for the closing. Doesn't get any better than Veterans United Home Loan.
Highly recommended!
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I think that there are places that may offer a better rate-but I don't think so--and then they would not have Chris to take them on the journey.
Very stress free and streamlined service. Any issue I was able to reach my loan officer via text or phone call. Answered all questions. No pressure with anything and very easy over all to sign and upload documents. Highly recommend using VU.Also had better rates than USAA, my personal bank and other loan companies.Went down almost 3 full percentage points.
I’m glad I chose to refinance with Veterans United. The whole process was done electronically. That made it very convenient. Mike Smith and Jackie Branscom were easy to work with, and quick to address any concerns we had. Closing was convenient as well, because the notary came to our house. I highly recommend Veterans United.
Outstanding company. Up front and they truly work for you in ways that are far beyond expectations. Thank you VU.
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Experience first-hand why 368,825 homeowners give us a perfect score!
I totally recommend Veterans United and Solibel Ramos in purchasing your next home. You will not be disappointed!
Process was extremely smooth and very direct on the information or documents they need to keep the process rolling. Felt like the only customer working with Bill Musick and made buying and house and refinancing a breeze! I will continue to keep sending friends and family to him as he has help a few friend from when I was in the service become homeowners too!
They don't procrastinate, this team moves as fast as you do. They are straight to the point, wonderful customer service, you will not be disappointed, my wife and I have the home of our dreams!
The best home financing process that I've experienced.
