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Response from Veterans United
Hi Glenn,
I’m sorry to see that your experience wasn’t what you hoped for and thanks for letting us know how you feel. We’re always looking for ways to improve so your feedback is important to us, and we’d really like to learn more about what we could have done better.
If you’re open to sharing more, please feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but we’re happy to follow up if you reach out after hours.
Thank you for all your support in these unknown tasks for me as I went thru every step on the checklist,, The checklist was a very helpful tool in my situation,, Thank you all and May God Bless all of you!!!
Another happy homeowner X3 and I’m sure there will be a 4th home hopefully in my retirement, no doubt I will return to Veterans United for! The process and Team at Veterans United just keeps getting better.
I was worried about buying and selling again but between Bobby Ross’s team at Veterans United and April Harmon from RE/Max, I was in great hands. You guys rock !!!
Team was great and got everything I needed handled. Had a bad appraiser that took long and the team helped make sure everything moved as streamlined as possible and got me closed. Great experience and great support.
Best experience ever!!
10/10 Recommend the fuck outta yall. Can’t wait to go again down the road. Appreciate everything
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Experience first-hand why 344,455 homeowners give us a perfect score!
Corey Sublett has significantly streamlined this whole process, eased my anxiety in this huge committment of purchasing a home by consistently making himself readily available to address any questions I had. He kept me informed at every stage and demonstrated exceptional courtesy and respect throughout our interactions. You will be in good hands if he is your loan officer!As for my realtor Tanya Callaway, she is undoubtedly one of the most kind and compassionate realtors I have ever encountered. Her optimism and dedication to finding solutions during any challenges in the process were truly remarkable. I felt confident and fully trusted her throughout, as her professionalism and knowledge significantly eased the journey. She maintained consistent communication, even assisting me with my children during home viewings, making the experience all the more enjoyable. I wholeheartedly recommend her and Corey Sublett to anyone who may be in search of a home; They form an excellent team dedicated to making your dream of homeownership a reality. You can trust that you will be in capable hands throughout the process.
The entire process from the initial phone call to closing, the Veterans United team was there step-by-step. The process is extremely refined and efficient. I know there is a ton of paperwork that goes on behind the scenes but as long as you, the customer, can provide necessary documentation and work with the team you will have your new home very quickly. You don’t know what you don’t know so don’t be afraid to ask questions about anything as they can and will assist as they are very knowledgeable! 10/10 across the board!
Sarah was great, always answered all our questions. Got back to us quickly and was great to work with.
