I was very grateful to have veterans United walk me through this entire process,
She help us so much , she work through some problem we run into. She kept us informed the whole time. She is amazing person. Thank you so much. She went out of her way multiple time to make sure we know what was going on.
Loan team helped me buy a house in the United States of America while I was in another country!!!!
All the staff at Veterans United were great to work with. Made the process easy Thank You.
Updates were infrequent by my agent and my insurance policy was not paid (normally paid from escrow), thereby causing my policy to be cancelled.
Response from Veterans United
Jon, thank you for your survey and informing us of your situation. We will use this to assist our customers and to improve communication issues moving forward. Please contact our Client Advocate team for any questions you may have now.
Adam kept me informed through out the process and explained anything I had questions about
My only suggestion would be to make better arrangements around holidays to help buyer’s and seller’s to accomplish tasks for the various time sensitive documents needed to complete the closing. Example: appraisal, inspections, docusign documents, etc... Overall, Veterans United provides a wonderful experience the only downfall was Christmas and the New Years Holidays getting in the way, do to vacations.
The staff at Veterans United are top-notch. Very professional, responsive, and customer oriented. I particularly liked their web site and how easy it was to review and upload documents while keeping abreast of the status.
Outstanding job it was very easy from beginning to the end. Communication was great no complaints here.
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"OMG" right out the gates I was provided a Realitor that was amazing. Joe Vahedi!
So easy and so user friendly. Also was blown away when a personalized blanket showed up as a "housewarming" thank you gift. Everyone was so helpful and friendly and made the process so smooth! Highly recommend!
