I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
Although Veterans United made efforts to compensate me for their mistake in the paperwork presented to the appraiser, it did not cover the substantial out of pocket cost I had to pay due to the mistake which I believe caused the low appraisal on the property.Also, by not using a local appraiser in the area was a problem. The one that was used did a poor job and made too many mistakes to ever be used again. The appraiser did not bother looking at the property fully or do correct comparison’s. The report showed many things left out and showed that she did not view areas and made guesses at what they were in the evaluation write up.
Response from Veterans United
Richard, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. We thank you for choosing Veterans United.
Seamless, stress free and always available for questions. Always know where you are in the process.
As a Military Veteran, purchasing a home has never been easier than working with professionals at Veterans Home Loan. Ask for Doug Brady,. He,s the link to your future.
The team I was paired with at Veterans United was professional, knowledgeable, patient,and kind. They made the process stress free. Although I had many questions as it was my first time going through this process, they made it flow as if I had gone through the process before. I would definitely recommend them. My home buying experience is one to remember. I am so glad I purchased my home through them.
Trust the process! Trust your team,and know they are working for , try and be responsive as you can and available to allow the process to flow smoothly.
Stay positive......HOOAH
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Would absolutely go through Veterans United again. It was an absolute pleasure working with everyone there.
You can’t go wrong with VU. We were walked through every step and always got a cheerful answer to even the dumbest questions. They just “get it.”
Excellent service I even got money back at my house purchase closing... Yup... he good!
Veterans United was the right choice for buying our new home. They were attentive, thorough, and accommodating throughout the whole experience and made the process seamless and worry-free. Thank you Veterans United!!
