See above.
Veterans United staff have been awesome to work with. Always quick to respond to any questions.
SEE ABOVE.
Too many last minute Closing Disclosures (CD). We were supposed to close at 2 PM on 13 Nov. At 2:09 PM, I received a phone call from someone with the Closing Dept. to verify that I was alive & had signed a Power of Attorney granting my wife permission to sign on behalf as I was unable to physically attend closing. On a whim, I logged into Veterans United's website and discovered I was requested to review yet another CD at 2:05 PM. Why no one could be bothered to pick up a phone & call is beyond me. Technology is a wonderful thing, but the process is overly reliant on email. Had I not bothered to check my email at 2:15 PM, I would have never known an action on my part was required. What would have happened if my email was down for some reason? As it turns out the Final CD was provided to our lawyer sufficiently late on 13 Nov that the sale could not be filed with MA on that date & the house did not become legally ours until 16 Nov. Why was I requested to review a CD at approx. 10:45 AM (which I did approx. an hour later when I happened to check my email) and then again at 2:05 PM? Reliance on email is fine before the closing date but on the actual day of closing someone needs to pick a phone and call the borrower if time-sensitive actions are required.
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We have worked with other companies in the past but decided to try Veterans United, and we couldn’t be happier. The entire process was smooth and the website made it so easy to navigate through each step, we were surprised how quickly it went. Our loan officer was always very helpful, available through text, email, phone call whenever we had questions. It definitely made our refinance stress free. We will definitely be recommending Veterans United to others. Thank you!
Great rate offered. Made home buying pretty much stress free. Great overall experience.
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I would definitely work with Veterans United but with a rate this low I doubt I’ll need to. Thanks again.
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Any veteran looking to purchase a home should start their search with Veterans United.
