Little to no communication throughout the refinance process. I called and left messages on 4 different occasions and it took at least 48 hrs to receive a call back every time. Our original closing date was on Dec 1 and it was pushed back but no one ever told me. Dec 1 rolled around and nothing had happened so that's how I found out. I am currently in a position where I do not know with 100% certainty if my original loan has been paid off. It's the first of the month and my payment to lmy original loan is due ( maybe again I don't know). I called two days ago to try and get clarification on this issue and have not gotten a response yet. I understand this is a busy time rates are low and alot of people are wanting to refinance. I am happy with my new rate. The customer service has been good when I can actually talk with people but it is not easy to get in touch with anyone response times are to long. I'm trying to give the benefit of the doubt it's a time with very low rates and of course the holidays. But overall have not been happy with this process.
Response from Veterans United
Hi James, thank you for giving us this information and for allowing us to research further. Our Client Experience team has confirmed that your original loan has been paid off as scheduled. We know how important it is to have confidence in the process, and we will use your comments to ensure we are always improving.
Thanks Gus!
Kris Ball and his team were excellent. I would definitely recommend Veterans United, they took great care of my wife and I.
Terry & team made the process easy & seamless!! When I had a question it got answered quickly to help com my nerves.
Thanks so much for making this process almost enjoyable!!
D. Haft
We couldn't have ask for a smoother process in purchasing our home. We would highly recommend Veterans United!
I purchased my home through Veterans United in the beginning and Matt and his team handled my refinance. I could not have asked for better professionals to work with. While being professional they were also the kind of people that I thoroughly trust. They walked me through each step and explained all my questions so I knew exactly what to expect. I truly could not have asked for a better buying experience and I will tell everyone about it! I truly believe that you should give credit where credit is due and this company is the best! Matt, I thank you and your team from the bottom of my heart for helping me purchase my new home! You are the best and I will gladly promote your company any way possible!
Completely professional, knowledgeable, efficient, effective. Veterans United knows how to do mortgage loans, always ahead of the power curve anticipating deadlines, requesting reports, filing documents. Always felt they took personal responsibility for making sure everything was done right, and getting my family into our home on time.
Miguel was amazing! All the staff who handled our mortgage was great! We loved the great customer service and appreciate the reliability and trust we had all the way through the process from the application to funding.
Mike Jones and Jenny foster were outstanding kept me informed every step of the way keep up the great work.Thank you for a great experience
the process was fenomenal, veteran United is an excellent lender for veterans and service members , I was impress on how quickly everything was done and how efficient was the technology base platform, where everything is basically done paperless. Just amazing!!! The lighthouse is a great tool offered by veteran United to help you achieve your dreams, overall outstanding experience!!!!!
Fantastic and simple experience. I didnt use an agent so Chris Robinson and Tyler Harriman helped me through the whole process. Veterans United is a TOP NOTCH TEAM!
They were helpful to and got the job done.
