Very easy to navigate the process from start to finish.
An outstanding experience!
I was informed by my agent Rusty that the process was a little demanding and sometimes frustrating but I turned in everything it would make things simple. To my surprise he was right. Things did work out smoothly. Thanks for your professional help.
It's always easy. Communication is good and timely. Settlements are smooth with no hassles. The team works for you and tries to find all ways to best deal. Veterans need that type of support. will always talk good about Veterans United.
Quick and effortless !! Always with you in mi d
Quick, easy service. Always kept us updated on the progress of our loan.
Rocky start but worked out in the end
Little to no communication throughout the refinance process. I called and left messages on 4 different occasions and it took at least 48 hrs to receive a call back every time. Our original closing date was on Dec 1 and it was pushed back but no one ever told me. Dec 1 rolled around and nothing had happened so that's how I found out. I am currently in a position where I do not know with 100% certainty if my original loan has been paid off. It's the first of the month and my payment to lmy original loan is due ( maybe again I don't know). I called two days ago to try and get clarification on this issue and have not gotten a response yet. I understand this is a busy time rates are low and alot of people are wanting to refinance. I am happy with my new rate. The customer service has been good when I can actually talk with people but it is not easy to get in touch with anyone response times are to long. I'm trying to give the benefit of the doubt it's a time with very low rates and of course the holidays. But overall have not been happy with this process.
Response from Veterans United
Hi James, thank you for giving us this information and for allowing us to research further. Our Client Experience team has confirmed that your original loan has been paid off as scheduled. We know how important it is to have confidence in the process, and we will use your comments to ensure we are always improving.
Thanks Gus!
Kris Ball and his team were excellent. I would definitely recommend Veterans United, they took great care of my wife and I.
Terry & team made the process easy & seamless!! When I had a question it got answered quickly to help com my nerves.
Thanks so much for making this process almost enjoyable!!
D. Haft
We couldn't have ask for a smoother process in purchasing our home. We would highly recommend Veterans United!
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I purchased my home through Veterans United in the beginning and Matt and his team handled my refinance. I could not have asked for better professionals to work with. While being professional they were also the kind of people that I thoroughly trust. They walked me through each step and explained all my questions so I knew exactly what to expect. I truly could not have asked for a better buying experience and I will tell everyone about it! I truly believe that you should give credit where credit is due and this company is the best! Matt, I thank you and your team from the bottom of my heart for helping me purchase my new home! You are the best and I will gladly promote your company any way possible!
