Refinanced our mortgage. It was a very easy process from start to finish.
Everything was easy to complete remotely which is very helpful with my work schedule.
I’m very grateful for the work of Paul and Dylan, for, they are so helpful and always available to answer my questions or concerns; For , I would give them 5stars.
Very easy to navigate the process from start to finish.
An outstanding experience!
I was informed by my agent Rusty that the process was a little demanding and sometimes frustrating but I turned in everything it would make things simple. To my surprise he was right. Things did work out smoothly. Thanks for your professional help.
It's always easy. Communication is good and timely. Settlements are smooth with no hassles. The team works for you and tries to find all ways to best deal. Veterans need that type of support. will always talk good about Veterans United.
Quick and effortless !! Always with you in mi d
Quick, easy service. Always kept us updated on the progress of our loan.
Rocky start but worked out in the end
Little to no communication throughout the refinance process. I called and left messages on 4 different occasions and it took at least 48 hrs to receive a call back every time. Our original closing date was on Dec 1 and it was pushed back but no one ever told me. Dec 1 rolled around and nothing had happened so that's how I found out. I am currently in a position where I do not know with 100% certainty if my original loan has been paid off. It's the first of the month and my payment to lmy original loan is due ( maybe again I don't know). I called two days ago to try and get clarification on this issue and have not gotten a response yet. I understand this is a busy time rates are low and alot of people are wanting to refinance. I am happy with my new rate. The customer service has been good when I can actually talk with people but it is not easy to get in touch with anyone response times are to long. I'm trying to give the benefit of the doubt it's a time with very low rates and of course the holidays. But overall have not been happy with this process.
Response from Veterans United
Hi James, thank you for giving us this information and for allowing us to research further. Our Client Experience team has confirmed that your original loan has been paid off as scheduled. We know how important it is to have confidence in the process, and we will use your comments to ensure we are always improving.
Thanks Gus!
Kris Ball and his team were excellent. I would definitely recommend Veterans United, they took great care of my wife and I.
Terry & team made the process easy & seamless!! When I had a question it got answered quickly to help com my nerves.
Thanks so much for making this process almost enjoyable!!
D. Haft
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We couldn't have ask for a smoother process in purchasing our home. We would highly recommend Veterans United!
