The submitting of documents was very easy. The website was user friendly. Our loan officer fell behind many times on what he was supposed to be doing or making sure was being done. The last 3 weeks of the process was horrible. We went to close and two companies had been booked for closing. My stress level was out the roof dealing with all the last minutes details that were not handled appropriately or in a timely manner. I am still waiting for the lawyers office to be paid $300 for the work they did on Christmas Eve and the day after Christmas when they were closed and then they Found out another agency was doing the closing. It was just a disaster.
Response from Veterans United
Hi Kenneth. It sounds like there were some issues toward the end of your home purchase, and we're very sorry for any role we played in those issues. We're grateful for your patience and happy to know you are able to enjoy your new home.
realtor, went above and beyond to help me. any questions i had got answered same day.
Our journey towards being first-time home owners couldn’t have been any better. With my spouse being deployed, the kids and I pcsing to a new place, working with Veterans United made us feel very comfortable with the process. We learned a lot and they walked us through each step with awesome professionalism and respect.
It was easy peezy
Time frame seemed a bit drawn out, but we were anxious sooo
Putting in the offer did not go smoothly, the closing date almost got changed last minute, and the closing did not go smoothly. Lender did not communicate well with title companies or realtors.
Response from Veterans United
Taylor, we're very sorry some aspects of your loan approval weren't as smooth as planned. We'd like to know more about the details that caused you to feel this way. Please contact our Client Advocate team to discuss the details.
This was my first home buying experience. From the beginning, Sarah walked me through the steps to get me in the right direction. Chad and his team delivered top notch service from the beginning as well, starting with the right realtor for me, Beau and Rebecca Laird. Every question I had was promptly answered by both Veterans United and Beau Laird. I could not have asked for a better team to guide me through this new endeavor of mine. And I will always refer my friends and family to Veterans United for there next home purchase.I thank each and every one of you.Very respectfully,
Charles Garcia
Once again, a very good experience. However, one issue still remains unresolved.
Great work, easy to work with. Answered every question we had. I like how easy it is to upload and review documents.
The best possible experience. Very thorough and helpful. They guide you through the complete process. This is the third time I have used them and will do so again.
My VU team was amazing and extremely helpful with the home buying process. Even with all the delays to closing, due to me being deployed, they never stopped to ensure that I would finalize and close. I am very grateful to Mr. Shafer, Ms. Caytlyn, and the rest of the team for all the hard work and dedication they showed!!
The entire process from start to end was transparent, honest, and enlightening. The team we had, Sam and Ryan, were nothing but the best I have ever seen in the industry!
Crystaline, Michael and Ted are outstanding assets to Veterans United!! They are a pleasure to work with and have gone out of their way to make our refinancing a smooth and easy process. We are blessed to have Veterans United and these wonderful people in our lives!
Need better communication and understanding that borrowers are not experienced with the process not something they do every day.
Response from Veterans United
Thank you for that reminder Thomas. It is imperative we take the time to fully explain the ins and outs of the loan approval process. Our job is to educate you and prepare you for a home purchase. We're very sorry if we failed in providing you this service. Our Client Advocate team will be reviewing your file for training opportunities. Please do not hesitate to reach out with additional information.
Outstanding job, start to finish, and the website made it easy to coordinate. When I had questions I received an email very quickly. Thanks again!
Great organization with great employees.
We were very pleased with the service we received from Veterans United Home Loans
Great experience with Kyle Gardner and Jaclyn Shaw. Thank you for all of your help.
Super easy, great people.
