I had to pay 1750$ out of pocket to fix Sam’s mistake. There were plenty of apologies but absolutely no offer to compensate myself and my wife for our troubles. Sam did not communicate to the title company that my wife was not a US citizen and it nearly caused the deal to fall through on the day of closing.
Response from Veterans United
We're sorry to hear your experience was not the exceptional one we strive to provide at Veterans United, Matthew. While it is the settlement agent's role to confirm all the information regarding parties to the loan, we apologize for any last minute adjustments caused by that process. We try to provide a seamless experience for our veterans, and we're saddened to know that was not the case for you. We hope you are able to enjoy many years in your new home.
Everyone that assisted in the purchase of our home was amazing. We could not have asked for it go any smoother. Everyone was very helpful throughout the process.
Great team to work with. They have the experience and mental vigor to get the job done. I know I was a tough case, but they were still able to get me in my first home. I’ve already recommended Veterans United.
Thank you guys so much for everything it means a lot
Made my veteran husband's, dream come true. We had been looking, in one state, then changed to another state, for our search. Great help along the way. Email, and calls, with the process. After many changes, in our search, we found the perfect place. We are so excited, and looking to be there for along time.
Veterans United is one of a kind Home Loan where they make you feel that it is possible to buy a home in a difficult market. I love that we had task to complete to take the stress out of our busy schedules. My family will be forever grateful for all of support .
All parties involved made this process extremely smooth and successful. I will recommend in the future!
First time home buyer, wasn’t sure when down payment discussions would begin so thought I’d be asked but never was. Late to be discussed and when I communicated my desire to put forth a down payment, the incorrect down payment was in the paperwork and didn’t want to cause more delays so accepted the amount because it wasn’t much different. Would recommend putting that in a checklist to confirm if down payment is desired and how much earlier in the process.
Overall experience was amazing!! Everyone did all they could to make sure that we closed on our target date and answered every question that I had in a timely manner. Thank you for all the hard work Matt and his team.
This home buying process with Veterans United was an enjoyable stress-free experience. The level of customer service was remarkable and a positive experience. I will definitely use this company again and refer to many of my friends and colleagues.
I can’t say it enough but thanks to everyone I couldn’t be happier everyone worked hard to get me where I’m at thanks million
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I was very happy with the service provided by Jodi Coons and her team. Everyone was professional, and helpful. All my questions were answered. I would refer them to other veterans.
Daniel Perry and his whole team are truly professionals in every aspect. So refreshing to deal with professionals that know their business and are very likable makes you feel that they have your best interest at heart, refreshing
