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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

441,456

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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5 out of 5 Stars
Would Recommend
headshot image of Jamie MacInnes

Loan Officer: Jamie MacInnes

NMLS# 2373405

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars
Would Recommend
Photo submission from Daniel M.

Thank you Allison Basnett and team for everything! We are so thankful for our new home.

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Josh did an amazing job doing my guiding me through the refi process. This is the second time I’ve been doing business with Josh, he has always been very professional about the process. I will recommend him to all of my friends and colleagues
Thanks 🙏

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

3 out of 5 Stars
headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Joey Philpot

Loan Officer: Joey Philpot

NMLS# 345832

5 out of 5 Stars
Would Recommend

John and his asst. Jack helped from start to finish. It was challenging as we were working on a large loan and the team made it happen despite a few obstacles along the way John was working overtime to help get to the closing table sooner than expected. I’ll work with John any day of the week!

headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
Photo submission from Damon V.

Excellent team to work with! Definitely would recommend to my family and friends! Professionalism at its finest! Communication was superb! Everyone made it very easy for me during the entire experience!

headshot image of Katie Anderson

Loan Officer: Katie Anderson

NMLS# 1588479

1.5 out of 5 Stars

I was juggled from multiple loan officers who work with Trey. They asked for the same information multiple times, never once talked to me personally except when I called demanding action. Five days before my closing my loan officer disappeared and said in a blanket email he would return the day of my closing. I had asked for a remote closing and continued to hear lip service comments like they were working on it and then they disappeared for the duration. In my opinion Trey was not following up on my account until I complained about how unhappy I was. They used a tit;e company who lied to my agent about speaking to me the day before my closing. Then I got a call at 7am Montana time to ask me if I was ready for my closing. I would never recommend Veterans United if this is how you run your mortgage department.

Response from Veterans United

Hey Gayle,
I’m really sorry to hear about the experience you had. What you described doesn’t reflect the level of care and communication we aim to provide for our Veterans and service members. Being passed between loan officers and feeling unheard during such an important process is understandably frustrating, especially so close to your closing.

I’d like the chance to look into what happened and make sure your feedback is shared with the right teams. When you have a moment, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.

5 out of 5 Stars
Would Recommend

As a Veteran, I truly appreciate how supportive and welcoming this community is. The team really understands what we’ve been through and goes above and beyond to make us feel valued. It’s great to have a space that honors our service while helping us move forward. Highly recommend!

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Jamie Itamoto

Senior Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

I had a great experience working with Veterans United. Bryan Walther was outstanding throughout the entire process — always quick to respond to my emails and any questions I had. He was patient, knowledgeable, and very supportive from start to finish. Bryan made the loan process smooth and stress-free, and I truly appreciate his professionalism and dedication. I would highly recommend him and Veterans United to any fellow veteran.

headshot image of Bryan Walther

Loan Officer: Bryan Walther

NMLS# 2637187

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

4.5 out of 5 Stars
Would Recommend
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

3 out of 5 Stars
Would Recommend

My loan officer was very nice and worked around my schedule, I was really happy he was able to accommodate. The reason it was not a 10/10 is because with your pre approval you don't get any information on your loan rate. Also, the rates are borderline a scam, I understand you need to make money as a business but you forget we fight for freedom to have a business. 6.1% with a 718 in today's market is ridiculous. To be clear the only reason I did not drop you guys is because my loan officer was putting in so much effort.

Response from Veterans United

Hey Jonathan,
I really appreciate you sharing your experience and giving a shoutout to your loan officer. It sounds like they worked hard to meet your needs, and I’m glad to hear that part of your journey went well.

I understand your frustration about how loan rates are determined and the lack of detail you received during preapproval. Rates can change quickly and are influenced by several factors, including loan type, market conditions, and credit details, but you should always feel informed about what goes into that process. I’m sorry that wasn’t your experience this time.

I’d like my team to have the chance to look deeper into your situation and make sure your feedback is heard. When you have a moment, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.

5 out of 5 Stars
Would Recommend
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
Would Recommend
Photo submission from David F.

Great company takes the hassle out of Home finance! Made the whole process so easy! Good to be home!

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend

Great company, very honest and even matched and beat other offers.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

The prompt communication from the team at VU was much appreciated. Buying a home is an extremely complex process, and the team made things so much easier.

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
headshot image of Seth Baskett

Loan Officer: Seth Baskett

NMLS# 2605432

5 out of 5 Stars
Would Recommend
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

More Reviews

See all 441,456 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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