Very responsive and knowledgeable. When I had questions I was usually able to get an answer within a day or so. They are extremely busy but made time to get back to me within a reasonable time frame. They were nice to talk to and bery helpful.
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
Fast and everyone seemed to really know their business. I really liked working with the team that helped me. Dan Curry
The entire team was delightful to work with and very helpful. I will only ever use Veterans United!
Hayden and his team were very supportive of me during the two and a half months of searching for a home. The first two homes we looked at the seller did not want to make any repairs. It was very defeating because I had already paid for two home inspections and one appraisal. Hayden kept in touch with me the whole time and understood what needed to be done. He was supportive even when things seemed hopeless. By early August things turned around dramatically and Hayden was there on the phone through all the steps. Again, he was very supportive of which I appreciate. It’s his attention to detail that made the difference in my buying the home in LA. Thank you Team Hayden!
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My home buying experience went great! Andy, Justin and Jack were extremely helpful with the process!
My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.
Every one was super helpful. I had a great experience working with everyone.
The team that worked with me was great, they helped in every step of the way! I am a first time homebuyer and was not using a real estate agent, basically doing a seller to owner deal. With that being said they clearly answered all my questions and helped me throughout the way. Jeffery Howard and Collin Cochran were the guys that helped me, definitely would recommend them to anyone.
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Daniel Lowes and his team couldn't have been more helpful and supportive. Always there to answer any questions or concerns
The entire team was awesome and very informative and extremely helpful!!!
This whole process was easy and stress free. I always felt like I was in good hands and didn’t have to worry about anything. I was supported throughout the whole process And any time I had a concern, I knew I could just call or text and get an answer quickly even on the weekend I wanted to put the offer in on my house.
This is the second home I purchased using veterans united. Johnathan Lucas was easy to work with however his team wasn’t. Too many times I had to resend documents with one member saying I’m good and the next saying it’s not there until the file was reviewed. There was no communication amongst members and they made an already stressful situation worse. Even my realtor and the seller of my new home complained multiple times about the lack of communication with veterans united. The first home I bought was a breeze which was why I used veterans united a second time. I don’t think I’d be as sure next time.
Response from Veterans United
Hi Benjamin,
I really appreciate you choosing Veterans United for a second time, and I’m sorry this experience didn’t live up to the first one. Buying a home is stressful enough without having to resend documents or wonder whether everyone involved has the same information.
I’m glad to hear Jonathan was easy to work with, but I understand how frustrating the communication between the rest of the team must have been, especially when your realtor and seller were also having difficulty getting the information they needed. You came back to us because your first experience went so smoothly, and I’m disappointed that this time left you questioning whether you’d choose us again.
I’d appreciate the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
