I was very satisfied working with the loan team and real estate agent, however, upon closing my loan was sold of to Planet Home Lending, which as already been an awful lending company to work with. Planet homes customer support (Was not helpful at all in answering questions) and overall service (not taking out payments when they need to) is awful. I still recommend Veterans United as they made the homebuying process simple, it's just a shame that my loan was sold off to such an awful company, if that wasn't the case my rating would be much higher.
Response from Veterans United
Hi Anthony,
I’m glad to hear you felt supported by your loan team and agent, but I’m sorry the transfer of your loan has been such a tough experience. I know how frustrating it can be when servicing issues come up, especially after a smooth homebuying process. Even though your loan is now managed by another company, you’re still part of the Veterans United family, and we don’t want you to feel stuck without help. If you’re running into problems, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Professional and curious
The process was long but worth it and so easy with everyone on my side
We had an awesome team!!! From the lighthouse program to our loan officer and all the ones that worked with him! Process was so smooth and easy! My realtor said she hasn’t ever had one go as smooth and quick as ours did!
Thank you Allison Basnett and team for everything! We are so thankful for our new home.
Kevin Warren and Christopher Coker were the two main loan officers who assisted us. They made everything very easy, and they were always available to answer any questions that we had. This was our fifth home to purchase, which by no means makes us experts. Kevin and Chris were there to update us on changes as we went through the process. VU no longer does hard credit pulls till it's time to actually do the loan, which saved our credit score. VU and our team were the most knowledgeable about VA loans... even as complicated as we are: Dual military, some benefits still wrapped up in another property, one active and one retired disabled Vet. I wouldn't trust another company or team!
My team was phenomenal
The entire process was seamless and easy to follow, they answered every question I had and made sure I was taken care of, I couldn’t recommend them more!
Out standing job!
Tyler and his Team understood our need to close on our property quickly. They worked with us to get the process in High gear and we were able to close four days earlier than promised.
Excellent team to work with! Definitely would recommend to my family and friends! Professionalism at its finest! Communication was superb! Everyone made it very easy for me during the entire experience!
As a former loan officer at VU, I got exactly the type of service I tried to provide and better! I love VU and am thankful they help not only Veterans but others as well! Josh really exemplifies what it takes to help people achieve homeownership. I saw this as a colleague of his when we were on the same team several years back, and now my wife, Becca, and I got to experience it first hand. Thank you Josh and team!!
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
From the start I believe there should be a prebuilt checklist on everything you need for the property/home you are purchasing. 1 prebuilt for if it is a house and 1 prebuilt for a manufactured home, and 1 prebuilt checklist for a property you are buying that you plan on building a house on. The constant asking of certain items back to back to back is a hinderance on the buyer or seller, in our situation the seller lives 6hrs away from the property so thankfully she was ok with us being there to get things done for her so she wasn't making multiple trips as everything wasn't asked for up front so she had no idea what was expected of her or us throughout the process. We were also asked multiple times for items that had already been uploaded or sent through an email. For instance, a copy of the insurance policy with the effective date of closing which had already been sent or the loan team emailing the wrong insurance company for policies and we weren't even using that insurance agent. I get that you all work with multiple people, but something as simple as making notes on the account you are working on goes a long way. My process with the first loan was much smoother than it was for this one.
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Sheldon, Sarah, and JAndrea, & Joe were FANTABULOUS to work with! I have previously purchased 2 homes with my ex husband throughout our 30 yr career in the Coast Guard; however, this is the first time purchasing one on my own. They answered all of my frantic emails and text messages quickly and without any judgement. They understood my situation having to relocate to another state to care for my mother and finding a home that would suit my mom, my wife, and myself and to stay within budget for our fixed monthly (disability) income. I would recommend the team wholeheartedly.
Dan and his team did excellent work helping me out and getting my loan approved. They were able to get my family into our dream home and were very appreciative of all their work
Great company takes the hassle out of Home finance! Made the whole process so easy! Good to be home!
From start to finish, every step was explained and went very smooth.
The process was fairly painless, purchasing a home is never stress free, with the team I had I nearly was sleepwalking through it.
