This is my second purchase with Rachel and her team - an absolute pleasure doing business with them again. They are so polite, wonderful to work with and make the whole process easy!
I am not sure that I understand why multiple instances of verbal assault of me in the form of multiple people I spoke with as “professionals” working for veterans united was part of the home buying process for us including Emily and also Summer who would not stop insulting me multiple times during the contract signing in my home. Yes I am a military spouse. My husband was not impressed by this either .
Response from Veterans United
Hi Jay,
I’m really sorry to hear about your experience. Buying a home should feel exciting and supportive, especially for military families, and it’s concerning to hear that you felt disrespected during multiple interactions throughout the process. I can understand why this left such a negative impression on both you and your husband.
What you described during the contract signing and in your conversations with our team does not reflect the kind of experience we want anyone to have. I appreciate you taking the time to share this feedback because concerns like yours deserve to be heard and reviewed carefully.
I’d like the opportunity to learn more about what happened and see how I can help address your concerns directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
Torri is outstanding! Big Thanks!🙏🏽
Absolutely outstanding experience with Veterans United. My team went above and beyond every step of the way. Their communication was incredible — most of my questions were answered within the same hour, and they always made sure I understood the process completely. The amount of knowledge, support, and professionalism they brought made the home-buying experience smooth and stress-free. I truly felt like they cared and wanted the best for me. Could not recommend them enough.
Veterans United is always my first call when I need a mortgage or refinance.
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Scott did a great job. We love our new home.
The whole team at VU were very professional and very helpful! I was truly amazed at how the team was able to get me in a house is quick and painlessly.
Our experience with Veteran’s United was excellent and far exceeded our expectations. The app is extremely user friendly, and they were always there to help out with anything we needed!
Happy in Up North Michigan. Thank you, Veterans United!
Derek Russell is the best and I only get my houses through him and Veterans United.
Our experience with Veterans United was overall very positive. Allison and her team were professional, responsive, patient, and worked hard to help us navigate the VA home loan process from beginning to end. Communication was consistent, and they made sure we understood each step throughout the journey.As first-time homeowners together as Mr. & Mrs. Thomas L. White III, we truly appreciate the support, encouragement, and dedication shown during our transaction. We are grateful to officially be homeowners and would recommend Veterans United to other veterans and families looking to purchase a home.
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Thank you guys that helped us with our first home !Great friendly and positive vibes . Thank you for holding my baby while we sign paper work . Yall made this experience fun and smooth !! Please don’t hesitate to reach out to Ms Holly she the real deal !!
We’ve been working with Seth since day one, and he has been wonderful throughout the entire process. He is very knowledgeable and always took the time to answer even our smallest questions thoroughly and thoughtfully.Our home-buying journey took longer than expected, but Seth remained patient, supportive, and professional every step of the way. We truly appreciate all of his hard work, guidance, and dedication. Thank you for being such a great loan officer and for helping us through this important milestone.
Veterans United made the loan and closing process easy and I got some money back at closing. Thank you all for your service you provide for veterans and active duty military.
Evan & his team were phenomenal! They got us pre-approved quickly and made everything too easy for the rest of the process. Would recommend them every time & looking forward to refinancing with them when the rates drop!
Jordan was very helpful answering my financial questions. Richard somehow was able to keep me on track on meeting all paperwork demands. Bai made it known she was a ailable at anytime also.
