Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
They kept me informed of what was going on
Kedric was absolutely outstanding throughout the entire mortgage process. He was professional, knowledgeable, responsive and always made sure I understood what was happening every step of the way. Buying a home can be stressful, but Kedric made the financing side feel easy and manageable.He was always available to answer questions, explain details and keep everything moving forward. I truly felt like he was looking out for my best interests and was personally invested in making sure everything went smoothly.I couldn’t have asked for a better mortgage lender. Kedric went above and beyond. I would highly recommend him to anyone looking to finance a home. He provided exceptional service from start to finish!Thank you Kedric!
Extremely communicative and keeps the homebuyers goals in mind.
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Aaron, Kate and Gretchen were absolutely outstanding throughout the entire process. They truly held my wife’s and my hand every step of the way, making what could have been a stressful experience feel smooth and manageable. Their communication, professionalism, patience, and dedication were exceptional from beginning to end.We genuinely couldn’t have asked for a better team to help us get into our new home. I have absolutely no complaints and would highly recommend this team to anyone looking to purchase a home. Thank you all for everything you did for our family!
Drew helped us so much! We had an amazing experience!! We love our house so much and wouldn’t have been able to do it without our team.
I retired from the Army last year and started searching for my forever home. Veterans United was my first choice, and they made the entire process smooth from start to finish. I had a great team that kept everything moving, communicated clearly, and helped me close in less than 30 days. Buying a home can be stressful, but they made the experience feel easy. I would recommend Veterans United to the military and veteran community any day of the week. Great experience all around.Chris T. and Alexis B. were absolutely AWESOME!
Extreemly well done. Haley was excellent! Always got back to us and calmed us..lol (She knows)
Enjoyed the home buying experience!
My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.
Great job@
The process was very organized and helpful to me.
Super helpful and patient. Very positive.
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Rich and Rachel were very helpful with educating me on VA Loans (this was my first) and providing clear communication throughout the process.
3 months ago. I never dreamed I'd be in my own home. These guys are the best. I was just a quarterback. I handed them the ball and they did the work.
This whole process was easy and stress free. I always felt like I was in good hands and didn’t have to worry about anything. I was supported throughout the whole process And any time I had a concern, I knew I could just call or text and get an answer quickly even on the weekend I wanted to put the offer in on my house.
Found out today that my Home insurance policy has not been paid. Not happy about that!! What happened after my refi??
Response from Veterans United
Hi Bill,
I understand why finding out your homeowners insurance hadn’t been paid after your refinance was frustrating, especially when it resulted in an unexpected out-of-pocket expense. I’m sorry for the frustration and confusion this caused.
I’m glad the payment situation has since been addressed, and I understand a member of our team is also connecting with you directly to help clear up the remaining questions. If there’s anything you’d still like my Client Advocate team to review, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
We would be glad to use them again,
Steve, Codie and others were very helping us obtain our loan and always responded back promptly.
Much appreciatedKevin
