Thank you Allison Basnett and team for everything! We are so thankful for our new home.
Josh did an amazing job doing my guiding me through the refi process. This is the second time I’ve been doing business with Josh, he has always been very professional about the process. I will recommend him to all of my friends and colleagues
Thanks 🙏
John and his asst. Jack helped from start to finish. It was challenging as we were working on a large loan and the team made it happen despite a few obstacles along the way John was working overtime to help get to the closing table sooner than expected. I’ll work with John any day of the week!
Excellent team to work with! Definitely would recommend to my family and friends! Professionalism at its finest! Communication was superb! Everyone made it very easy for me during the entire experience!
I was juggled from multiple loan officers who work with Trey. They asked for the same information multiple times, never once talked to me personally except when I called demanding action. Five days before my closing my loan officer disappeared and said in a blanket email he would return the day of my closing. I had asked for a remote closing and continued to hear lip service comments like they were working on it and then they disappeared for the duration. In my opinion Trey was not following up on my account until I complained about how unhappy I was. They used a tit;e company who lied to my agent about speaking to me the day before my closing. Then I got a call at 7am Montana time to ask me if I was ready for my closing. I would never recommend Veterans United if this is how you run your mortgage department.
Response from Veterans United
Hey Gayle,
I’m really sorry to hear about the experience you had. What you described doesn’t reflect the level of care and communication we aim to provide for our Veterans and service members. Being passed between loan officers and feeling unheard during such an important process is understandably frustrating, especially so close to your closing.
I’d like the chance to look into what happened and make sure your feedback is shared with the right teams. When you have a moment, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.
As a Veteran, I truly appreciate how supportive and welcoming this community is. The team really understands what we’ve been through and goes above and beyond to make us feel valued. It’s great to have a space that honors our service while helping us move forward. Highly recommend!
I had a great experience working with Veterans United. Bryan Walther was outstanding throughout the entire process — always quick to respond to my emails and any questions I had. He was patient, knowledgeable, and very supportive from start to finish. Bryan made the loan process smooth and stress-free, and I truly appreciate his professionalism and dedication. I would highly recommend him and Veterans United to any fellow veteran.
My loan officer was very nice and worked around my schedule, I was really happy he was able to accommodate. The reason it was not a 10/10 is because with your pre approval you don't get any information on your loan rate. Also, the rates are borderline a scam, I understand you need to make money as a business but you forget we fight for freedom to have a business. 6.1% with a 718 in today's market is ridiculous. To be clear the only reason I did not drop you guys is because my loan officer was putting in so much effort.
Response from Veterans United
Hey Jonathan,
I really appreciate you sharing your experience and giving a shoutout to your loan officer. It sounds like they worked hard to meet your needs, and I’m glad to hear that part of your journey went well.
I understand your frustration about how loan rates are determined and the lack of detail you received during preapproval. Rates can change quickly and are influenced by several factors, including loan type, market conditions, and credit details, but you should always feel informed about what goes into that process. I’m sorry that wasn’t your experience this time.
I’d like my team to have the chance to look deeper into your situation and make sure your feedback is heard. When you have a moment, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
Great company takes the hassle out of Home finance! Made the whole process so easy! Good to be home!
Great company, very honest and even matched and beat other offers.
The prompt communication from the team at VU was much appreciated. Buying a home is an extremely complex process, and the team made things so much easier.
