This is my first time using veterans united and I would 100% use again. Eveyone was very nice and knowledgeable.
I would not recommend because the things VU does for returning customers is very lack luster. Almost all competitors offered more $ and lower interest. After all the homes we have purchased, it was very disappointing to get less and less back as a returning customer.
Response from Veterans United
Hi John,
After trusting Veterans United with multiple home purchases, I can understand why this experience was especially disappointing. I’m sorry you were left feeling that your continued business wasn’t valued, particularly when you felt other lenders were offering more competitive options.
I appreciate you sharing this feedback, and I’d like the opportunity to learn more about your experience and concerns. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Never an unanswered question. Help above and beyond anything you could have expected.
Thank you Josh, Max, Molly and Dawn for everything! You all made a dream come true! #ProudVeteranHomeowner
David Kohnle was awesome, helpful any time I needed anything at all!
Great experience!!!
Everyone did a great job. It was divicult, but we made it. Special thanks to Tim. He did a super job.
They were great
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Thank you to Aaron Guinn, Alicia Hart, Kathleen Spotts and everyone on the team. My experience with purchasing a house thru the VA was effortless . Couldn't have done it without them 👏 ❤️
Lance and Rynda were very good throughout the whole process. Everything was smooth as could be. Will use this team again for sure!-Paul
Very smooth process & help was at hand for any problems!
Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!
Veterans united is perfect for first time home buyers especially if they are overwhelmed with the daily task of being a veteran. Because, they understand what you are going through as a veteran and are extremely gentle and easy on the mind, while going through the necessary steps of purchasing a home!
John and his whole team are and was outstanding to work with on buying our new home can’t say enought how pleasant and great they were
Chase at veterans united was great. His team got us through our first home buying process smoothly and they were on top of everything. We closed on a house in less than a month. My time was very limited because of my job. They made it easy for the documentation and very good communication. I’d recommend anyone to them and would do it all over again with them without question!
Great communication , and customer support
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Ryan Hauser was a great Loan Officer! He helped us throughout the entire process and was always available to answer any of our questions. He always checked up on us and was very proactive.
Outstanding staff!
Thank y'all for everything
Clayton is amazing!! I’ve worked with Clayton in the past and he always goes above and beyond for his clients.
Very responsive and answered every question I had (even hypothetical ones).
