Easy process to refinance. Great communication and everyone answered our questions so quickly. Thank you, Amy!
The VU team was very helpful all the way and answered all our questions clearly and in a way we could understand.
All of the team worked really hard to make the home buying process good, highly recommend Hope and Jacob.
Thanks Ryan and the rest of the team at Veterans United!
The Best
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This company is the greatest!!
Mason Maddox and Christy Mongler were great to us. They answered very quickly and had the patience to answer our questions. We bought before but the amount of explanation through the process was 100x better with this team. We missed a ton of info before this time we felt a lot more guided and confident in our purchase.
Each member of the team went above and beyond to take great care of the client.
To Matt & the entire team that helped, thank you for all the hard work!
The overall experience with every member of the team was great! We had contact with a someone nearly every single day, even during the normal waiting periods between things on the checklist, just to make sure we had everything we needed.
The team I had made it very easy and not a stressful moment I worked years to get this accomplished and they were there every step of the way and made my dream come true for me and my kids I am truly blessed
you guys are very thorough and provided a very comprehensive range of helpful options!
Perfect home buying process from beginning to end. Couldn’t be more happy with the way our team handled everything.
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This was my 3rd home purchase using the VA loan and Kat and her team were awesome! They made the process very simple and straight forward. even when my situation made things difficult they found a way to make it work. Would definitely recommend veterans united to any veteran looking to buy a house.
Matt, Kelsey, and their team are the best! They are so attentive and very resourceful. I’ve loved working with them.
They answered all our questions and addressed all the concerns we had throughout this process.
Jeff B and team are exceptional! The kindness and support made my process of home buying a breeze.
There was some lapse of communication which ultimately put more stress on me than I think was required. Hayley was very informative on the requirements need to complete majority of the process and would seek her again for help. The overall struggle was near the end of the process where I was not being assisted on from the rest of her team. There were moments I could not get a hold of them and left voices mails with not returned call. Again I would like to reiterate that Hayley was professional and above approach with all my concerns. Would ask for Hayley assistance in the future.
Response from Veterans United
Hi Gabriel,
Thank you for sharing this and for recognizing Hayley. I’m really glad to hear she was informative and supportive throughout much of your experience. That kind of guidance should be consistent across the entire process.
I’m sorry for the communication gaps you ran into toward the end, especially when things matter most. Not being able to reach your team or get a returned call can add a lot of unnecessary stress, and I understand how frustrating that must have been.
I’d like to learn more about what happened here and help ensure feedback like this leads to a better experience moving forward. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can typically follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Our experience with the team at Veterans United was great. They made the process seem so easy and they explained everything so that we understood completely what needed to be done to complete the process. Special thanks to Steve, Brendan, Alexis and the concierge Nicky for their constant communication to ensure that we were on top of things and for answering any questions that we may have had. Thank you all and we will be recommending your company to any friend or relative that may need your services.
Thanks to you all,
Sam & Janet
The branch manager at the Fayetteville location is awesome. Crystal the account coordinator processor was incredible. Absolutely fabulous to work with.
Blake and his team were wonderful made the whole process easy
