From the very beginning, Mike and Richard made what could have been an overwhelming process feel simple and manageable. They took the time to walk me through every single step, answered every question I had, and always made sure I understood what was happening. I never once felt like I was just another customer—they genuinely cared about helping my family achieve our dream of homeownership.Their professionalism, patience, honesty, and dedication went far beyond my expectations. They were always available when I needed them, kept me informed throughout the entire process, and truly went above and beyond in every way possible. It’s rare to find people who care this much about the people they’re helping, and it made all the difference.I can’t thank Mike and Richard enough for everything they did. If I could give them a 100 out of 10, I absolutely would. They are a huge asset to Veterans United, and I will gladly recommend them to every veteran, service member, and family member I know. Thank you both for making this experience such a positive one. I’ll always be grateful.
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
Mason and his team did another amazing job!! I always recommend Veterans United!! Thanks for all you did you’re all much appreciated.
An incredible lender Zack and his team , He guided me through every step of the loan process with professionalism, patience, and dedication. He put in every effort to make the process as smooth as possible and was always available to answer my questions. I truly appreciate all his hard work and highly recommend him to anyone looking for a trustworthy and committed lender.
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Aaron is the best!
Crystaline and her team made a stressful process stress-free. She was wonderful, patient, and very good at her job.
Jake is an exceptional treasure. He worked hard to get us qualified, when other loan officers would have given up. He spent time understanding our unique situation, which is travel nursing, and found ways to work around the inconsistencies of the profession.Jake and Kaitlyn are the dynamic duo!Kaitlyn made sure every inch of our paperwork was correct!
Only minor point was getting the final numbers that I needed to know. The VU service was exemplary and made this overall excellent experience.
Sam and the rest of the team were amazing to have supporting us in the purchase of our home.
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Very professional and patient
The rates can be a lot better. But Tim Gover was awesome thru the process to include matching rates from other va loan franchises.
I'd like to give thanks to Sarah Stoll for her assistance as the loan coordinator. Her quick response to the various hiccups in home buying was pivotal in the success of our purchase.
Justin is absolutely superb. He was always helpful, cheerful, and super knowledgeable. He was super communicative and didn't leave us hanging waiting for answers or worrying about what was happening behind the scenes. There were very minimal glitches along the way and Justin was right there to explain and fix them immediately. We've bought many houses over the years and this was the least stressful, best process ever. The only negative thing I have to add is that the insurance agent referred to us was not very responsive. We waited 10 days for quotes and then send a couple of reminder emails. Nothing happened until we asked our concierge to assist. Then we had quotes within a couple of hours. As it turned out they were quite a big higher than local insurance agents, but we thank our loan team for helping us.
This mortgage experience was seamless! From the beginning of the process to the end, the Stephen and his team were so responsive and caring. It didn’t feel like a business transaction, but more like a group of friends who honestly wanted us to have a great home financing experience.
These guys were great! For us to be going through this for the first time, they made everything super easy and smooth! Would definitely recommend 10 out of 10. Thank you guys!
