Working with Matt and his team for the second time buying a home has been a great experience! After a few years when my kids graduate and move out of the house we will be using Matt Lucas and his team with Veterans United again!
Working with Veterans United was a good experience, our team always worked to answer our questions. We never felt ignored or a bother. All in all, a great home buying experience.
The Orton wants to thank Jimmy and everyone at Veterans United for helping us buy our first home!!! Thank you.
Need to stay informed with the vet. It is very confusing, and hard to know what is going on during the process. And it’s also hard to find out who has your best interest and who’s looking out for you you’re just not a number buying a house
Awesome team. I am thankful that they made the home buying process easy. Forever grateful!
Veterans United are just awesome. I knew I could reach my loan officer at any time. Since my military career, and exiting and now a 100% disabled veteran, there's a reason I've used these guys 3 times now over the last decade. These guys and gals are just an absolute pleasure to work with. I'm so happy they helped me finalize on forever home.
Very smooth process. I bought a home 12 years ago through Wells Fargo but it was not nearly as efficient. We were able to close in only one month.
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Would 100 percent recommend Tim and his team to any veteran looking to buy a home. Very helpful and caring! Even though I was in the process of coming home from a deployment Tim and his team made sure to stay in constant contact with me about any and all things with the home buying loan! I greatly appreciate there help and if I buy in the future I’m definitely reaching out to Tim again!
I had a great experience with everyone that I directly spoke to. I will highly recommend to my fellow service members to use Veterans United if they decide to buy a house.
I have nothing but good words to say about Veterans United!!! Thank ALL OF YOU for looking out for us Veterans!!!! :-)
We faced many challenges because of our geographic location. However, Steve Kincheloe and the team at United Veterans made this loan process feel as if they were down the street. We did our research and shopped loan companies. Veterans United beat everyone by far! Not only did we save money, but the team at Veterans United made us feel valued.I recommend Veterans United to any veteran who is looking to buy a home. They are honest, hardworking, and caring.
Would not recommend Steve Gustavson.
Response from Veterans United
Hey Sharon,
I'm sorry to hear you didn’t have the best experience working with Steve. We always aim to provide top-notch service, and it sounds like we missed the mark here. I’d love to learn more about what happened so we can figure out how to improve.
If you’re open to sharing more details, please feel free to reach out to my client advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.
