Liz, the loan concierge, was nice. The reason I gave an overall 7 instead of a 10 to Veterans United was because the underwriter(s) seemed to be looking for reasons to deny us instead of looking at ways to assist as the VA guide book suggests. Specifically, when Chris escalated our file to the underwriter’s supervisor, the supervisors delayed response caused us to delay the scheduled closing date. We started the process with issues of Equifax not reporting due to Liam’s name change last year and we were pre-approved. Imagine our surprise when the underwriter and/or their supervisor made that a sticking point. It led Liam and me to think there was potential home lending discrimination by the underwriter due to us disclosing our race as African American. Chris is in no way associated with this perception. He is absolutely wonderful and as stated, above we have only positive marks for Chris.
This team is a great one. My only regret is that I won’t be able to shake their hands in person.
The realtor, loan agents and Brett Peters are the best support system we had for our purchase.
Dan and the rest of the team made our first home buying experience so effortless and, dare I say, enjoyable at most times. My husband and I were nervous about the whole process of buying a home due to bad experiences others were having with different brokers. Plus, buying a home is a daunting task, however, Dan made us feel so comfortable and at ease. I can’t rave enough about how much of a pleasure it was to work with him and Veterans United.
If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!
Veterans United is an awesome group of professionals to work with!
Go local! Don’t use an online company. They don’t know your area or the people. We wished we had went local. It would have been such a smoother endeavor.
Response from Veterans United
Richard,
Thanks for sharing your feedback with us. I'm so sorry to see your recent experience didn't measure up to your expectations. Please know we're here to listen and learn more. If you'd like to talk with us, our Client Advocate team is available. Your feedback helps us find new ways to improve where we fell short to ensure no other Veterans share the same experience moving forward.
We’re in the office from 9 a.m. to 5 p.m. CST. If you reach out beyond these hours, we’ll be in touch the following day. We hope to hear from you soon and wish you well just the same.
Sincerely,
Kendra, Client Relations
Long process for us but in the end we hung in there and seen it theough
To all Veterans out there who never thought it was possible to own a home. Contact Justin at Veterans United and your dreams can come true.
I am recommending Veteran's United, and Maryanne Jackson to anyone expressing interest in buying a home.
Thanks VU!
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I just am super grateful. I cant thank everyone enough. My first house. Its surreal!
Working with Veterans United is the best decision I made to buy my new home. Their team of professionals are some of the best people you could ever work with because buying a home is one of the most stress inducing events in most people's lives. The VU Team had open communication and offered multiple ways to contact them - I always heard back from someone in less than 12 hours for my inquiries. Their patience, kindness and compassion showed that there are actual humans behind the process and not just folks trying to get a sale or get your money. They want not only your business but also your satisfaction because they didn't want to add to the pain of the home buying process. As a Service Member, having loan officers that are familiar with the VA home loan is always a plus as not all companies are comfortable navigating that procedure.The myVU site was an amazing portal that gathered all your information and walked you through step by step of where you were in the process and what needed to be completed. If you had a question that initially was not on that list, the team would review your inquiry and make it a "to-do" with details - a truly great experience. It also had all the contact information for your loan team in one place, so there was no need to dig through multiple emails to try and find a contact. Any time you got a new "to-do", it was followed up with an email so you didn't have to log in daily just to see where you were (unless you wanted to because seeing all how close I was to buying the home was energizing to me :) ). The Concierge recommendations were tailored for your specific home and reflected what was actually in your area - it was a great service that elevated the home loan experience.I can't stress how easy this was. Even after our first home had an issue that required us to back out of the contract, all the information was updated and reflected on our new home with no break in service. myVU updated the address and the conversations continued as if we were in the new house all along - super painless!I will definitely be sharing my experience and referring other Service Members to utilize Veterans United for their home loan.
Definitely will recommend Veterans United to my fellow Vets. Thank you for all you do!
Great work VU.
VU knows their business exceptionally well, and has the VA process down to a science. I can't say enough good things about their staff as well.
