The process should be reversed, it would make it so stressful, all the veterans I talked to did say that the process is stressful but I thought I could handle it.
To much duplicate paperwork.
Response from Veterans United
I’m really sorry to hear that the process ended up being so stressful for you, Marc. We know that buying a home should be an exciting time, not one filled with stress and frustration. It sounds like the amount of paperwork and duplication made things even tougher, which isn’t the experience we aim to provide.
I understand that dealing with so much paperwork can be overwhelming, especially when you’ve heard from other veterans how challenging the process can be. Our goal is to make things as smooth as possible, and it’s clear we missed the mark here. We’re constantly looking for ways to improve, and your feedback will definitely help us in that effort.
If you’d like to talk more about what happened or share any additional thoughts, my team is here to listen. Please reach out to directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us whenever it’s convenient for you.
I cannot speak highly enough of the Veterans United loan team. From our initial consultation to the final closing, their expertise, professionalism, and dedication were unparalleled. They went above and beyond to ensure that every step of the process was smooth and stress-free. The team’s deep understanding of VA loans and their commitment to veterans' needs made a significant difference. They provided clear guidance, prompt responses, and exceptional support throughout. Thanks to their efforts, I felt supported and confident every step of the way. If you're a veteran seeking a seamless loan experience, look no further than Veterans United. They are truly the best in the business.
Thanks guys for making the home buying process easy and for being so knowledgeable every step of the way!
You were incredibly personal, kind, and people-oriented. You made the process so much easier than I thought it would be.
Everyone made this buying process extremely easy! This was our 1st home purchase and yall made ot so stress free thank you so much for everything! Absolutely amazing experience.
Great realtor
I have already recommended Veteran's United to several veteran friends. This is the fourth house I have bough in my life and it was the smoothest process out of any of them!
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All I can say is that I love you guys !
Throughout my time with United veterans my experience was professional time conscientious with ultimate care for customer satisfaction I have no complaints I had a great team they did a great job the answer to all my questions courteously and proficiently every time I ask thank you for all your effort in work
Intelligent, concise, to the point had everything in order, willing to communicate, PLAIN AND SIMPLE....VERY UNDERSTANDING, THANK YOU!
