As stated in my previous comments, if it were not for the low interest rate I would not have chosen VU. The process was infinitely more complicated than a traditional loan. Promises were made by my loan team that were not followed through with by closing. I was constantly given poor or conflicting information. There didn't seem to be anyone who actually knew anything about the military or how military processes work. When I mentioned to my lawyer that I was going to get a VU loan he cautioned me against it. I should have listened. At the end of the day they DID get me my mortgage (at the 11th hour) but I know this process could have been handled with a higher level of professionalism.
Response from Veterans United
We appreciate your comments John. We're happy you are now in your new home, but do apologize for any issues you had during the approval process. VA backed loans do require a bit more documentation than a conventional loan, but the reward is typically worth the extra steps for most Veterans. Our Client Advocate team is available to discuss any concerns or issues you had with your home purchase.
Veterans United Home Loans offers the most organized, concise and beneficial opportunities available specifically for veterans young and old. My Team of experts represented this company better than any team I've dealt with during my four times home buying experiences. Tyler Slater, my Loan Specialist was so perfect for what I needed, educated me to the process, conveyed with clarity our plan of action, articulated exactly what he needed from and when. His plan, delivery and confidence were so solid that I immediately got happy and smiled throughout the purchase. Tyler suggested my Real Estate Agent, Hanna Jones, the most brilliant, tenacious Real Estate Agent I've ever known. She is my fourth agent and the only one that made the process a real pleasure. I enjoyed every interaction with my team. They will be my recommendations for every Veteran I meet. Tyler and Hanna are just that good! Their synergy will help any Veteran who is willing to listen, follow, believe and achieve. My Team is "2nd To None"!!! May God bless them and all that they love. I nominate them as the "Veterans United Training Team for all others. They are the epitome of what all teams should be. Thank you Tyler, Hanna and Veterans United for making my dream house my living reality. I am enjoying my house that seemed so out of reach. My Team knew my home was attainable after day 3 and made me a hard working believer to get it Done!!!
Jessica Messing I believe to be the very best at the job she does and the service she has provided to the Veterans. I will definitely tell every one I come in contact to give her a call in the future!! This was by far the most fun I have ever had buying a house and the next one I buy she will be my go to. Amazing person and amazing experience!!!!
Coming into the process I had only heard horror stories about the VA loan, but Jerry and his team made this process so seamless. They made it quick, easy and were very informative through the entire process. In addition, Veterans United's website provided a wealth of information on anything and everything you could have a questions about through your home buying process. I would highly recommend Veterans United Home Loans to anyone veteran interested in purchasing a home!
Buying a home can be a daunting experience, but with Veterans United, that task becomes so much less intimidating. From my experience, you simply can’t go wrong with them. My VU loan team made the process fast, pleasant and extremely easy. Thanks again!
As my wife said, our loan specialist Hayden is a rock star. He was on top of everything. Fantastic communication and had an answer for all our questions. He had us do most of the work up front so when we received out prequalification letter he was very sure we would have no problems getting through underwriting. Thanks for everything.
If/when i am able to find a job to transfer to down south i will be using this company again they help keep things on track and let me know when i had items for viewing since i don't live on the computer or internet like so many people do these days.
What a great experience to have Vets United on our team. All of our questions about VA loans were answered quickly and in easy to understand terms. We really felt like they were working for us every step of the way.
Love VU! Nothing but great experiences with y’all!
The home buying process with Veterans United was amazing. It was a stress-free process and I would highly recommend them as a lender. Our experience with our loan specialist Jessica was outstanding. She was amazing to work with and I would recommend her to anyone that would listen. We had a deadline we wanted to make and she was on point throughout the entire process to ensure we met the deadline. She was courteous, friendly, professional and always kept us informed on what was happening throughout the entire process. She was great, I cannot say this enough times!!!!!
The entire team was amazing, professional, down-to-earth, approachable, and very open about the home buying experience. As a first-time home buyer, I was scared and very skeptical about home loan companies, but after reading reviews about VU I decided to give them a chance and it was the best decision ever. Mitch, Jessica, and the entire team made the whole home buying experience so much easier to follow. They worked fast, efficient, without compromising customer service and often working after-hours to provide guidance and counseling. As a veteran, those are qualities I appreciate on a team. I much appreciated the thoughtful gifts Mitch and Veterans United sent; I was not expecting such awesome appreciation gifts. I really thank Veterans United, especially Jessica and Mitch for working with me and offer guidance at every step of the home buying process. I will highly recommend Veterans United and I will give them my business again.
United Veterans Home Loans has been the best thing that I have crossed Paths with in 25 years.They helped me get my first loan with a smooth and professional transaction.Then a year later they refinanced my loan with an unbelievable low cost refi.These guys are the best and I recommend with a 10+ rating.Please check them out.Eric B
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I had an overall very positive experience with Veterans United. Their professionalism and commitment to keep me engaged and informed was a trait that grew my confidence in their ability to help me and move to my closing date.
Veterans United was extremely helpful from the very beginning and throughout the entire loan process! Every person I spoke on Ashley's team was knowledgeable, patient and very easy to work with. They made this the most positive, stress-free process ever! And for that, I am very thankful.
I am blown away by the professionalism, courtesy and competency of our loan team. Our previous experiences with Veterans United have been acceptable, but none come close to the purchase of our new home this year. We were THRILLED with the efficiency and care our team had for our unique situation. Thank you VU!
Veterans United was a very pleasant company to work with. Notifications for attention to account for the home buying experience was on point. We were both very comfortable with Veterans United handling our home buying process.
