Service was top-notch. This was my first house purchase and I have to say, Veterans United made it a lot stressful than it could’ve been. My loan team and concierge (Tim, Jill & Beth) were all professional and answered all my questions. Honestly I have nothing negative to say about my team. I will definitely be using Veterans United again for my future purchases. You guys rock!
Veterans United was great to work with! We started with Morgan who helped us get our credit where it needed to be and then Zach took over as our loan officer. He and his team worked with us through the entire process to buy our house. Zach even called to congratulate us a few minutes after we finalized the closing. We highly recommend Veterans United!
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I would recommend Veterans United to any veteran looking for a home loan. I have had 2 loans and 2 refinance loans through Veterans United and the rates have been awesome and the process is seamless. My last loan was in September of 2019 at 3.35% and I just refinanced that loan and reduced my rate to 2.85%, essentially saving $50,000 for $1,200 in costs. I wouldn't go anywhere else!
Highly recommend.
Veterans United is the best! Would use them again in a minute if I ever decided to have a crazy notion to move again! Staying put for awhile!
I think a bank loan would have been faster. No reflection on Veterans United, we did apply for a VA loan originally and switch to a FHA loan which was some cause for delay. So the delay was probably our fault.
Overall a very easy experience, both Jenifer and Kate were lovely. Some paperwork was confusing. Again was never specifically told about the origination fee. It seemed to be hidden in the rest of the fees. But overall we got low interest rates and the process was easy to follow
Once again, we thank you Kedric and Dena for helping us make the purchase of our dream home come true.
My husband and I were very disappointed in the service of this organization. We had to move out our deliver date of house hold goods because they were not on top of ordering the appraisal and getting it done even though I had paid for it weeks in advance. We didn’t know if were we approved or going to close on time until a day before the closing date.Over all very disappointed in this organization.
Response from Veterans United
Hello Lori, we appreciate your feedback on this matter. We invite you to connect with us further. Discussing the details around your final closing dates is part of our commitment to deliver outstanding service. While we do not directly control the majority of these dates due to third party companies, we do appreciate your calling attention to this aspect and we value your feedback.
Everyone at Veterans United did a job well done from Justin James Lori and everyone at the Stewart Title Co. Judi & Carol
Every body made me feel like part of the family
