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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

431,269

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 431,269 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend

Veterans United has been great to work with. Their outstanding customer support and always being available have helped so much throughout this process. If you are a veteran and considering a home loan, Sarah and her team are the "Special Forces" of home loans. The Best of the best!

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
Would Recommend

Their patience and extreme professionalism is highly commendable!

headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

4.5 out of 5 Stars
Would Recommend

I have no further feedback other than thank you for helping me out!

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

The team is amazing

headshot image of Steve Gustafson

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend

Jerry and Sara were remarkable and so easy to work with and so helpful. They made the process wonderful. Thank you both so much!

headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend
headshot image of Matt Leitnaker

Loan Officer: Matt Leitnaker

NMLS# 2354229

5 out of 5 Stars
Would Recommend

The whole process was straightforward and simple from the initial phone call to closing. I stated my goals and my loan team made sure it happened. We had a few minor hiccups along the way that were no fault of VU or myself but we got all of them quickly remedied. I can't wait to be completely debut free outside of a mortgage and a vehicle payment for the first time since my divorce a decade ago. It's a huge weight off my shoulders and I can finally go back to living a life that doesn't require me to check my bank account a dozen times a day!

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend
headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Thanks to Kenny and his team they were great inreasuring us that if we needed anything or had any questions they were there to take a way the worries a smooth transition transition all the way and was able to close on time great turnaround from start to finish what a relief to know that they had our back thanks for everything wife still crying Happy Tears 😂

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend

I love my team ❤️❤️❤️

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
Would Recommend

Thank you Veterans United, and thank you Dustin. It’s been smooth sailing with no worries. Will definitely be my top recommendation!

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
Would Recommend
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
Would Recommend
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend

Y’all’s team was just top notch when I googled Va home loans I didn’t think there was a shot in the dark I’d get it I had credit scores below a 600 fresh out of prison gaps in work history and this team pushed pulled fought and clawed jumped through 100 hoops for me and got me into this house. They were absolutely amazing answering questions after hours on the weekends I’m still amazed I was able to get it but it’s due to the hard work this team did Thankyou guys

headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars
Would Recommend
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

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5 out of 5 Stars
Would Recommend
headshot image of Colin Vaughan

Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars
Would Recommend

The entire process was amazing!!!

headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

After all the challenges of Home buying I realize that the expert guidance of EVERYONE associated with Veterans united was the driving force that made the purchase happen
Thank each of you for much needed support

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

No further comments.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

2.5 out of 5 Stars

I will not be using VU to refinance my loan in 6 months. Your under writing and the qualifying process was incredibly horrible...

Response from Veterans United

Hi Edward,

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with our underwriting and qualifying process was so frustrating. Refinancing or purchasing a home should be a smooth, transparent journey, and it sounds like we fell far short of that in your case.

Our goal is to make every step of the process clear and supportive, and it’s disappointing to hear that we missed the mark. Your experience shows us that there are areas where we need to improve, particularly in our underwriting process, to ensure a better experience for our clients.

If you're open to it, my team would appreciate the chance to understand more about what went wrong. We're committed to learning from this and enhancing our processes to provide a better experience for future clients. Your feedback is important to us as we work on making meaningful improvements. Please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to reach out whenever it’s convenient for you.

4 out of 5 Stars
Would Recommend
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend

Aaron Laxson is an outstanding loan officer, I highly recommend him for anything mortgage related. Thank you Aaron along with the rest of your team!

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

More Reviews

See all 431,269 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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