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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,360

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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5 out of 5 Stars
Would Recommend
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend

I appreciate all the work done by my team. They alleviated a lot of my concerns and made the process of buying a home less daunting. I would definitely recommend to my veteran friends and family.

headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

Lauren Bost, Charlie Marshman, Kayla Humphrey, Robin Watkins, and LJ Hunt have all been nothing short of amazing throughout this entire process making this experience as smooth as possible. From the beginning this team has been very responsive, informative, and ensure our needs were not only met but exceeded our expectations. It was a pleasure working with this team I wouldn't have wanted to do this with anyone else. Thank you!

headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

5 out of 5 Stars
Would Recommend

I was very pleased with the ease of this whole issue. I personally loved being able to upload everything. They reached out to me if I needed to add or update anything and it was processed quickly.I actually did just recommend you to a friend who is considering refi.Thanks

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend
headshot image of Ryan Ponder

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

1 out of 5 Stars

I took screen shots of literally everything, websites, home inspector website and Facebook profile, text convos, and call history, so please feel free to reach out and I can send those to you if you need. Like I recommended to the veterans united customer advocate, I recommend conducting an internal investigation to ensure this situation wont happen to others in the future. $28000 due to negligence is a big mistake.

Response from Veterans United

Thank you for reaching out again and for offering to share the documentation you’ve gathered, Matthew.

I’m truly sorry to hear about the challenges you’ve faced and the financial impact this has had on you. $28,000 due to negligence is indeed a significant and unacceptable mistake, and I completely understand your frustration.

I appreciate your recommendation for an internal investigation, and I want you to know that your feedback is being taken very seriously. To make sure we address every aspect of your experience and prevent this from happening to others, we’d like to review the documentation you mentioned. If you’re willing, please send those screenshots and any other details to me at ClientAdvocate@vu.com or give us a call at 1-800-212-5200.

We’re committed to learning from this situation and making any necessary changes to better serve veterans in the future. Thank you again for your candid feedback and for the opportunity to influence a positive change.

5 out of 5 Stars
Would Recommend

This has been a wonderful experience our team has been there with us every step of the way and I would not have had it any other way. All questions and concerns were answered in a timely manner, and they were available to us through all communication aspects.

headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

Amazing coordination between all team members. They really made the process into a smooth one. 10/10 would recommend

headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Would Recommend

I had the pleasure of working with Aaron Thomasson again on our recent home purchase, and I can't recommend him highly enough. From start to finish, his professionalism and expertise were evident. He took the time to thoroughly explain every step of the loan process, making what could have been a stressful experience much smoother.Aaron Thomasson was incredibly responsive, always available to answer questions and provide updates. His attention to detail ensured that we were well-prepared and informed throughout the entire process. He also offered valuable insights and advice that helped us secure a great loan with favorable terms.Overall, Aaron Thomasson went above and beyond to ensure our home-buying experience was as seamless as possible. If you’re looking for a knowledgeable, dedicated, and friendly loan officer, look no further. Highly recommended!---Feel free to adjust any details to better fit your experience!

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars
Would Recommend

Veterans United has been amazing to work with and that’s because they have an awesome team dedicated to looking out for you and your best interests. They work fast and always surprise me with more good news. Bless all of you and your families for all that you do for us. Nothing but love from me and my family.

headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
Would Recommend

Veterans United will be there for you throughout the process of buying your house and keep you informed when there is something needed to be done so your home buying experience will run smoothly.

headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
Would Recommend

This is my second home purchase, and I will always choose Veterans United for my home-buying experience. The staff is always courteous and helpful. As usual, I will always recommend Veterans United to friends and family.

headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

4.5 out of 5 Stars
Would Recommend

I'd give it a ten overall if it hadn't aged me so bad during the process (grin). Very good process, excellent follow-up. Minor bumps made smooth by the team whenever they occurred and overall a great experience.Definitely would recommend to a friend.

headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

Appraisal took far too long, next time maybe don’t use the same guy so that doesn’t happen. Customer service with Taylor and Shelbi was great!

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

Good ppl I just wish there was a way to keep hackers out 100% of the time. Since everything is done online and all signatures are eSignal, I wish it was 100% secure....only in a perfect world.

headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

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5 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars
Would Recommend

This is my 3rd (and hopefully my last) home w/VU. You habe an excellent organization and you should be proud as to how quickly and efficiently you do the voodoo that you do so WELL!!!

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

4 out of 5 Stars
Would Recommend

Very pleasant experience working with the VU team. Things went very smoothly and they even impressed our local realtors.

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

This is my second time working with Jen and she has been just wonderful. Jen has gone above and beyond to help me with my first time purchase and my refinance. Jen found me the lower interest rate and was such a gift with educating me on the entire process. Jen and her team have made both my experiences so seamless. They answered all my questions and always pointed me in the right direction for the things that I had to do to make the loans happen. I 100% recommend Veterans United and Jen for any and all loan needs - you can't go wrong!

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

4.5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Great service and veteran focused! Will definitely recommend to our friends if they decide to get in the market.

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

More Reviews

See all 424,360 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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