This is the 2nd time we bank with Veterans United and we wouldn't go through anybody else for our mortgage. They are the best! Zach Debord and his team, especially Kyle Kroll are excellent, professional, attentive, know the business, care for their customer amongst other positive qualities that makes this team the best!Thanks!
PLEASE just be ready for anything once you get to underwriting The Underwriting process is very unpredictable (and sometimes, painful) I will say some questions the underwriter asked were very questionable. For instance, because my fiancee helped me with closing costs, I was actually asked by the Underwriter "Will your fiancee will be living with you?" and "How old is she?". Common sense would say if she will eventually become my SPOUSE, then that's a no-brainer. I am still trying to figure out the relevance of that question. Also, the question of "why are you moving to X state?" The former was very frustrating because a question came up after the fact asking about a credit card account asking for a statement for it (which dated March). I personally think that was a more relevant inquiry than whether or not MY FUTURE WIFE will be living in the house with me. Also, when a buyer has to provide a cashier's check from the bank to pay for closing and considering variations in how banks operate online (in the case of paying via wire transfer), waiting until 5:45 pm to provide a final closing cost is extremely counterproductive to a timely closing process. Had it not been for an understanding of Bank of America's quirks with wire transfer on the part of the lawyer, the closing may not have taken place on the day it did (mind that I had to drive 8 hours and take off from both work and school to close that day). Either way, I have learned a great deal about the homebuying process.
Mike Dianics and Erin jensen are excellent, professional and personable people to work with. They were very knowledgeable and willing to help and share their knowledge, ensuring we understood every step that was happened throughout the process. We are so pleased with their work and recommend them and VA United to anyone looking for someone will help them through the entire process! Outstanding!
The entire Veterans United team was professional, helpful and encouraged us through out the process. The journey is not simple but the team had answers to all our questions.
Veterans United is by far, an exceptional team of professionals that know the industry, understand the market and clients' needs to put together a reliable and dependable team of professionals from the application process all the way to the closing.
I’m glad I chose Veterans United because I got what I wanted.😊😊😊
Too many mistakes. Issues with switching personnel, eligibility for a VA loan, inconsistent quotes. We had to delay closing several times and kept getting asked questions that could be answered if the paperwork we submitted was looked at. Patrick and Jimmie were very polite and always responsive, but at the end of the day, we also needed accurate. The day before closing is not a good time to ask for documents after saying we are good to go all week .
Response from Veterans United
Nicole, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
Veterans United was a pleasure to work with! They made the process so simple and were true professionals! I would recommend them to anyone.
Fast, easy, and simple. Lots of homework on your own that you have to do. But when you are ready to move forward, Veterans United streamlined almost everything.
This is our 2nd time using Veterans United and it was amazing to reconnect again with Aimee Hall an her team they are amazing, knowledgable and extremely effective.
Thanks again for all ur support and for all the help making our dream home happen!!
Veterans United has been great to work with! I will definitely pass the word on and work with Veterans United again!
I appreciate everyone whose name I do or do not know who helped to make this happen.
Although I was very pleased with my loan specialist I was frustrated once the loan went to underwriting. We had provided all the information requested in a timely manner but they continued to ask for more and more information and the loan was delayed because of their requests from our home owner's insurance company. The underwriters seemed to have some requirements that were way beyond necessary for a loan that was well below the appraisal value of our house. I understand that some of this is because it was a VA Loan but it was still frustrating when we had met all the conditions. If I were to recommend Veteran's United to others I would brag on the specialist but warn others to expect delays with underwriting.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Gregory, we value your patience and commitment in sticking with your loan specialist. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
They handled our loan process very efficiently. They made it simple, and they always were always available to answer questions.
Veterans United is a great resource for many of us who are serving or have served. All team members will support you and give you the best advice to decide on a house.
Working with Veterans United is simple, hassle-free and they understand the VA Home Loan process. They work with you throughout the home buying process and can ease some of the stress related to making your purchase. They offer online tutorials that help you understand what to expect and the Loan Officer remains in close contact with you to make sure everything goes smoothly.
