Loan officer was not very helpful, assumed I knew how it all worked and didn't really explain a lot of the process as a first time homebuyer. Also didn't explain where my money was going as far as closing costs. Gave me an initial estimate for closing costs, and explained that Veterans United estimates at the highest prices, so I should expect a lot of the closing costs to be lower at the final agreement. Got a notice for my final closing costs on my closing date, which showed I was getting over 300 dollars back. Then first title called me and said I owe 1200 dollars to them in closing and I can wire transfer the money. I called my loan officer and we corresponded several times to figure out why I have paperwork saying one thing, and first title saying another. And trying to get an explanation on these numbers. My loan officer wasn't able to clearly explain to me why the closing costs were actually HIGHER than the ORIGINAL draft numbers and why they sent me paperwork saying 2 different things. On top of it, I was completely blindsided by it. I asked several times the 2 weeks prior to my closing date about my paperwork, then didn't receive a single thing until the day of my closing about an hour before my final walkthrough of my home. Overall a terrible experience and I'll never use veterans United again. I felt like I got robbed.
Response from Veterans United
Christopher, thank you for letting us know more about your experience. We understand that preparing you for settlement is part of our commitment to excellent service. Our Client Advocate team will be researching these details and will work diligently to explore ways to prevent a similar experience for our future customers. In the meantime, we will remain available to continue the conversation and ensure that each of your concerns can be addressed.
This is a wonderful exellent organization in helpeing veterans like me. Keep up the good work!!!!!
I can’t thank the team enough they pulled everything together for me and I couldn’t be happier
Nick and his team are absolute professionals, and they are the ones you want in your corner. We were first time home buyers, and they made the process so painless and easy for us. We knew what to do and when to do it. They were patient, thoughtful, and honest. Nick was never in a rush to get me off the phone. He answered every question I threw at him. He sent me to read the customer reviews about him, the good and the bad. He was completely transparent and up front. I got pre-approval letters from two other companies. Picking Veterans United was the best decision I could have made.
If you have a chance to take advantage of a VA loan, I'd highly recommend it. If people told me 2 years ago that I would be a homeowner now, I wouldn't have believed them, but Veterans united lets you know right away if you might be pre approved or require additional help to get you into that pre approval bracket. They will even work with you to get you to the pre approval level and beyond.
Fast , Quick , Friendly...keep there website updated very good.
We appreciate all you did for us, and all you continue to do for veterans.Thank you.
If you are looking for a great mortgage company, Veterans United is the perfect place for you! Never have I worked with a company who has such pleasurable, professional, knowledgeable people working for them. I personally worked with Sam Yoo and his team and I don't know that I could have got through the home buying experience without them! There is not enough time in the day for me tell you what a great thing they have going! So thank you Veterans United and Sam and team for EVERYTHING you have done for our family!!
Great service. Great response time.
Helped me with all questions, and guided me towards the finish line
Not happy will pay off loan as fast as possible
Response from Veterans United
We appreciate hearing from you, Loretta. Our Client Advocate team is available to discuss your experience, and seek new ways to improve our service. Based on your overall rating, please let us know if anything could have been handled better for you.
Use Veterans United; they are on your side and make it happen.
I have never had a problem with Veterans United, the are extremely easy to work with and take you thru the process step by step
Brad Cone is amazing, this is our 2nd time financing using Veterans United Home Loans with Brad as our loan officer. Thanks for your dedication and quick responses to our questions.
Everyone was great to work with, especially during some of the frustrating times. My only suggestion would be to make a way on the website to upload or send a document that isn’t on the to do list.
Veterans Untied made the home buying process easy and painless. Great communication and a team that makes sure you never feel out of the loop. Great home buying experience. Thank you!
