I would give Veterans United an A+++! I would recommend every veteran who want an experience, honesty and caring home loan specialist! I truly felt that they treated my request as if it was their own!!
Management at VU should look strongly into what transpired here. This could be used as a training event so others don't have to deal with what I did. VU handled the routine things very well....but when we hit a snag....it was all on me to fix it. I expected more. I expected VU to have a strong relationship with the VA, and to help when needed. I found just another lender, I could definitely have gotten at least this level of service from anyone.
Response from Veterans United
Kim, thank you for taking the time to share your voice and provide this feedback. Having spoken with you directly, we realize the uniqueness of the situation and appreciate your willingness to speak to the Department of Veteran Affairs directly. We will use your feedback to promote a positive customer experience for similar situations down the road.
I have already given Brad's business card out. 2 years prior to working with Veterans United I tried purchasing a home and it was just so confusing for myself and the mortgage company I was working with. Veterans United made everything so easy that I'm still in shock I'm a homeowner.
Do your homework before you call because they dont like to answer questions and they have "preferred realtors" that play their game.
Response from Veterans United
Hello Robert, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.
I will ensure all of my veteran friends how well this process has been to be a first time home buyer and really feel like you have people working in your corner.
The whole process was pretty simple. Staff works hard to look out for the Vets best interests. Definitely recommend to fellow vets and service members.
Veterans United made our Dreams come true!! Thanks for making first time home buying a breeze!
This was my first time using my VA Home Loan benefit. Veterans United made the entire process, from start to finish, so easy. They set me up with what I feel is the BEST real estate agent, Judy. I could not have asked for a better team. And thanks to this team, we now have our dream house!! Thank you so much for everything!!!
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