Not a great experience. The VU team I had did not listen to any of my concerns at the beginning of the process and assured me none of my concerns would be an issue. As it turns out, 100% of my concerns ended up being an issue and my loan needed to be re-written at the last minute causing delays and unneeded stress. The team I had needs some better training, for example their clients are active military or Veterans. If you call an Active Duty Master Chief and tell him something is super important to sign, he pulls to the side of the road and immediately signs it and submits back to VU, and then it sits in a “pending review” status for 72+ hours is unsatisfactory. When you tell someone to send their latest TSP quarterly statement and that it can be downloaded from MyPay shows a level of incompetence.
Response from Veterans United
John, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. We thank you for choosing Veterans United and thank you for your service.
I will be using Veterans United for all my future home financing requirements.
I would definitely recommend VU. We had a great and easy home buying experience. I never felt like I didn't know what was going on or where we were in the process. The website is great and makes things easy.
Quick and easy way to get in the home of your dreams in a flash! Highly recommend!!!
I would recommend Veterans United and Ms. Alice Schneider to anyone. My wife and I are very great full of the service she and the company gave us.
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We love working with Veteran's United. We didn't know what to expect as first-time home buyers and we were assigned to a team of people that were amazing! Every question was answered right away. Every step was explained in detail. We couldn't be more pleased with our choice in lenders.
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Seamless home buying experience, VU Loan specialists work with you to obtain your dream home. Thank you, Veterans United!!
If you decide to work with Veterans United when buying a home, stay on top of things and ensure everyone involved is communicating. The homebuyers shouldn't be the ones working hard to buy a home, the company should make that process as easy as they can for their clients. Just be mindful and explore your options before choosing.
Response from Veterans United
Rudolph, Thank you for taking the time to share your valuable feedback. We appreciate the opportunity to research your experience further and learn more about the ways we might improve for the next customer. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
I am a Ph.D. rocket scientist, but the process of wading through the process of purchasing a home is daunting and difficult for me. Veterans United took me through the entire process without a hitch. They kept me informed and gave me good, timely advice. I highly recommend Veterans United to my fellow veterans!
Very fast service. Always got back to you when you had questions. Made it very easy.
Thank you again everything!!!
