It went great! Everything was super smooth. Matt kept us informed every step of the way. This is my fourth home and Veterans United has been the best we’ve worked with so far!
Steven and Taylor were so helpful and easy ti work with; night and day to my other past lender financing experiences. I would recommend without hesitation.
Refinance customer, 2026
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
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Kelly Tolster was fantastic. She walked me through the entire process. I would definitely recommend Veteran United to friends and family. I was preapproved by another Lender prior to calling Veteran United and I did not receive the attention that I received from Kelly. She was so kind and very professional.
As a first-time homebuyer, I was nervous about the process, but Veterans United and our realtor made everything feel smooth and stress-free, even with everything else going on. They stayed on top of every detail, communicated quickly, and made the entire experience much easier than we expected. We truly felt supported throughout the process, and it was a blessing to have Veterans United on our team.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
They were quick with response time, helped with everything possible, and handled every situation perfectly.The whole team was hands down great!
Had a great experence and they worked hard to keep everything on track to the best of their ability, I am so happy with my new home, thank you Veterans United.
Daren, Brendan, and team were wonderful people to work with. They're very professional, knowledgeable, responsive, and incredibly helpful every step of the way. They made everything smooth, stress-free, and easy to understand. Their communication and dedication truly went above and beyond, and I genuinely appreciate all the hard work they put in to make this experience successful. I highly recommend this team to anyone looking for excellent service and support!
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Absolutely fantastic team to work with, made the process beyond easy.
Fairly easy process. All members of the team that was assigned to me were readily available and answered all questions. I got the best rate from them.
Thank you so much for your determination to make my dream come true !
I was told that I would get $1,400 back from refinancing only got back $400 so I was misled and unhappy with my agent
Response from Veterans United
Hey Burney,
I’m really sorry to hear this experience left you feeling frustrated and unhappy. I can understand how disappointing it would be if the amount you expected back from your refinance didn’t match what you ultimately received.
Oftentimes with a refinance, borrowers may receive a separate escrow refund from their previous mortgage servicer in addition to the funds associated with the new loan. Even so, I understand how important it is for expectations and details to be communicated clearly throughout the process, and I’m sorry this experience left you feeling misled.
I’d be happy to look into this further and review your experience in more detail. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
From my experience purchasing a home can be a very stressful process, however, this team made the experience smooth, professional and reassuring from start to finish.
