The entire team was amazing. I help completely safe and in good hands during the entire process. Please give Shane a raise. He went above and beyond his duty to help me. He even gave me his personal cell phone number and told me I could call anytime. I have already started recommending your company to a fellow veteran
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
My team was fantastic made the home buying process seamless.
Too many optical n hoops to go through, made my closing date delayed, because I was buying a condo with an HOA!!
Response from Veterans United
Hi Glen,
Thank you for sharing your feedback. I'm sorry to hear the process felt more complicated than expected and that the additional requirements associated with purchasing a condo contributed to delays with your closing date. I understand how frustrating it can be when obstacles arise and impact your timeline.
I'd like the opportunity to learn more about your experience. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone on my team was very helpful and communicated frequently. Everytime there was a hiccup, they were fast to reach out.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
A lot of back and forth but mostly the VA's fault but everything turned out for the best I am satisfied
Diana was awful. She was rude, never let me finish a sentence, and was very condescending whenever we spoke. Not only was she rude with me, she was rude with my realtor, and the title company I used. Everyone had the same experience of condescending nature and an inability to respond in a reasonable timeframe.Courtney was very polite, but she had two vacations while I was trying to close which did in fact set me back and made it very inconvenient for when we actually closed. It put serious stress on my family making us push back 2 weeks. This cost us a good amount of money in figuring out moving costs and HOR while transient . Not only were the vacations not great, Diana and Courtney took overlapping vacations which DIRECTLY led to receiving our “cleared to close” after they got back, making our window for time not work for the given week and get pushed to the next.I do believe it’s important to add, I requested a NEW TEAM a week or two prior to closing and that request was ignored and answered with an extremely awkward phone call with Courtney that consisted of “we still want your business” - my business with veterans united was never at question; I’ve worked with VU many times before and had amazing experiences. This instance, was not one of them. I just wanted to replace Courtney and Diana (mostly Diana she was awful to work with).Multiple instances where I called to no-answer, sent texts asking for help or asking questions, and THE NEXT DAY I’d get a request to do my to-do’s because they completely ignored my messages and calls and voicemails. It made me feel like they were not involved with me or engaged. This team really let me down and I won’t be using Veteran’s United again. There were also times where I was told they wouldn’t reach back out unless a voicemail was left. That’s just bad business. It’s 2026, no one leaves voicemails anymore. If I am buying a house that is 6% interest and makes veteran’s united $25,000 A YEAR, I think I am owed a return call when I call you. If that’s not the case, you don’t deserve any business.
Response from Veterans United
Hi Samuel,
Thank you for taking the time to share your experience. As someone who has worked with Veterans United multiple times before, I'm especially sorry to hear that this experience left you feeling so disappointed. I can understand why you would be frustrated if you felt your questions, calls, texts, and concerns were not being addressed in a timely manner throughout such an important process.
I also understand your concerns regarding communication, responsiveness, and the impact that delays had on your closing timeline. Moving a closing date can create additional stress, uncertainty, and expenses for families, and I can appreciate why that would be upsetting. I also hear your frustration regarding your request for a different team and your feeling that the request was not handled in the way you expected.
I appreciate you recognizing that you've had positive experiences with Veterans United in the past. While I'm sorry this transaction did not reflect those experiences, your feedback is important and helps us better understand where we can improve. I'd like the opportunity to learn more about what happened and review your concerns in greater detail.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
Kendrick was on the ball, he is a hard charger and helps with the hard and simple fixes.
With Veterans United, you are at the right place. We recently acquired a home thanks to the great team there from out loan agent Kyle, and loan coordinator Deena. They guided us through every step of the way and made it easy. Let them help you out.
He handled everything so well during this transaction.
