Well, I did recommend you to my brother, Stefan Suliman, in Georgia. However, I hope he will have a better team. Lots of mistakes happened. My team nearly lost me as a customer with their inexperience and lack of organizational skills. You should have a checkpoint system in which you email your customers about what needs to be done.
My team is telling me we will take care of the pest control/termite inspection. You don't need to worry. Well, 10 days to closing, and they dump it into my lap; we need the home inspected for termites. Oh, guess what? They also needed the metal shed inspected. three days before closing. That is crap, and your interest rates are all over. My brother got 5.75%, no points, and I got 5.99 with points. really lets squeeze the veterans for what we can? I guess I will need to find someone in the media to give you some publicity.
Response from Veterans United
Hi Marcel,
First, I appreciate you trusting us enough to recommend your brother. That makes it even more disappointing to hear how frustrating your own experience was. I’m really sorry for the stress caused by the late requests and lack of organization, especially so close to closing. Being told something is handled and then having it come back to you at the last minute isn’t the kind of experience you should have.
You also deserved clearer communication throughout the process so there were no surprises. I hear your concern about the differences in rates as well, and I understand how that can feel confusing and unfair without the right context.
Your feedback is important, and I’d like the chance to take a closer look at what happened with your loan and experience. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this in more detail.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Clear, easy to understand, very detailed and organized process.
It was an interesting experience the experts delivered more than my expectations and will definitely recommend for everyone military personnel who wants to acquire a decent home.
Daren and his team were amazing. They answered all of my questions before I had a chance to ask them. The app made it very easy to apply and submit required documents. The experience as a whole was quick and easy.
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I’ve never bought a home before and Jeff and his team made it extremely easy, constant communication and answering every question I had.
Blake Thompson was on it and was always there every step of the way when he is needed.
James and his assistant went about and beyond they kept me up to date and gave me a lot of reassurance through out the process. For my first time this was a definitely an easy process thanks to them!
Mahalo
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
This team went above and beyond helping me navigate some tricky legal matters to put me in the perfect home. Thank you
Great service, communication and follow up conversation from beginning to end.
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I never thought it could, or would, happen. I'm so thankful for all of you! May God bless you all!
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Everybody was a huge help and i couldn’t be more grateful! Loved every step of the way and the process was simple.
