I love working with Jeremy and his team. I have gotten a loan and refinance with him and his team. Doing the refinance was such an easy process and stress free. You guys are amazing. Thank you for all you do!
The loan team was terrible …. Very hard to get ahold of them or get answers to the questions we had …. I told them during the times of 7am- 5:30pm est Monday through Thursday I’m working and can’t answer the phone and that I’m off Friday through Sunday … yet anytime they got back to me it was during the times I requested not to be called … and one time Mr Jay called me at work at like 9:30am and was very rude about an email that they claimed was sent to me but it actually was never sent …. The loan teams communication sucked … they were constantly waiting till the last minute to send us stuff that need to be done asap but took a few days to actually do …. Yes we got approved and bought the house but because of lack of communication on there end we almost missed out on the house we wanted …. The whole experience was supposed to be special considering it was our first time buying a home and it was not… it was a nightmare … the week of closing my whole loan teams was on vacation…and they sent us a house warming gift which we received the same day they told us they were pushing back the close date … and the worst part of it all was Mr Jay and his attitude… they pushed our closing date back because they had the wrong info from plaid and when I was called and told them the info was wrong … Mr Jay got an attitude so I hung up the phone ( I’m at work when this took place and I’m not going to argue with a grown man over the phone while I’m at work during the time frame I asked them not to call … then after I proved them wrong that they had bad info it was brushed off and they would even apologize for the rudeness
Response from Veterans United
Hey James,
I'm sorry to hear that your first homebuying experience was so frustrating. Purchasing a home should be an exciting milestone, and it's disappointing to hear that communication challenges, repeated requests for information, and delays left you feeling unsupported throughout the process.
I understand how frustrating it can be when you're asked to provide documents you believe have already been submitted or when it feels like important items are being addressed later than expected. Clear communication and coordination are critical during the homebuying process, and I'm sorry that your experience created additional stress during such an important time.
We want every borrower to feel informed, supported, and confident from start to finish. I appreciate you sharing your perspective and the areas where you feel we fell short.
Sincerely,
Claire S., Client Relations Manager
Jaimie and the team went above and beyond. They answered every question that we had and once we chose a home, they got us into it quickly. We are a couple of weeks past closing and they have checked in a few times. Our loan will likely be transferred to one of their partners, but I was told that they still monitor our rates and savings. I really appreciate that. We are grateful to have been paired with Jaimie.
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
Honest review?My team was beyond reproach. Every member went above and beyond. I was absolutely well informed at all times. Everyone on my team busted butt and allowed me the ability to close on my house in under 30 days.
My experience working with Veterans United was everything I could ask for as a first time home buyer. Our Loan Officer, Mark Manos, did everything in his power to help us every step of the way. He provided timely responses, knowledgeable answers to every question we had, and making sure my wife and I are set up for success after purchasing our first home together. I highly recommend anyone utilizing the VA loan to use Veterans United and specifically Mark Manos as your Loan Officer.
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This has been one of the most enjoyable experiences I ever had.....spending money! However, working with my realtor and the whole Veteran's team, I'm not only satisfied with the whole experience, but especially the fast turn-around time. It felt so good when they put the keys to my new home
Charles is the man.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Great team, great process. As a young guy buying my first home it was intimidating, but the team at VU took great care of me and made the whole process super easy from start to finish, from purchase to refinance these guys get it done.
Beth went above and beyond for us to get into our first home! Highly recommend
The whole process was made easier than I hoped for. Everyone involved was helpful, professional, and knowledgeable. I would definitely 10/10 recommend.
I've purchased 3 homes in my life; by far the easiest, transparent and expeditious process I've experienced; from start to finish.
Everyone was responsive and kept me informed. All forms were easy to access.
I felt no pressure or heartaches during the entire process. It was easy and smooth! 100% recommend!
Mason, Christie and Abbey were great to work with! I recommend them without hesitation!
