I had an easy going experience with VU. I have had everyone I worked with looking out for me since day 1. It was great to have such a wonderful and knowledgeable team working to help with one of the most important important purchases of my life. From getting calls on updates to letting me know steps and processes makes it’s just a little bit more stressful. Everyone has a part in this process and they all did it great.
Robert and his team have been amazing. He’s answered all my questions and kept superb rate tracking which made buying our home extremely smooth. The app is very nice completing task but could use adjustments with viewing documents. At least on my IPhone, the mobile view was weird and you can’t zoom in on the regular view. All in all great app!
It was a very thorough process, and everyone involved was very professional and patient.
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
We appreciate all the work Dorian, Sam and Chasity, as well as the entire team, did for us at VU!
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Is was a little difficult at times getting through to talk to somebody. But I know everybody was pretty busy with other projects too. Who is a little confusing for us being first time homebuyers like that but we got through it and they helped a lot on everything I do appreciate them and would recommend them to anybody.
Nick and the team were very helpful and quick to respond. Nick and heather were very good at communicating and guiding me through any questions and concerns, an outstanding team.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
⭐⭐⭐⭐⭐I honestly cannot say enough amazing things about Drew Tillman! My wife and I were going through a military PCS move, and with such a limited amount of time to get everything figured out, buying a home could have easily been one of the most stressful experiences we've faced. Thankfully, having Drew as our mortgage loan officer made the entire process so much easier than we ever could have imagined.From the very beginning, Drew was incredibly professional, knowledgeable, patient, and dedicated to helping us. He took the time to answer our questions, explain everything clearly, and make sure we understood each step of the process. We never felt like we were just another loan application. He genuinely made us feel like helping our family was a priority.What impressed us the most was how quickly everything came together, especially considering the tight timeline we were working with because of my military relocation. Having someone who understands the importance of getting things done efficiently while still making sure everything is handled correctly made an incredible difference.Buying a home is a huge milestone, especially for my wife and me as we begin this new chapter of our lives, and we couldn't be more grateful for the role Drew played in making it happen.If you're looking for a mortgage loan officer who is dependable, hardworking, communicates well, and genuinely cares about the people he's helping, I cannot recommend Drew Tillman enough!Thank you again, Drew, for everything you did for my wife and me. We truly appreciate all your hard work and dedication. You helped turn what could have been an overwhelming experience into an exciting and memorable one, and we couldn't have asked for anyone better to help us through it!
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VU tracked my progress throughout the process and kept me up to date on what was needed next.
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
I can't say enough great things about Clayton, he was knowledgeable and understanding with the million questions we had. He kept us calm and updated every step of the way even when the smallest thing moved forward in the process, quick to respond and never kept us waiting. He truly was a blessing during our home buying process and I will recommend him to everyone I ever know who's going to buy a home.
The process was simple and easy to understand, they walked me through the process and answered any questions I had.
I’m truly grateful to Matt for helping me finance my new home. His hard work and guidance made a big difference throughout the loan process. This home represents an important new chapter in my life, and I appreciate the part he played in making it possible. I highly recommend Matt to anyone looking for a loan officer who cares about the people he helps!
