The team was always there for me. They help me get all my utilities set up in a totally different way from where i had been.
Things went well, excellent communications with all the staff. Patients is key to get to the goal.
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
We closed on our home in Eufaula on time and with nothing out of pocket. We actually walked away with money back. There were bumps along the way, including a rate lock that wasn't placed when it should have been, but Veterans United owned the mistake and made it right with a lender credit that protected our rate. Lora Grenier was outstanding in the final week, working with the closer so every credit landed exactly where we asked. Mike Smith stayed with us through the tough conversations. My advice to fellow veterans: get every commitment in writing and stay engaged. This team will follow through when you do.
Veterans United provides a fantastic platform, but it’s professionals like Randy Groner who turn it into a world-class experience. Thank you for an incredible home-buying journey. I will continue to seek Randy's guidance for future needs.
Made it easy to upload documents. Communication was amazing
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Everything in this process was seamless and the members of the Veterans United team are top notch.
Excellent service. Everyone went out of there way to answer questions!!
Jared and his team made our home loan/buying process absolutely seamless from day one through close. I cannot sing their praises enough. I would give more than 10 stars if I could!
Matt was amazing from the get go. He made my experience as quick, easy and seamless as possible and I am grateful for all his support and he was very quick with everything which made the process easier. Everyone involved in the process was appreciate and said my loan officer (Matt) was great!
Gus and the team worked really hard for us. I really appreciate the extra effort on my case
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
This is my second time using VU for the home buying process. The whole team made the process seamless and easy
Very great experience every concern or question I had was answered promptly, made the buying experience less stressful for my first time buying a home
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Outstanding help and service
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Bennet was absolutely wonderful. Huge props to him for his professionalism and knowledge. He is someone I would recommend to anyone.
Kyle was extremely helpful, knowledgeable and available. He thought me a lot about the process and helped answer every question I had. He also went above and beyond and helped steer me financially by breaking down IRRL's, Interest rate buy down, and amortization calculators. Showed me all viable options and gave me the numbers so I could make the best informed decisions. 10/10 will be recommending him to my friends int he future.
