Very knowledgeable and friendly.
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
The website is informative and great for keeping the borrower up to date in the process. The team is accessible. The first person to contact me, Chris Rohr, stayed with me throughout the process. He provided a warm transfer for any of his team mates I came in contact with.
I am not pleased on this refinance went. Relatively smooth but information passed to me was not correct. Additionally, was not informed to stop auto pay so I am out money until a different company does their part. (up to 30 days). Initial loan was smooth but this refinance was not. Also was sent to the advocate (Ms Donna) which didn't help much as she called to discuss but was ready to get off the phone after introduction and didn't even ask my thoughts of the entire issue (took info from Company side).
Response from Veterans United
Hi Michael,
I’m really sorry to hear this refinance felt so different from your first experience with us. When you’re given information that doesn’t line up with what actually happens, especially around something as important as autopay, it can be frustrating and leave you feeling stuck while you wait for everything to sort out. I understand why this left you disappointed.
I also hear your concern about not feeling fully heard when you reached out for help. That’s not the experience I want you to walk away with, and I’d really appreciate my advocates having the chance to talk with you directly so we can review what happened from start to finish. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is available from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day. Thank you for taking the time to share your experience. I’m here if you’d like to talk more.
The team I worked with was phenomenal. I would absolutely recommend!
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
The process was extremely easy and I had expert help the whole way.
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Karol Hart, my loan officer, and Jonathon, my dedicated Home Buying Concierge, were outstanding representatives from Veterans United. Their guidance and professionalism made this my most rewarding loan experience.I also want to praise Amanda, Karol Hart's assistant, who acted as the loan processor on my file. She worked tirelessly to help me understand complex documents, providing clear, professional explanations and a personal touch that made me comfortable.I highly recommend Veterans United, especially Karol Hart (loan officer), Amanda (loan processor), and Jonathon (Home Buying Concierge), as their loan company and representatives to help experienced and new home buyers navigate the home-buying process.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Very Professional.
Absolutely amazing!! Thank you!
My wife and I have been grateful for the hard work that Veterans United has put in for our new home. We‘re first time homeowners and everyone from our Veterans United team was a great help and made the process easy. We even enjoyed the gift box they had put together for us to make us feel more at home. Thank you Veterans United for our new home
