The Veterans United staff were incredibly helpful, professional, knowledgeable, efficient and friendly!
A pleasure to work with, and I would work with them again. 👍👍👍
Appraisal process was a bit confusing and clunky but overall the process went well even over/through the holidays.
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
This is my second mortgage using Veterans United and it really couldn't have been any smoother. They have the pinnacle level of professionalism, process knowledge and get it done attitude; I can't imagine myself ever going anywhere else for my mortgage servicing needs. It should be noted, this level of service and dedication is not common in these times, therefore Veterans United truly stands out. Thank you for making our home ownership dream the very best it could be!
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Veterans United helped my husband and I secure our dream home! What is usually a very overwhelming process was surprisingly very simple and straightforward. I cannot believe that I had not reached out to Veterans United sooner. Thank you for helping make mine and my husband’s dream come true.
Only the delay at closing prevents me from giving a top score.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
It went well with the team being equipped to help me in any way they can.
Working with Veterans United was really easy. We did a cross country move and it was great not having to try to find a lender in another state.
You need to use a different Title company for refinance loans, they are not up to your normal standards.
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This has been the most beautiful New Year Mr Tyler Dunn and team helped me to become a 1st time Homeowner in less than 2 months I told him I knew nothing about buying a house they Assured me that they would take care of me and did I done everything they asked me to do and they made my Dream come through he explained who they were and was here to Help and did a Phenomenal Work in helping me things I didn’t understand Him and Lori explained so yes I will Recommend Veterans United to anyone Ian a witness Thank you Mr Dunn and Team
Ryan and his team were amazing!! I had an unusual retirement situation that they were able to handle and get my loan approved with very little issues! I have now signed off on my forever home thanks to Ryan and the VU team!! I have nothing but great things to say about my experience!!
This ranking isn't about anyone who helped me, this is about the companies app, issues that arose due to the company, and only company issues are what led to the rating
Response from Veterans United
Hi Glenn,
Thank you for taking the time to clarify that. I’m sorry for the frustration caused by issues with our app and company processes. I understand how problems on that side can impact the overall experience, even when the people you worked with did their best.
We take feedback like this seriously, and I’d appreciate the chance to learn more about what you ran into so we can share it with the right teams. If you’re open to connecting, our Client Advocate team would be glad to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Easy to work with and simple process.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
