Thank you all for ruining my life, you all sold me a lemon and told me tough luck. I went in on this not knowing anything, and was completely taken advantage of. After private inspection and following the VA home loan guidelines you all sold me a summer cabin and passed it off as a 4 season home. The interest rate was conveniently raised from 6.5 - 7.2 at the last minute. After 5 months of living here I have spent $3500 on heat, because the cabin doesn’t hold heat, and I have permanent cold damage to my toes from arriving the winter. I’ve have to get a new roof put in the home because the roof that passed all your inspections didn’t qualify for home owners insurance. It is cold inside as it is outside here, and you sold me this home for a soon to be foreclosure.
When I called about this, all of this, your company told me tough luck, there’s nothing we can do for you. The state of Maine told me they’d help but then forgot about me, there’s nothing department of veteran affairs home loan dept told me there’s nothing they can do for me, and pretty much that I’m an idiot.
If I could go back and give this house back and make things they way they were before I called you all I would, since that is impossible I want to congratulate you, for treating me like a number just like everyone else. A check in the box, whose entire life is soon to change because I am already behind on monthly payments because all my money went toward heat and surviving the winter.
When you inevitably take this house from me, I will be left homeless with awful credit. That moment will happen during your 9-5 job, when you get to go home I will be homeless.
Thank you for ruining my life.
The best part is when you sent me a congratulations gift. For context, before purchasing this lemon, I had to put down my cats due to a debilitating gum disease, both of them the same day. I had mentioned this to someone during this process. The gift you sent was a name plate with one of their names.
I hope that the universe works against everything you all do, so you won’t be able to destroy anymore lives like you did mine.Thanks for never listening to me, and rushing and pressuring me through this process, and congratulations for picking on the guys that are trying to just get by with what they’ve already gone through.
Response from Veterans United
Hi Justin,
Reading your review was heartbreaking. I’m so sorry for everything you’ve gone through — from losing your pets, to feeling misled about the home, to now facing financial hardship and physical health challenges. That’s an enormous burden to carry, and I hate that you're feeling like you were left to carry it alone.
You deserved to feel heard, supported, and fully informed throughout the homebuying process — not rushed or pressured. It’s incredibly upsetting to hear that you’re questioning the condition and livability of the home after closing, and I can see how all of this has made what should’ve been a fresh start feel like anything but.
Regarding the gift, I want you to know it came from a place of compassion. Our team remembered your story and hoped to honor something meaningful in your life. I’m so sorry it came across as insensitive — that was never our intention, and I hate that it caused more pain.
While our ability to intervene after closing is limited, especially with property condition issues, I still want to do whatever I can to support you. If you’d be open to it, I’d like one of my team members to talk through your concerns and walk you through any potential next steps — whether it’s getting in touch with the VA, your inspector, or other professionals who may be able to help.
You can reach my advocates directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, and if a conversation doesn’t feel right now, just know that we’re here when and if you’re ready.
I was hesitant to work with these folks but it worked out to be one of my better decisions.
I had to supply a lot of documentation, termite reports, financial records, on and on.
I must say that the way they were able to import data was very good and made the process that much better.
All you need is a computer, a printer with document scanning and access to your records and you can get this done. If you are on the fence,, I'd say go for it....you have nothing to lose.
Very easy online process. Didn't even need a realtor since it was new construction. We closed in 4 weeks from the time we found our house but Veterans United was ready in 2. Hopefully, I won't be buying another home anytime soon but if I do, I'll be using Veterans United again.
Holly is a true expert at what she does. She maintains professionalism and has excellent customer service skills. She is very good at what she does and you can tell she loves her job. I also appreciated her coming to closing.
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I would highly recommend Veterans United. The entire experience was positive and I have never worked with a more professional team.
The whole team was just awesome.
The worked together knowledge passed on to each other. Every single one was caring.
The whole team was extremely good with us. We had a pleasant experience with this entire process and we got a fantastic home!
As a first home buyer I was scared and really didn’t know what to do! But a big thanks goes out to the team because they helped me understand step by step and was patient with me while going through this process!! And now I’m a homer owner of a beautiful home!! Thank you!!
Julian, another outstanding individual. He was great if there was any changes he was in contact with me right away. Nothing ever caught me off guard with him either. He made sure that I understood what was expected of me. I can’t say enough good about this individual this was the easiest Loan I have ever gotten. With Ross Julian and your whole team I want you to know that this old man, thank you from the bottom of his heart. God bless you all.
I am amazed at how easy the process was. The team had everything covered. And, they covered everything flawlessly! The only real stress was signing on the dotted line. I highly recommend Veterans United!
Highly recommend Tim, his associates, and the company.
Yes there are three more members of BRIES ROCK SOLID TEAM that I want to thank and I'll start with
1) Morgan:
I'm still in awe, not fear because Bries team took the fear out and replaced it with happy calmness inspiration. Morgan was definitely at top speed at getting things done and derecting me with excellent communication skills on my to do do list. She always informed me, of what was taking place and always answered emails in a click of a key. Morgan needs to be awarded of her hard work and kind professionalism. Morgan has a well minded work ethic with knowledge that is amazing.
Morgan thank you again YOUR THE BEST
Thank you
John Wilcox.2) Mr. NATE
Just when I got short with NATE, I came to my senses, and realized NATE is there to help me, so I let NATE talk and describe the offers that are available to me. I'm very grateful for NATE getting me into a home security system. NATE was kind and very helpful and described in detail of what takes place with home security. NATE your another member of BRIES ROCK SOLID TEAM.
Thanks again buddy for your help.
Thank you
John Wilcox.3) Mr. Jordan
Another awesome branch (get it BRANCH 🤣) of BRIES ROCK SOLID TEAM.
Jordan was very very helpful with me getting insurance. Again like the whole team I didn't have to do anything. All I had to do was give Jordan my information and he did all the research and came up with the best solution. Jordan like everyone is kind caring and professional he always answered all my questions and responded right away. Thank you again Jordan.
Thank you
John WilcoxI THANK YOU ALL AGAIN VERY MUCH for a great experience and may you as a WHOLE TEAM PROSPER and stay WELL.
I hope that Veterans United sees all your guys hard work and repays you all with wage increases. 😁👍👍👍👍👍👍👍👍👍👍
I can’t say enough about what a great job Katy, Brittney and Andrea did. The app and processes are well refined and makes communication so easy. They are were excellent!
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I would not recommend any other lending company I would work with Veterans United over any other company a million times over I appreciate everything about the whole team I worked with thank you Nolan Huot, Jim Lowry and everyone envolved.
The team i worked with was great. Julie Cute did a fantastic job keeping things on track.
From the first moment Matthew contacted me, he and his team were the model of optimism and efficiency! Each and every one of Matthew’s team were very professional and absolutely top notch in their field. Any time I had any question, big or small, Matthew was right there at my fingertips (within reason) with an answer. Matthew was always very positive yet would also tell me the facts of the situation. At no time in the entire process did I ever feel like I was left “dangling” or alone. I would highly recommend Matthew and his entire team to any fellow veteran who would be interested in buying a home!
I work a very different schedule than most individuals, but Mark and his team were very accommodating. All of my questions were answered to help make my first home buying experience a breeze. There is no other team I would have rather worked with.
Lance was absolutely phenomenal. We appreciated his transparency throughout the whole process. He went above and beyond to get my family into our forever home. If we had to do this all over again we wouldn’t change a thing.Our relator recommended by VU, Joe Dress, was amazing as well. He was able to fine tune our search and helped us find our forever home. He helped us navigate the negotiating process seamlessly. He was personable but professional. He was unbiased in every showing he did, he allowed us to look around and answered questions when we asked but never pushy.Our loan coordinator Brendan Lindsay was extraordinary. He pulled every string imaginable to get us the loan we needed to purchase our home. He went out of his way many times to obtain every document needed so that underwriting would approve our loan. He really did make buying a home look too easy.We will be forever grateful for our team at VU ❤️
