Keep up the good work and thank you very much!
RUN! Do not walk RUN AWAY from Veterans United. My experience is they did not follow VA home loan underwriting requirements (removed co-borrower's income from loan application after it was initially entered) until I was persistent in writing it be added back. I also attached the VA home loan underwriting requirements showing exactly where the co-borrower's income was to be listed & verified. I had also called & confirmed this was correct with the VA. Would this not reflect a higher debt to income ratio???!!! I was told the initial loan estimate that included the Universal Residential Loan Application needed to be electronically signed even with incorrect information or they could not order a home appraisal. This in return would delay our closing deadline. I was told it only matters in the final closing documents. One of the items was how the title was to be listed (Joint Tenancy with Right of Survivorship). They removed checking & savings accounts we listed on our application WITHOUT tell us even though they had verified those banking accounts. They determined, after us asking multiple times, if a power of attorney was needed. They determined we needed a POA 2 days prior to closing at 3:00 pm when FedEx overnight cut off is at 5:00 pm. Did I mention the POA needed 2 witnesses, to be notarized, & given to FedEx within a 2 hour window after receiving it? I had to demand the loan application prior to closing after our Loan Officer, Tyler, told me those documents came from the closing company! This was sent to me at 5:00 pm prior to the closing day. After being assured corrections WERE made in fact they were not at the closing table. Our closing was moved from a Friday to a Monday due to flooding in Memphis & FedEx delayed delivery. I sent multiple emails asking for loan application to be corrected & explained prior to signed a multitude of attestations saying yes all information is accurate & correct. After over 4 hours of no answer on Monday's closing date & asking for a Closing Supervisor's contact information our loan officer, Tyler, told us he didn't have that information. I called Veterans United's main line & was immediately connected with a Closing Supervisor, Brad, who said he would check into it & get back with me. I called 30 minutes later & was told they could not change any information (including financial amounts) after funds had been wired to the closing company. They were "locked out" of the application. We would need to request the wire be refunded & this would put us back into underwriting, our interest rate would no longer be locked in & we would be in breach of contract with our sales contact with the seller. This was told to me 30 minutes prior to the closing attorney's office closing for the day. I WILL NEVER USE VETERANS UNITED AGAIN! I will gladly use a different lender with a slightly higher interest rate who has knowledge, customer service & above all integrity.
The entire team was easy to work with. The videos couples with VU team made a stressful process smooth. Communication was great and outreach to ensure we had everything we needed was excellent. I would work with you all again anytime.
Veterans United has the best people serving those who serve or who have served. Phenomenal team.
Chris, Jordan, and Emily were fantastic to work with. They made things super easy for me and answered every question insanely quickly and made the process extremely smooth. I can’t thank them or recommend them enough!
Ready to see for yourself?
Experience first-hand why 353,681 homeowners give us a perfect score!
Veterans United makes home buying super easy. Me and my wife recently bought our first home and we were pretty nervous but they make it so easy and friendly. Would recommend them to anyone! Definitely the only Loan business I will ever use and continue to use.
Kyle Riggs and his entire team made the entire process of buying a home an enjoyable experience. Very professional team you have. I tip my hat to you all!!
The team did great and did so much to help me and my boys get into my family home. I greatly appreciate all of your hard work and patience. Will recommend to all of veteran brothers. Thank you bill musick.
Ready to see for yourself?
Experience first-hand why 353,681 homeowners give us a perfect score!
My team made it so easy for me to understand the process in buying my first home. They were more than happy and ready to answer any questions I had. They went above and beyond. The communication was fantastic.
Everyone did a great job! I couldn’t ask for a better team.
Veterans United was great to work with. My team helped make the process very smooth and helped me to locate an awesome real estate agent for my search.
