My initial experience with Veterans United was not a very pleasant one. I was given a chance to work with a different loan officer. That made all the difference. I refinanced and closed in record time and was very pleased with Morgunn and Emilie. Communication and trust are a must when working on getting a home loan or refinancing, I didn’t have either at first with my first loan officer. I probably wouldn’t use this company again just because of my Initial experience with them, unless I got to work with Morgunn and her team again.
I honestly can't describe just how positive our experience with Veterans United and their recommended Realtor has been. My wife and I are first time home-buyers and Wesley and Miranda made the entire process from beginning to end painless. I can't imagine a better, more buyer-friendly team to have helped us into our first home.
Again, great company.
Fellow vets, this company will make every step of your VA loan understandable. They give you the answers to your questions online, on the phone, via email and also on text message. Their level of professionalism and attentiveness is beyond outstanding. Lance and Ryan were our heroes in our home buying journey! We chose the best VA home loan folks and you should too!
I would use Veterans United again for my next home purchase! They are rockstars !
Veterans United is by far the top VA home buying service hands down. It's a one stop shop for the house of your dreams. Every service is offered under one roof making the home buying process quick and easy so you can focus on enjoy life.
2 of the 4 people that I dealt with on a regular basis had very poor response times, if they responded at all. It’s a stressful process and not being able to have questions answered in a reasonable time frame was frustrating.
Response from Veterans United
Bret, communication is the highest priority when working toward a home purchase, and we're sorry we did not provide the level of service we strive for. We're glad to know the rest of your team was able to rise to the occasion. Please do not hesitate to contact our Client Advocate if any concerns arise.
This is our second home with VU. they're always so easy to work with get things done quickly!
The rates are great but the process is stressful with loan officers that don’t communicate.
Response from Veterans United
Derrick, we're sorry for any stress caused on our part during your recent refinance. We know how important it is to be available for our Veterans during this time, and timely communication is something we consistently strive for. We appreciate your feedback and hope you enjoy the benefits of your refinance.
Veterans United is THE way to go if you're eligible for VA home loan benefits. My loan team was amazingly kind, informed, and quick to answer all of my questions, no matter how "silly". The home buying process was so easy with Veterans United. 10/10 would recommend!
Excellent team to work with highly recommended
Use VU. You will not regret it. Awesome to work with.
Take advantage of this VA Loan through Veterans United. They're quick, easy and made every step as smooth as possible. Communication is always the key and I had no problems contacting my loan team. Thank you Veterans United!!
Jerry and his team we're awesome to work with.
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All the members on my team were amazing thanks for all the hard work.
The TEAM at Veterans United did a GREAT JOB for my Family and I! We have NO complaints and we had NO setbacks! The process was smooth and we did everything that we was told to do. VU definitely make dreams come true!
