Despite disclosing a few issues up front and asking if they would become an issue last minute, I was assured that they wouldn’t be. My intent was to side step the mad scramble for documents in the final hour since I have a job and dropping everything to address these were not an option.
They tried the mad scramble anyway. My file sat on the underwriters dear for several days only to be kicked back for the very same issue I disclosed on day 1.
Everything got done, Will gets credit for that, but the underwriter is garbage at their job.
Response from Veterans United
Hello Edward, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the meaning behind certain documents is part of our commitment to deliver outstanding service.
The online portal made providing documents seamless and hassle free.
Very informative and Knowledgable. Kept me aware of what was going on at all times.
I developed a trust with the team that made the process a lot easier.Any questions or concerns I had were addressed immediately.Best overall Refinancing processI have ever been involved in.
This was possibly the most convenient way to get a home loan. I was able to complete the process within 30 days, fast and easily with my iPhone. Outstanding job and thank you to Matt and Emily for handling my loan process and making it even easier as well. 5 stars ⭐️
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Great experience- easy to use, provide documents, etc.
I will leave most of my comments for the end, but I have never experienced anything like the service your team provided. It was exceptional. I typically don’t bother with these things. Reviews are not my cup of tea. But your service and your team are worth it. A class act like this can’t go unnoticed.
My loan officer Andrew Moe was a joy to work with and absolutely knowledgeable about everything I needed t do he is an asset I could not have finished the process without.
It was a smooth and easy process
Terry made this process smooth and easy. He was ready to answer any questions I had and he was very responsive. I’m very pleased with how everything was handled and will be recommending him to all my friends and family when they are looking to buy a home.
Yes, I would definitely recommend Veteran’s United, as I am over all very pleased with their great service. Thank you.
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Very patient and very great at communicating
Everyone was very patient and helpful throughout the entire process.
very professional group of people who know their job and eager to help in any way they can
On several occasions, my messages and/or calls were not returned. Also, rather than contacting me directly to ask me questions, they were contacting my real estate agent and having her ask me, adding unnecessary steps to an already Long and arduous as process. Lastly , they had NO experience working with people like me, who work in the Film and television industry. If they had been honest about it in the very beginning, I would have gone with a different company who has the experience working with people in the film industry.
Response from Veterans United
David, we're sorry to hear you had communication issues with your loan team. Communication is of the utmost importance during a home purchase, and we appreciate this reminder to keep communication at the top of our priority list. We appreciate your patience as we worked to detail the unique pay that is part of the film industry. Our Client Advocate team is available should you want to discuss your concerns further.
We appreciate that UV helped us get into our new home but it was a highly frustrating experience at times. We understand that the mortgage process itself is inherently stressful, but we really felt that avoidable delays and miscommunications occurred, even more so than usual in the process
