Veterans United is absolutely the way to go when buying a home!
Thank you so much for making my 1st home buying experience easy
Get your home loan threw Veterans United you cannot go wrong with them could not have imagine going anywhere else
I definitely recommend using Veterans United. As a first time home buyer was very impressed with the communication and service I was provided that I didn't see in other lenders.
What a wonderful experience. Buying my first home and my team was so great to work with. I can't say enough positive about this experience. Thank you so much!
Clarify what fees are not covered by a VA loan so they have the chance to ask the seller to pick up those fees. 100% VA loan is a misrepresentation to the home buyer because everything is not covered and we weren't told that before we made the offer.
Response from Veterans United
Thank you for sharing this information, Raymond. We understand the confusion you have referenced around obtaining 100% financing as it intends to communicate the potential for a zero downpayment. We work diligently to help make this VA Loan clear, and easy to understand, and we apologize if we could have done a better job explaining the relationship between "settlement costs" and "a zero downpayment" loan. We appreciate this chance to hear from you and look at ways we can better explain this topic in the future.
I really would like to say my experience working with Veterans United Home Loans was fabulous but it was not. The process was frustrating with lots of drama. Although, both Tyson Brockmeier and Andrew Nelson are very polite and professional gentlemen, but when it came to communication with both; they seemed to be very confused by the Home Lending and Closing Process. I was frequently put in the position to re-verify documents, receipts and processes repeatedly after I provided all information repeatedly. And I was instructed to do things for the Title Company that was contradictory to the Title Company's Protocol. I had to educate them on the title companies procedures and protocols. I also, was told that they were able to obtain my paid VA Appraisal where I had to facilitate that process twice (2) on their behalf. There were numerous financial mistakes on Closing Documents that I requested to be corrected prior to Closing Date when I did the Documents Review. I was assured the issues would be corrected prior to closing date and it wasn't. And at Closing Date, they provided final closing documents only after I had already went to the Title Company to complete closing. Like I said, both Tyson and Andrew were polite but they lacked the experience which created a lot of anxiety and frustration. I provided all necessary documentations that was requested immediately. And I made sure I was in compliance of all requests, documentations and verifications immediately; and even facilitated other companies and organizations that was related to this process to provide documents and verification quickly and yet there were still issues.
Response from Veterans United
Hi Prosper, it is a privilege to receive such detailed feedback, and we want to apologize for the missed opportunities we had to deliver better customer service. Your comments are valuable, and a member of our Client Advocate will be researching further to ensure our teams have the opportunity to improve.
Excellent customer service training!!!
Had some hiccups but we made it to the end so everything worked itself out. Only thing I would recommend is maybe putting in for underwriting before the last possible day. Other than that everything went well.
Response from Veterans United
Hi Jake, we are happy to learn about the positive aspects of your experience, and we thank you for sharing this advice on the process. Enjoy your new home!
Veterans United Home Loans was easy to sork with, they will take the time and effort to explain everything from start to the end of the process
