We did so much research before deciding to start the process and while it was great to be informed we also learned about how horribly things can go. Needless to say I was very stressed but then we contacted Veterans United and they set us up with their credit specialist to help us get the right score to qualify. Once we reached our goal we started the preapproval and also got set up with a real state agent. The preapproval and underwriting was a breeze! They requested documents ahead of time so by the time we got to the final review all we had to do was wait.
I found Veterans United to be there for be at anytime and with the answer to my questions and to do what's in your best interest. As a senior citizen we are prey for the those who want only to enrich themselves. You can feel safe with Veterans United.
VUHL really worked with us for ab a year total. Now it took us maybe a little over 30days to close on a home. We contacted them the year before to be sure that we were perpared and it took us a while to find a home that could accommodate our family but not once did they shift us to the bottom of the line, change our representative,or floods us with robo calls. Even when hiccups happened they stuck in there with us Collin Ward is so genuine,polite,professional and informative the one time he didnt know something he found out within a day outside his business hours at that. He was the #1 reason we stayed with VUHL and them being familiar with VA benefits is why we choose them.
Response from Veterans United
Dustin, the hard work put in by everyone is so appreciated. Thank you for taking time out of your day to share these comments with our team. We are always striving to create a great experience, so feel free to share anything else you believe could help our customers in the future.
Jeff was amazing. He made me feel like I was not just a number or a applicant. He made me feel like a friend that had only my best interest in mind because he did. He never made promises he couldn't deliver and always kept me updated and truly made a friend. Jeff is truly the best at what he does. My journey started with Jeff when I called in panic because I only had three weeks to a month to refinance my new home that was almost done, he then found out that I had a couple credit bumps and then sent me to the lighthouse program to matthew lange which was also amazing help. Then after I completed and did what was asked of me I then was sent back to jeff and ryan to complete my loan and they did that and more. Jeff and Ryan are the best at what they do and I will never use anyone but that team ! Thank You Jeff and Ryan so much for helping me and my family ! Semper Fi
Ready to see for yourself?
Experience first-hand why 364,878 homeowners give us a perfect score!
The easiest most transparent home buying experience your will have.
If you read my above comments it goes into detail, but UV only seem to care about making money, which I understand, but don't claim that you care about veterans when you only care about yourselves and money. I do have to admit we were finally fixed and most everything was resolved, but only until I filled a formal complaint and spoke to the supervisor advocate. Maybe we had just one bad experience, but again working with the lender we had, she only cared about money and what seemed like bleeding us for more money, instead of helping and showing us where to save.
Response from Veterans United
Scott, we truly value you and your open response. We apologize that your experience did not go more smoothly and we appreciate that you were willing to contact our Client Advocate team when you needed additional support. We are here for you and will remain available if anything comes up that you wish to talk through.
Adam, was truly amazing! He was helpful, courteous, and knowledgeable. I would highly recommend Veterans United Home Loans to those seeking a new loan or wanting to refinance. The overall process was smooth and easy, creating an extremely positive experience.
Good experience they took on any problems head on and made the process easier for me
As a business owner there was a lot more paperwork that I needed to come up with but they were there the whole time helping me get all what I needed, We mostly talk only to Shyanne And Nick and they did an awesome job, their communication skills can’t be any better, thanks to the whole team we are very happy.
