From the prequalification through underwriting the process was very smooth and non duplicative. All three members of my Veterans United team were courteous, responsive, and incredibly helpful. There was one area of stress that threatened the closing time, however it was not the fault of Veteran's United, but rather a third party. My VU loan specialist Scott Ratliff worked diligently to ensure closing occurred on time. Thank you Lauren Clarfelt for getting the whole process started at preapproval, Alyssa Soendker who made sure all the docs I needed were on file, and Scott Ratliff for closing the deal! My first home purchase couldn't have gone better, and I had a great team to make it happen.
Everything was explained , so I understood. The whole process was very smooth.
Scott and the Loan team were exceptional.
We had a superb team handling our loan.
On going assistance throughout the complete process was awesome.
The process was smooth, quick, efficient and very pleasant.
I found Veterans United to be extremely easy to work with. I really liked their online portal and yet if I had questions, I could contact anyone on my team and would get immediate communication.
Excellent customer services.
Joe and Jenna made the whole process extremely easy on my part. I'd recommend them to the next person in a heartbeat.
While anticipating to be a bit overwhelmed with such a monumental occasion, I could not have felt more at ease and treated so nicely by Allison Basnett and Shelbie Brumley thru the entire process. My experience with VU and Allison & Shelbie was fist-class. I'm very greatful!
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Jonathan, Kathy and their staff was amazing from start to finish.
I had no Ideal what I was doing when I started, UVHL help me understand everything.
I just really want to say how wonderful it was working with our loan coordinator Amy Tesch! She was amazing, always got back with me right away, always happy and more than willing to answer any questions I had, and if she didn't know she went out of her way to find the answers. I truly believe that she deserves some recognition. I do not come across that kind of customer service often, she is the reason this process was not as stressful for me as it could have been. Everyone on the team was great to work with, but she was outstanding!
