Team was awesome! Very great 1st time home buying experience!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Jeff and Destin were very patient with me and my wife in our decision-making for our new home. I would love to send them praise and say thank you for being so patient and helpful on all Scales.
Communication between team members was weak. Thorough communication with us was nearly non-existent. We would get a short text messages on Fridays just before VU’s office closed making it impossible to ask for clarification. We would send emails asking questions only to get short responses that didn’t address several touch-points in our questions. We would call throughout the week only to be sent to voicemail each time with return calls rarely returned. We would get a quick email or text saying that someone would call us the next day. Sometimes it would be several days later before we finally got some answers. We were pushed off to different people throughout this process, never knowing who to contact for sure. We were told that Jack (Jackson) was our POC, then to only call Nathan, then back to Jack….finally ending with Kayla. Granted this was a difficult loan. We were unaware that my deceased brother was listed on the deed and had to go through a short probate. All in all, the lack of informative communication was excruciatingly lacking. Mind you, we weren’t being helicopter clients, we had legitimate concerns and questions that were left open for a week or more at a time.
Luke Thurman did an outstanding job helping us understand all quantitive information for this home loan. We greatly appreciate the time he took taking a few of our unplanned phone calls and patience as we likely asked him the same question he's heard for 1,000,000th time.
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Ryan and Desi made me feel so supported throughout this journey. Both are amazing at customer service and deserve to be recognized for all their hard work they put in going above and beyond, particularly given the unique circumstances of my situation, to help me close my loan!I will definitely recommend my fellow veterans to VETERANS UNITED and I look forward to calling Ryan and Desi at VETERANS UNITED for future services!
Eric and his team were amazing. They were thorough and efficient. I really appreciate every member that helped make this home buying process so simple. Thank you
First time home buyer the team they set up made everything easy to understand and was there to answer all my questions
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Tim and his team took amazing care of us during our home buying process! Thank you!
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
Brandon and his team worked to help us each step of the way even when thigs dident go as planed he helped get us where we needed to be at. Very knowledgeable. We appreciate our team so very much
Travis and his team did an amazing job! The preapproval was faster than I expected and then they were very patient since I still had a few months before I could start house hunting and actually put in an offer due to apartment lease agreement. This was my first time buying a home and they walked me through every step of the process. They stated in touch and gave me great advice throughout the entire process as well as staying right on top of any last-minute paperwork changes due to closing date being moved twice. Highly recommend Travis and his team!!
Zach, Britney, and Gavin were all really helpful and made the process easier than I imagined. Everything was super smooth and they were always there to reassure me of any uncertainty. I also truly appreciated the house closing gift. It was very thoughtful.
