The communication is outstanding! They assist you every step of the way and keep you informed of signatures required, paperwork, etc. This was quite fast and as painless as refinancing can be. I was dreading doing this, but I would do it again if I could work with Veterans United.
Our 2nd loan with Veterans United. both transactions smooth and simple. Would highly recommend.
I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.
United Veterans home loans was awesome..the organization of things streamlined. And Diana seaman was a very awesome and great realator.
Thank all of you at united Vetrans home loans for the great job done. I was so happy to deal with your organization. If I could give a 100 for the job done I would. But a 10 will have to do. Again, thank you all so much.Rickey Furtado.
Corey Jackson and his entire team are tremedous, with unmatched professionalism. Their energy, patience and enthusiasm to get me through this madness standsout. I thank each one of them.
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The entire team was absolutely perfect in every aspect. From keeping it professional to also personal, these guys made it as close to stress free as I think buying a home can be. Will definitely always recommend them!
I had always heard that applying and receiving a VA loan was a long and drawn-out process. Veteran's United made it very simple. There's still a good deal of paperwork, but they managed it well.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Veterans unit was very friendly respectful and helped me in a timely manner. They were able to get me in a home in a short period of time and worked with me diligently to make sure that I had all the required documents that I needed. They helped me thoroughly through the process day and night, even with my busy schedule. Now that I have my new home hopefully my family will be back together soon.
The team was very helpful and always quick to assist throughout the home buying journey.
The entire Veteran's United team were very helpful. Great communicated throughout the entire home buying process. I highly recommend Veteran's United. Thank you for all your help.
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We had an exceptional experience with Sam and his team. I most definitely would recommend them. Everything was clearly explained and timely.
I had many nervous moments during the process, each time I contacted Seth ; he was quick to respond and talked with me until I understood what was at hand. He is very good at his job.
Jimmy and the whole team were amazing to work with very easy process they were always available to talk 100% would recommend to friends.
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
A great company to use if you want your hand held aggressively some steps of the way while being seemingly ignored during others.They seem to have little understanding of the complexities associated with a short sale, and will expect you to rush rush rush their deadlines while acting nonchalantly when you need something done on a timeline.For a company that seemingly specialized in VA loans, they don’t seem to fully grasp that military members don’t always operate on a M-F, 9-5 schedule, like they do, and frequently act annoyed/confused when you let them know that certain tasks will be accomplished as soon as a military member working 12 hour night shifts is able to review them.I suppose the only positive aspect of the experience was the relatively low interest rate (after not explaining rate buy down with points and that this was how we record our low rate), and the fantastic realtor that they recommended. Otherwise, a mediocre experience, at best.
Response from Veterans United
Hi Zachery,
Thank you for sharing your experience. I’m sorry the process left you feeling rushed at some points and unsupported at others. A short sale can already bring additional moving pieces, and trying to navigate those while working 12-hour night shifts only makes clear communication and flexibility that much more important.
We should be helping make the process easier to understand, including conversations around deadlines, rates, and points. I’m sorry you walked away feeling like those conversations weren’t as clear or considerate of your schedule as they should have been.
I’m glad your realtor was a bright spot in the experience, and I appreciate you being candid about where we fell short. If you’d like to talk through your experience further, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
