I couldn't be happier with Zack and Greg and the rest of the Veterans United team. They've been working with me diligently for the last couple years and never once have I felt that I was going through this process alone or without any clarity or assistance. I would recommend them to everybody.
Had and amazing experience with the team that helped out.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
You all provide excellent services. Very professional and friendly and helpful. Thanks a million
Holly was amazing and her communication was outstanding, keeping me updated the whole way through
they went above board to make us happy
Thanks to Scott his team, Atara, Jeffrey and Chase. Thank you for all you did for me and helping me find my perfect home. I’m so happy to know that I have my own home now. Thank you for staying by me and guide me through each and every step and being there and supporting me through all of this, I think you all from the bottom of my heart I would recommend y’all to everyone and anyone thank you God bless Carolyn Hill
Brittany was a wonderful and genuine person to work with, and her team was great and informative throughout the home-buying process. They are good at their specialty, service-oriented, and knowledgeable. Special shout-out to Nacim, my VU-provided concierge! She was always a positive and upbeat person! She knew when I needed a check-in and when to help by taking something small off my plate. I would highly recommend Veterans United to anyone buying a home.
I had a great experience. The team answered my every question and were absolutely easy to work with. I would use them over and over again.Best experience ever, especially for a first time home owners experience.Would recommend.
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Lisa Durand was professional, knowledgeable, responsive, and made the entire mortgage process smooth and stress-free. She was always available to answer questions and went above and beyond to ensure everything was handled promptly and efficiently. I highly highly recommend Veterans United and Lisa Durand.
The team was professional, supportive, and answered questions throughout the process. I would highly recommend them.
Amanda and Alyssa provided a great experience. It was simple, they water patient and explained everything very well.
Kim and Jake were very easy to work with and quite professional.
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The whole team that helped us during our buying process was amazing. This is my second time using them to buy a property and I have to say the people truly care about the process and make it as easy as possible.
The team I worked with kept in constant contact advising me on what was to come in each step of the purchasing process. They advised me of what I needed to do and what they would do. This made things so smooth for me.
Blake was present thru every step of the house buying process.
Response from Veterans United
Hi Linda,
I appreciate you taking the time to share your feedback. I'm glad to hear Blake was there to support you throughout the homebuying process, but I noticed your rating suggests there may have been parts of your experience that fell short of expectations. I'd welcome the opportunity to learn more about your concerns. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
