Shane, Jake and crew were awesome 👌.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
I honestly could not have made a better choice in choosing Veterans United. They were able to help me navigate the already complicated process of buying a home when it was discovered that one out of the three credit bureaus reported me as deceased. Brandon was able to coordinate a solution that not only traversed such a ridiculous situation, but I still closed on time. Alberto and his team are amazing, I and my family really couldn't be more thankful to them.
The absolute best loan team I have ever dealt with! I would recommend them a 100 times over.
Me and my wife have already recommended several of our friends. In the next few weeks they will be in contact with the team.
Absolutely horrible experience! Our loan officer completely failed to do any prior paperwork before closing. We had sent him all of our docs 3 weeks before closing and even had a pre-approval, and a extended 45 day closing. He called us 30 hours before closing and told us nothing had gotten done and he "dropped the ball" and we "slipped through the cracks". We had to beg the sellers for an extra 2 weeks to get the needed paperwork filed from our loan rep. He continuously failed us for the remaining 2 weeks with dodgy answers, not explaining why things were taking so long, and us having to do his job for him. For example we needed a VOE and he waited till 4 days into the extension to tell us this, it took us one phone call to get one that he could have easily done! Miraculously we were able to close one day before our contract was up, but no thanks to him!
Response from Veterans United
Hi Zachary,
Buying a home should be an exciting experience, and it's disappointing to hear yours ended with so much uncertainty right before closing. After preparing for weeks and believing everything was on track, I can understand how discouraging it would be to learn there were still outstanding items to complete.
It's also disappointing to hear you were left feeling like you had to chase down answers and navigate parts of the process on your own. Every borrower should feel supported, informed, and confident throughout their loan journey, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to review your loan and better understand what happened. If you're willing, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Derek , Dika Shana and Neva are Awesome !!!!!!! Also the rest of the crew helpled me so much .
Thank you so much for your determination to make my dream come true !
These guys were incredible. Sam and his coworkers were very helpful.
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The process is painful due to the required documents.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
My whole VU team was amazing! The process went so smoothly! Thank you all so much for your hard-work!
Ryan and his team are beyond phenomenal! How they were able to help me and my wife in every way was such a blessing. On top of that, to me, it seemed like Ryan and his team were working 24/7, nonstop to help us get our home. Through long nights, weekends, and early mornings they truly are a hard working team that helped us get our beautiful home! Their team truly is one of a kind and they WILL get results for anyone. Ryan, Joshua, Dustin, Claudia, Anthony hats off/ kudos to you all! I would a million percent recommend them to the whole world!Thank you from the bottom of our hearts
- Daniel & Brittany
