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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,120 reviews
745 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,120 unfiltered reviews

Starting on Page 11 of 15,571. Return to Page 1

5 out of 5 Stars
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

4.5 out of 5 Stars
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars

I'm very pleased with the way my loan was handled. I know all who had any thing in getting my loan approved worked very hard. My thanks to all!

headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars

The entire experience from my initial phone call to my closing and post closing has been a Unbelievably Professional and Totally Comprehensive Experience!!!! 💯 percent

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars

They were very helpful and informative.

headshot image of Jerry Simons

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Photo submission from Jermaine M.

Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.

headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
headshot image of Kevin Weatherspoon Jr

Loan Officer: Kevin Weatherspoon Jr

NMLS# 2709273

5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

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4 out of 5 Stars
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
headshot image of Eli Davis

Loan Officer: Eli Davis

NMLS# 2165769

5 out of 5 Stars
headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars

Overall, VU was very communicative. The user interface when logging in was helpful for helping me see the whole team and understanding who I was getting all of my calls and emails from. Everyone was helpful and I could understand how their roles differed when it came to helping me with one thing vs. another. Seems like a well-oiled machine!

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars

Another great experience with VU. Kody Gilbow stayed on top of the whole process and was available to answer all of the questions I posed to him. If I ever move again It will be with VU.

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Photo submission from Kelly G.

Thank you so much for your determination to make my dream come true !

headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

3 out of 5 Stars
headshot image of Christopher Reese

Loan Officer: Christopher Reese

NMLS# 2407291

5 out of 5 Stars
headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars
headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

1.5 out of 5 Stars

Closed 2 weeks late. Most documents sat in limbo. Communication from underwriting, the loan coordinator and anyone in between was terrible. No updates unless we reached out to them. It took weeks for documents to show up because both seller and buyer agents and our loan team were not in constant communication until after the closing date. This process costs me thousands of dollars while I had to afford temporary living because of the very late closing date. This was the worst home buying experience I've ever had.

Response from Veterans United

Hi Donavan,

Thank you for sharing your feedback. I'm sorry to hear about the delays and communication issues you experienced throughout your homebuying process.

I understand how frustrating it must have been to wait for updates, feel like documents were stalled, and experience a closing that occurred weeks later than expected. When a delay affects moving plans and creates additional living expenses, it can add significant stress to an already important milestone. I'm sorry that this experience left you feeling disappointed and unsupported.

I'd like the opportunity to learn more about what happened and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

4.5 out of 5 Stars
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars

Quick steady and easy.
Really nice people

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars

Glenn's expertise and guidance from the very first phone call through the day we received the keys to our first home was exceptional. We can't recommend enough!

headshot image of Glenn Leach

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Photo submission from Cristal P.

I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars

Veterans United made my first time going through the home buying process so much easier than I expected. 10/10

headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars

I had a fantastic experience working with the team at Veterans United. I want to start by thanking Garrick Stoker, who was instrumental in getting my pre-approval and was always patient and helpful in running numbers whenever I asked. I also want to thank Scott for his consistent guidance throughout the process. A huge thank you to Bailey and Nicole as well—the team communicated so well and handled the transition of my documents seamlessly. Everyone was incredibly helpful, walked me through my Closing Disclosure clearly, and made the funding process a breeze. Their professionalism made my home-buying process much less stressful. I highly recommend them!

headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars

This is the third home I’ve purchase with Veterans United. It was just as easy the third time as it was the first time. My realtor and the titling company also raved about how easy it was to work with Jodi and the Veterans United team.

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

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