Steph, Nate, Maria, Shelby and the team were absolutely amazing!’ They made the process super easy. Highly recommended!
Chris and team were always available to answer questions, or to just listen to my fears or frustrations.. Always patient and kind. I feel that he/they truly went above and beyond. I had a great experience.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Veterans United has been so helpful from start to finish. I started this process in Germany and the communication and questions that I had were just like I was sitting next to them. They did an exceptional job!
It’s unclear who the main point of contact is. It becomes very confusing when you don’t know who you’re supposed to speak to because the person you’re told to contact says it isn’t them, and you’re routed to different people. This makes it hard, especially when you’re already stressed, trying not to get screwed over, and the company seems very disorganized. I think they should do a better job of explaining that they are not connected to the government or veteran affairs in any way. I also believe there could be a clearer way to communicate with clients so they know who they’re supposed to contact. Overall, I think this is the biggest issue so far, and I wouldn’t recommend this company because of the confusion, and I wouldn’t want anyone else to go through that.
The best team we had so far.
Even if there was hiccups during the process, which all of it was on my end, they stayed on top of me and
Help the process go very smoothly.Definitely recommended!
Matt and his team went above and beyond to get my family and I into our new home! They exceeded our expectations at every milestone.
These people are so nice I did it twice! They go out their way to make sure your home buying experience is explained to you. I loved their “To Do List” because it keeps you on track every step of the way and your calls are always answered by someone. You can expect to be with respect and dignity.
Checklists and easy to follow links really made the process smooth. The team was available for any questions i had.
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Everyone was very helpful with questions for a first time home owner
I worked with Tammy H. at Puyallup WA branch and i had a very poor experience. She displayed impatience when answering questions and used a condescending tone.
At time i would had appreciated more direct guidance from my loan officer to walk me through one of the biggest financial decision on my family lives, rather than figuring it out the requirements and process of my loan by myself.
She also relied heavily on the VA app to read and learn about the loan process on my own.
No explanation no effort to help me understand my own loan. That made me feel dismissed. Communication was almost non-existent. I received several calls from your WI branch about internet ,home moving services, insurance, she never mentioned this in advance so i had no idea why i was been contacted so i had no context of these calls.
The only visit at her office (requested by me)one of my questions was "why you use the middle lowest FICO score to allocate the interest rate "I was told "because that's the way it is", i was hoping for bit more explanation to help me understand, she made no effort to actually explain the process.
One of the most stressful part was closing/signing day we also found out we needed to bring a cashier check .This was never communicated prior, which caused a very stressful last minute scramble.
Additionally , i got my homeowner and car insurance in Sep 2nd. trough VA in WI.I signed, agreed to the payments and was even charged for one month even though coverage did not start until Sep.28th.Then 3-4 days ago i received a text saying the zip code was mistyped and now my premium has gone up by $34 .They also texted "sorry for the mistake but we are glad were able to fix it" which was disappointing given that it was an error on your end that increased my cost .
I appreciate all that Veterans United does for veterans(i have 2 Navy Veterans Sons)and i am grateful for my home, but overall i felt the personal support and communication could have been better.
( even today communication is bad, i texted her yesterday morning with a question regarding earnest money and no answer yet).
This is the first home i have purchased since 1998. The process was so smooth. My Veterans United team was helpful from the very beginning. They walked me through every step from offer to close, including answering my many questions and helping me understand the process. Contract to close was about 5 weeks with no stress or suprises!
The whole staff operated as a well oiled machines. There were a couple small hiccups, but not that one caused. It’s just part of the process. Highly recommend the group again to anybody that I know is buying home. That’s a veteran.
Purchasing my home with Veterans United was a huge milestone for me, and I’m incredibly grateful for the team that helped guide me through the process. Buying a home can be stressful at times, but my team consistently worked hard to keep everything moving and to make sure I understood each step along the way.I especially want to recognize Andy Harris, Shawna, Hannah, and Christie for their dedication and professionalism. Andy was always responsive and supportive, making sure my questions were answered day or night and helping me stay on track throughout the loan process. Shawna and Hannah were extremely helpful and organized, making the document process smooth and keeping me informed of what was needed. Christie worked diligently behind the scenes to ensure everything met underwriting requirements. Andy made sure that we reached the finish line.What meant the most to me was knowing I had a team advocating for me and working hard to make my homeownership goal a reality. I was not just a number. As a veteran, it’s reassuring to work with people who understand the VA loan process and truly care about helping veterans succeed.I’m proud to say I’m now a homeowner, and I appreciate the effort and commitment my Veterans United team put into making that happen. I would absolutely recommend Veterans United to other veterans looking to buy a home.
I'm Disabled Veteran first time home buyer and my experience with the Shaka Michael Kara Alex Johnathan and the Veteran United Team. Great job and ty.
Kenzie Tree was fantastic, she was very responsive. She assisted me on a Sunday afternoon and made the house hunt far easier.
Rob, John and Tina were excellent to work with. They understood our concerns and answered all our questions and made this a smooth and easy process. I would definitely recommend them to all veteran friends.
