Outstanding experience with the whole process. Joel and his team were amazing to work with, they eased my mind when I had worries, reassured my doubts and were completely open and honest every step of the way. I would highly recommend this team to any of my fellow veterans. Extremely thankful to have worked with Joel, Lindsey and the whole Veterans United group. First we were strangers, but closed as family. Thank you for making a dream come true.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
My process started 3 years ago with Steven, my credit consultant. Steven gave me a plan, but at first, there was no way; we would just keep renting. Steven called just to check in with me 4 months after he delivered my credit path to ownership. I did absolutely nothing, feeling like there was no way I could do this. Steven talked to me over the phone for around 30 minutes, explaining the process and what I needed to do. After that conversation and block of instruction, I received a call from Steven at least once a week about every negative creditor needing some kind of resolution until we hit all of the negative credit. He never gave up on his promise to me, explaining what needed to happen in each scenario. I was passed on to Andrew, who responded to my realtor and me on a Sunday (no voicemail or anyone else). The entire process with my team at Veterans United the all said contact me if i need anything or have questions.
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My Loan Officer, Andrew Meyer, and his team were great. I had already given his info to a friend looking to buy less than a week after I closed on my own home because everything went so well. Even the title company was surprised at closing that everything with the lender was done beforehand and that the title company was the only group we were waiting on. They said "most of the time they're still waiting on the lender at closing and that VA loans are often filled with errors that need to be fixed." But our Veterans United team had everything completed well before our closing appointment. And the whole process went so smoothly with our purchase that Andrew and his team could have closed us in 15 days if my family and I weren't out of town on that day. Because of Veterans United, we were able to buy our house easier than it was buying our last vehicle!
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
This is my second VA loan from Veteran United. I closed my loan at the Title Company
on May 28, 2026. And I am going on a Boat Cruise in June 26, 2026. No Stress.
I started my search for a Mortgage locally on the advice of my Realtor. The agent is my wife's friend and her friend is the loan officer. This is what loan agent came up with is to sell my house and $150,000.00 down payment. I almost fell off my chair and I hit knee at the corner on my desk and my wife spilled her milk on my desk. I fired out several messages to Janeanne Stephens at Veterans United to help. Janeanne and her Team can help you with your Mortgage Home Loan just like me. Stress Free.
Mike Rahmoeller our loan Officer was outstanding.
We really appreciate all of your help and work through this process; we couldn't be happier and also super excited to get out of our apartment and into a home that still keeps us close to our current neighborhood. I'd especially like to thank the entire team of Dustin Johnson, Eileen Merchant and Blair Rael, they were all super in getting through this process and the collaboration with us, our agent and the seller were on spot. Thank you so much!!
Casey was great! He was super helpful! He did great job at explaining the process and answering any questions.
Everyone was so helpful, when I called with a question they answered us back.
Jeff and his team are superb — I have had multiple sales/ buys over the last 6 years - all simply great
I would still recommend but this buying process was the most stressful transaction I have ever had. Staff not answering on closing day. Then documents not provided until the day of closing. Very poor communication. Very upsetting as the last transaction I had with veterans united was so wonderful that this one feel so short.
Response from Veterans United
Hey Dylan,
Thank you for sharing your feedback and for continuing to recommend us despite your experience. I'm sorry to hear this transaction was so stressful, especially after having such a positive experience with Veterans United in the past.
Not being able to reach team members on closing day and receiving documents at the last minute would be frustrating for anyone. Clear communication is so important during the homebuying process, and I'm sorry we fell short of the expectations set by your previous experience.
I'd appreciate the opportunity to learn more about what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
The team was amazing the whole way. Working with Veterans United makes the process simple and easy and stress free. I will always use them for a home purchase.
Already have recommended to my sister
Great team that is there for you every step of the way great communication
Danny and Anna were awesome to work with and professional.
