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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
476,795 reviews
862 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 476,795 unfiltered reviews

Starting on Page 11 of 15,894. Return to Page 1

5 out of 5 Stars
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars

This was one of these smoothest purchases I’ve ever made. Everyone was extremely helpful. Communication was great I couldn’t have asked for more.

headshot image of Katelen Schnell

Loan Officer: Katelen Schnell

NMLS# 2715755

5 out of 5 Stars

Veterans United helped every step of the way and were always available to answer any question I had.

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars

My team was extremely helpful and made the entire process extremely smooth. Thank you all!

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars

This is my second mortgage with Veterans United and they make the process easy and simple. Excellent communication.

headshot image of Spencer Garcia

Senior Loan Officer: Spencer Garcia

NMLS# 2407127

5 out of 5 Stars
Photo submission from Gabriella L.

Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars

My whole experience with Veteran united was awesome. They were very patient answered all my questions. And I would use them again.

headshot image of Jacob Elliott

Loan Officer: Jacob Elliott

NMLS# 2732463

5 out of 5 Stars

David and his team did a wonderful job making sure I had all the needed documents in on time and made this process very smooth. Would not hesitate to recommend him and his team.

headshot image of David Facio

Loan Officer: David Facio

NMLS# 1918898

5 out of 5 Stars
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

4.5 out of 5 Stars
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

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5 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars

The best home by and experience i baby name yoursell Jessica guys been the best the very best I will recon mainer for anything She has been wonderful And I really appreciated

headshot image of Jessica Himes

Loan Officer: Jessica Himes

NMLS# 2433615

5 out of 5 Stars

Being a first time home buyer, I was nervous about the process but everyone at Veterans United quickly relieved that stress and helped a lot! I will definitely use them next time we buy a house!

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

4.5 out of 5 Stars

Brock and his team communicated well throughout the process. I did have to figure out a few things on own, but probably would have gotten an answer from them had I asked. Just a few online system issues that aren't Brock's fault.(the website had loading issues).

headshot image of Brock Rohler

Loan Officer: Brock Rohler

NMLS# 2511319

5 out of 5 Stars

Professional and efficient I highly recommend

headshot image of Dalton Reiter

Loan Officer: Dalton Reiter

NMLS# 2770599

5 out of 5 Stars
Photo submission from Michael T.

Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars

Bill T. and Nicole were great to work with and responded quickly to any and all of our questions. I also was happy with how the on-line portal and app worked. Easy to upload documents and see what was still needed. We recommend Vetrans United whole heartedly! Aaron and Dana

headshot image of Bill Taylor

Loan Officer: Bill Taylor

NMLS# 1846875

5 out of 5 Stars
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

4 out of 5 Stars

Think the hardest part of this loan.
Was not being able to get the information. That I needed. In a timely manner. Not being fulmuliar with electronic.

headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

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5 out of 5 Stars
headshot image of Jeremy Henry

Loan Officer Team Lead: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
headshot image of Corey Bichel

Loan Officer: Corey Bichel

NMLS# 2768056

5 out of 5 Stars

My team was amazing! Mike Little, Tim Lewis, and Asli Wissman did amazing fantastic job for me.This is my first time purchasing a house, and I enjoyed that they were all there for me every step of the way to closing. They made it hassle and stress free for me. I had great energy from them on every call.

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars

— Outstanding Experience with Veterans United —I can’t say enough good things about my experience with Andy, my loan officer, and Rachel, my loan coordinator, at Veterans United.
From the very beginning, Andy was professional, knowledgeable, responsive, and genuinely committed to helping me through the home loan process. He took the time to explain everything clearly, answer my questions, and make sure I understood what was happening every step of the way. I never felt like just another customer, Andy made me feel valued and cared about getting the best possible outcome for me.
Rachel was equally amazing. She was incredibly organized, responsive, and helpful throughout the entire process. Whenever I had a question or needed clarification, Rachel was always there to help. She kept things moving, communicated updates clearly, and made what can be a stressful process feel much more manageable.
Andy and Rachel made an outstanding team. Their communication, professionalism, patience, and dedication really stood out. They went above and beyond to make sure everything stayed on track, and I always felt that I was in good hands.
Home buying/selling and refinancing can be overwhelming, but having the right people in your corner makes all the difference. Andy and Rachel absolutely delivered that experience.
I’m extremely grateful for everything they did and would highly recommend Andy, Rachel, and Veterans United to any surviving spouse, active-duty service member, or veteran looking for a team that truly cares about its customers with genuine results.
Thank you, Andy and Rachel, for making my experience such a positive one! You both were fantastic!

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars

I first reached out to Veterans United, along with a few other lenders, in April 2025 to begin my home-buying journey. At the time, I was going through a transition in my career that affected my ability to qualify for a home. Almost every lender I had spoken with eventually stopped following up with me, except Veterans United.Veterans United was the only lender that stayed in contact with me for nearly a year until I was in a position to move forward with purchasing a home. Veteran’s United was also the only lender willing to pre-qualify us for loan amount we needed at the time given our high DTI. I am very grateful for Don and his team for doing everything he could do to help us get qualified. The follow-ups and check-in messages Don would send throughout the first few months made it feel like a personal connection supporting me towards getting pre qualified. Even though I wasn’t ready to buy yet, he maintained a professional relationship with me and was there when I was finally ready to begin the process.Once I was back on my feet and ready to move forward, Veterans United supported me throughout the entire home-buying process. The team was always easy to reach, professional, and clear about each step and what they needed from me. We were dealing with a short sell so their knowledge made the experience a lot less stressful until our loan was finally approved after 10 months of waiting.I especially want to give a shout-out to Don, Jeremy, and Mia for working with me over the past 18 months. They were incredibly knowledgeable, friendly, and patient while helping me navigate both a career transition and a complicated short sale purchase. It was a long journey to becoming a homeowner, and I truly appreciate that the Veterans United team stuck with me from the very beginning all the way through closing. Thank you guys so much!!

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Photo submission from Diane P.

Purchasing my home with Veterans United was a huge milestone for me, and I’m incredibly grateful for the team that helped guide me through the process. Buying a home can be stressful at times, but my team consistently worked hard to keep everything moving and to make sure I understood each step along the way.I especially want to recognize Andy Harris, Shawna, Hannah, and Christie for their dedication and professionalism. Andy was always responsive and supportive, making sure my questions were answered day or night and helping me stay on track throughout the loan process. Shawna and Hannah were extremely helpful and organized, making the document process smooth and keeping me informed of what was needed. Christie worked diligently behind the scenes to ensure everything met underwriting requirements. Andy made sure that we reached the finish line.What meant the most to me was knowing I had a team advocating for me and working hard to make my homeownership goal a reality. I was not just a number. As a veteran, it’s reassuring to work with people who understand the VA loan process and truly care about helping veterans succeed.I’m proud to say I’m now a homeowner, and I appreciate the effort and commitment my Veterans United team put into making that happen. I would absolutely recommend Veterans United to other veterans looking to buy a home.

headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars

Outstanding communication during the process. They were attentive to my needs, and always had the right answers. Allie and her team were top notch.

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars

VU was awesome! They helped us tremendously with getting our home! We would definitely recommend!

headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars

ABSOLUTELY AMAZING!!! These people know what they are doing and know how to be effective. Thank you for all your help!!!

headshot image of Tommy Heller

Loan Officer Team Lead: Tommy Heller

NMLS# 2053002

5 out of 5 Stars

Very experienced and knowledgeable team! I liked the to do list most of all and the constant follow up calls and mails. It's our 21 years of not having a home and was expecting a long and horrendous process but not Veterans United, you showed professionalism and care to us. I, we would definitely recommend VU!

headshot image of Steven Devine

Loan Officer: Steven Devine

NMLS# 2771198

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