Brad was terrific, following up on all aspects of the process, keeping us informed, and always accessible. If I could give Brad an "11" I would.
Fast
Mike and his team were amazing through the whole process. Any questions I asked were answered promptly and professionally.
Loved this team! They were amazing! So grateful for their help in the home buying process.
We were extremely happy with the entire process. John, Megan, and William kept us up to date on needed items, explained the process, and were quick to answer our questions. As first time home-buyers….we had a few. I would recommend Veterans United to anyone looking for a VA loan and especially John and his team! Outstanding work.
VeteransUnited had a plan all laid out for me. Answered all my questions. My first realtor didn't work out, so they assigned me Amber. She is so awesome. VeteransUnited made sure I got into the house with a shop on the property. I appreciate the whole crew.
There were several times where I was sent a document with zero instructions, or given the wrong document. AI was being used to enter addresses which ended up in me being given the wrong quotes. There were also errors on closing disclosures as well. Veterans united has made it clear that this is simply another transaction to them.
Response from Veterans United
I'm sorry this process left you feeling like you were just another transaction Henry. That's especially concerning to hear given the issues you described with receiving documents without clear instructions, being sent incorrect information, and finding errors in your closing disclosures. I understand how repeated issues like these can affect your confidence in the process.
I'd appreciate the opportunity to take a closer look at your experience and better understand where things went wrong. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Absolute wonderful experience with Nicole from the beginning to the end. From pre approval to closing it was about 2 months. Every step of the way she made it so easy and guided us step by step. I can't say enough how pleased we are and 10 is not nearly a high enough rating,
Kennedy and crew superb
Thanks to the whole Veterans United team for helping to make the first home I’ve bought on my own such an easy process!
Wonderful experience. Great people.
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There is no break, it’s a whole team there to help and somebody is always monitoring your questions and concerns. Great team and I am very satisfy with their performance.
The agents worked round the clock to help me obtain the house of my dreams. They worked with me for over 4 years for me to gain the necessary requirements to close my home. I am highly recommending them to anyone I know that is a Veteran and in need of a home.
Superlative job
If I hear of anyone looking for mortgage and or refinancing I will definitely refer.
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
Special care thru the entire process.
Very streamlined!
Always returned my calls within 24hrs and follow up was outstanding ensuring I was always abreast of changes and updates.
after messing my paperwork all up, this team worked overtime to get me financed.
