Holly Hoahwah was fantastic to work with. Helped me become a homeowner for the first time. Very knowledgeable and answered anything I was confused about and explained the whole process smoothly. Super kind woman and anyone would be lucky to have her as your loan manager!
Matt, Danielle, and the whole team did a fantastic job!
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
The process was smooth and much easier than I expected as a first-time homebuyer. Phil and the team were readily available to answer any questions I had and did an amazing job!
The entire team was phenomenal. Having the ability to reach out and talk to anyone needed at any given time was immensely helpful.
Things at times were exciting, and at times challenging, Dustin and Dika were incredible through the process.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
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Phenomenal team, they made buying out first house so easy and painless even with some minor setbacks.
This has been one hell of a journey for my daughter and I but Veterans and ALL of their staff i feel went above and beyond to get us in or home. From helping me step by step with my credit to getting all the paperwork that was needed. After hours calls to emails they are very prompt at responding and giving you positive advise. I can't say enough positive things about Everyone here. You all are absolutely amazing and you made me feel like family the whole time. Thank you so very much.
Everyone was responsive and kept me informed. All forms were easy to access.
Pre approval process was great. However, once the mortgage approval began, communication was practically non existent. Information sent was overlooked and had to reinforce to team to actually look at the documents actually sent. Total communication failure!
Response from Veterans United
Hi Robert,
Thank you for sharing your feedback. I'm sorry to hear your experience changed once you moved from preapproval into the mortgage process. While it's great to hear the beginning of your journey went well, I understand how frustrating it must have been to feel your documentation was overlooked and that communication declined when you needed it most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Very smooth process with team guidance all along the way. Between the well organized VU App to the phone interaction, there was never a doubt as to the next step to be taken. Great Experience!
Ignored phone calls and constand request for more information that has nothing to do with the loan.
Response from Veterans United
Hi Helmut,
Thank you for sharing your feedback. I'm sorry to hear you felt your calls went unanswered and that the documentation requests seemed unrelated to your loan. We understand how frustrating that can be, especially when you're trying to keep your loan moving forward.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
I received excellent results from a well groomed team
