Ty Reece, you and your Team are a phenomenal group of people who worked hard from the beginning until closing. There was another team vying to serve my family in this process of buying our forever home, nonetheless I am very glad that we chose “The Ty Group.” It was your attentive service (we felt important), the way you kept us informed as well as the extremely great interest rate that you negotiated on our behalf. We have a great house in a great neighborhood with great neighbors.
If you are buying a home, look no further!"
Choose Ty Reece and his Team!!!
This has been a great experience. Veterans United help get my family and I into our first home!
The team they provided us with has been phenomenal. Scott Montgomery immediately connected with us and provide detailed information that helped us make the right decisions. Scott had made this life progressing decision into a personal experience that reshaped our way of viewing home buying.We are extremely grateful to work alongside of the entire company!
The process of buying my house was made so easy thanks to the team at VU!
Couldn’t ask for a better loan officer and team. They answered every question and were always available to us. Professional, courteous and knowledgeable. Will use him again when the time comes to purchase another home. He’s also very handsome in his picture. I’m sure he does very well in the men’s department if you know what I mean;)
I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.
Corey Bichel was great to work with. Both he and his team answered questions quickly. They explained the process every step of the way. Sometimes they had to hold my hand through the contract but did it graciously.
Thank you to OUR Veteran’s United TEAM!! Look forward to the memories making our new house….OUR HOME!!
I am a senior citizen and am not tech savvy. I would have appreciated a phone call or text when my loan was approved. I waited over 5 weeks to find out my loan was approved in 5 days. This is truly unacceptable.
Response from Veterans United
Hey Stephen,
Thank you for sharing this with me. I'm sorry you were left waiting so long for an important update. I understand that not everyone prefers to communicate through online tools, and a phone call or text can make a meaningful difference when you're waiting to hear about your home loan.
You deserved clearer, more timely communication about where things stood, and I appreciate you bringing this experience to my attention. I'd like to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Jeff Gordon is the best to deal with! He and
I worked together on two homes and will call him back for the next one. He is excellent at what he does on his end, but also made what I had to do very easy. We stuck by each other through a difficult process (my unique situation) and made it happen! I would recommend Jeff to anyone looking to purchase a home. He’s a true professional, yet still just a great human being. I hope I have found my forever home, but he will be the only guy I call if I buy another! Thank you so much, Jeff! You really are the best!
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Extremely easy to work with Christopher!
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David was extremely helpful and always available for any question we had through our entire home buying process. He jumped through every hoop throw at us to ensure we closed on time and were comfortable and happy with all aspects of our loan.
A couple of speed bumbs as everything neared the Closing, but the overall experience was like dealing with old friends!
I think it would be good to inform customer of upfront cost to get lower interest rate
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
Collin was spectacular to work with. I was on PCS orders and he worked with me to ensure my reimbursements were protected. He also got me a rate that beat other lenders.
Veterans united was readily available every time I needed them to be . They took away the confusion ,and clearly played out the process, in a way that was understandable. So if your a veteran like me, and your looking for help with getting into a home . VETERANS UNITED can make that happen .
