Underwriter was still asking for documents the day before closing because they could not follow directions or read the notes on the loan. First loan team had to get fired because they went AWOL and would not respond to anything. Had to pester loan officer for a closing amount to make the transfer. Giving a closing amount 24hrs prior to closing is unacceptable as most banks can take 1-3 days to complete a wire transfer. Additionally, the loan officer was not responsive until the final hour when we were close to closing and they realized everything was teetering on the edge.I had none of these issues when using homestar on my last home. It added a ton of uncertainty and extra stress to the process. I will tell everyone i know getting a VA loan to run away from VU.
Working with Veterans United Home Loans, Melissa, and her team was a great experience for my husband and me. They were organized, professional, and communicated clearly throughout the entire process, ensuring we always knew what was needed from us. The loan process moved quickly, and they made everything as smooth and stress-free as possible. We love our new home and truly appreciate the support and guidance we received along the way. We would highly recommend Veterans United Home Loans, Melissa, and her team to anyone looking to purchase a home.
Recommend an initial call to explain how the app works and what the "To Dos" are. I had to send an email to have someone explain the "To Dos" even though they were self explained. Still need someone to guide me through it in the beginning, and once I was used to them, I was good.
Buying a home wasn’t supposed to be this easy. The VU team was responsive, engaged, and friendly.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
The whole team at veterans United did a great job for me
I had a great experience with Veterans United. The communication was excellent from start to finish, and the team was always quick to answer questions and keep me updated. What impressed me most was how fast everything moved—we went from deciding to buy a house to closing in less than 30 days! The entire process was smooth, stress-free, and well organized. I highly recommend Veterans United to any veteran looking to buy a home.
Dan Perry is the best.
i honestly had the absolute best team. super helpful and accommodating and being a first time home buyer i was super stressed and they made it more like a smooth ride for me
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Great, detailed, caring and pleasant to work with!
Great experience
This my second home purchase working with Whitney. She is always so helpful and pleasant to work with.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
They helped me through the whole process and got me a great home!
I always recommend Veterans Home United to everyone.
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Your team was awesome. All were extremely professional and knowledgeable. Questions were answered promptly.
Maggie, along with whole team were very helpful the whole process.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
I couldn’t have asked for a better team. From the beginning to the end my team has helped me with the upmost professionalism.
From start to finish the entire team was nothing but professional. Made the whole first home buying process easy for us. Thank you Jeff, Barno, Stephanie, Sydney, Dustin and everyone at Veterans United!! We are homeownwers!!! Justin and Tami Heiple
