The team was very helpful and always quick to assist throughout the home buying journey.
The entire Veteran's United team were very helpful. Great communicated throughout the entire home buying process. I highly recommend Veteran's United. Thank you for all your help.
I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.
We had an exceptional experience with Sam and his team. I most definitely would recommend them. Everything was clearly explained and timely.
I had many nervous moments during the process, each time I contacted Seth ; he was quick to respond and talked with me until I understood what was at hand. He is very good at his job.
Jimmy and the whole team were amazing to work with very easy process they were always available to talk 100% would recommend to friends.
A great company to use if you want your hand held aggressively some steps of the way while being seemingly ignored during others.They seem to have little understanding of the complexities associated with a short sale, and will expect you to rush rush rush their deadlines while acting nonchalantly when you need something done on a timeline.For a company that seemingly specialized in VA loans, they don’t seem to fully grasp that military members don’t always operate on a M-F, 9-5 schedule, like they do, and frequently act annoyed/confused when you let them know that certain tasks will be accomplished as soon as a military member working 12 hour night shifts is able to review them.I suppose the only positive aspect of the experience was the relatively low interest rate (after not explaining rate buy down with points and that this was how we record our low rate), and the fantastic realtor that they recommended. Otherwise, a mediocre experience, at best.
Response from Veterans United
Hi Zachery,
Thank you for sharing your experience. I’m sorry the process left you feeling rushed at some points and unsupported at others. A short sale can already bring additional moving pieces, and trying to navigate those while working 12-hour night shifts only makes clear communication and flexibility that much more important.
We should be helping make the process easier to understand, including conversations around deadlines, rates, and points. I’m sorry you walked away feeling like those conversations weren’t as clear or considerate of your schedule as they should have been.
I’m glad your realtor was a bright spot in the experience, and I appreciate you being candid about where we fell short. If you’d like to talk through your experience further, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
We could not have asked for a better experience. They treated us like people and not like an accountant. They 20 stars all day long!!
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Very professional and accommodating to me and my family.
Vincent was great to work with throughout the entire home-buying process. I was out of state for much of the closing process, and he stayed responsive, kept everything moving, and was always willing to answer my questions and walk me through the numbers. There were a lot of moving pieces, but Vincent made the financing side of the process straightforward and manageable. I’m very happy with how everything came together and would absolutely recommend him to anyone looking for a home loan. Thanks again, Vincent!
Honestly, be prepared for an extreme lack of communication.
Especially if you are a first time home buy.Veteran United absolutely dropped the ball and pulled the wool over our eyes during the home buying process. Kept saying "You're getting cash back" which was a total ruse. They will also constantly defect on "you checked a box" which doesn't explain anything at all or actually talk about what you are looking at. So expect to go over that closing cause they aren't going to call you or email in regards to closing documents and etc. They will also send you all the documents the day before closing like they did me. I can assure this is case many other veteran.At the very end on closing day, we were blinded side with Taxes that were escrowed from seller. They were used at to help cover closing cost.That money we were getting back was taxes owed at end of the year and I now have to make up the difference. Veteran United made that decision for me versus giving me the option of differing tax to cover and paying closing cost or doing that option they decided.None of this was explained until we closed.I would heavily weigh your options with other vendor as Veterans United really didn't care that what was a special day was totally ruined by lack of communication leading to closing.
Response from Veterans United
Hi Nicholas,
Thank you for taking the time to share what happened. I’m sorry that what should have been an exciting closing day instead left you feeling blindsided and frustrated. As a first-time homebuyer, you should feel like you understand what’s happening with your loan and have someone available to walk through questions with you along the way.
I can understand your frustration with receiving documents so close to closing and feeling like the final numbers weren’t clearly explained beforehand. Regardless of how complicated the details can get, our goal is to make sure you feel informed about your options and comfortable with what you’re signing.
I appreciate you being candid about where the experience fell short. If you’re open to talking through your concerns, our Client Advocate team would like the opportunity to review the experience with you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
The whole VU Team was a Godsent! Everything was easier with them and I felt like I didn’t have to worry about anything because they made sure they kept me updated, communicated frequently, and checked in on me. From the credit consultant (Brett), the loan specialist (Alex), the loan coordinator (Jaclyn) , the concierge (Nicky), and lastly my loan officer (Lance). They connected me with an amazing realtor, great resources to get things set up like security, WiFi, utility providers, etc. I can go on and on. Overall, I highly recommend if you want peace of mind through the home buying process!
Kody and Brendan were great. They battled hard for me at every step of the way to make my American dream of home ownership come true! Veterans United really has veterans’ best interest at heart and went above and beyond to help me! I won’t forget that.
Taylor was amazing, I wouldn’t want anyone else on my side. She made the process very smooth and easy, she answered all my questions and helped me become a homeowner. She’s great, highly recommend to have her in your corner during your home buying process.
Mike was great and the whole process was fast and easy.
