assiging one person to answer about your loan worked
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
⭐ 1 star — Deeply disappointing experienceVeterans United started with warm communication and reassuring promises, but as our closing progressed, we felt increasingly dismissed. Repeated delays, changing closing dates, and rising costs caused unnecessary stress, extra expenses, and lost PTO.My husband is a disabled veteran, and this process took a serious emotional toll on our family. We trusted the assurances that everything was ready, only to face more problems and uncertainty.We asked management to address our experience and cover our first mortgage payment. We still have no clear decision. Jonathan has responded, but those responses have not resulted in a resolution, and we have received no meaningful apology.They removed some fees, but in our view, those fees arose from problems they created themselves. That does not make up for the money, time, and peace of mind we lost.We were left feeling embarrassed and foolish for trusting them. We deserved clear communication, accountability, and respectful treatment. Based on our experience, I would not recommend Veterans United.
Satey was amazing from start to finish! What stood out most was her determination and willingness to compete for our business, which helped us secure a fantastic rate. She stayed on top of everything, got things done without hesitation, and kept the process moving. She was confident and proactive. We couldn't have asked for a better loan officer!
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
I cannot stress enough how incredible my experience with Veterans United was. Customer service perfection. Everyone on my assigned team was extremely friendly. They literally sent me a care package with some really nice stuff. There are so many more benefits I haven't mentioned.
I will never buy another house without VU and will recommend VU to every veteran I know.
Colin was a breeze to work with and so patient with us.
I would be very happy to recommend Veterans United to any and everyone. Veterans United were very patient and would go above and beyond in helping you fulfill your dream of becoming a home owner.
I am truly grateful to Veterans United in helping me make my lifelong dream come true.
THANK YOU.
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Our loan officer went above and beyond, making us feel comfortable throughout the whole process. The team was great and very professional and super nice.
The team we worked with was absolutely amazing! Chase was a blessing with all the help and information, very quick to respond and made sure to get an answer if he didn't have it. 10/10 would/have recommend(ed) to any of my people looking to buy a house. I look forward to working with this team for a long time coming. Seriously cannot say enough positive things about the team I had buying my home. Chase went above and beyond to make the process as easy as possible as well as making sure we understood every step and knew what was being signed. Again 10/10 if there was a bigger number my team would have it hands down!
I had a fantastic experience working with Veterans United to purchase my first home! The entire process was a great experience, and I truly appreciate the support and guidance I received along the way. Buying my first home was a big milestone, and having a team that helped make the process smooth and stress-free meant a lot to me. I’m very grateful for the hard work, professionalism, and assistance I received from start to finish. I would absolutely recommend Veterans United to anyone looking to purchase a home, especially first-time homebuyers. Thank you for helping make my dream of homeownership a reality!
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
