Miguel and his team were so attentive and available to answer our questions. The process was streamlined and yet personalized to meet our special circumstances. We are 100% pleased with this experience.S.M. — San Antonio Veteran
The lending team assigned to me had a month and a half to close, they failed to do so in that time. Because of it the seller ran into problems and had to extend the time I could close and move in. Had to open a credit card that I did not want because they couldn't secure the loan without me doing so after I was already approved for the loan. I was also moved multiple times from representative to representative to the point where I didn't know who to contact for what issue I was having. Seemed like problem after problem. The only good was my assigned Concierge.
Response from Veterans United
Hi Tayler,
I’m really sorry this process felt so stressful and disorganized. I can understand how frustrating it must have been to deal with delays, changing points of contact, and last-minute financing concerns after expecting things to move forward smoothly.
While I’m glad your Concierge provided some support along the way, it’s clear the overall experience did not meet expectations. Your feedback about communication, consistency, and the closing timeline is important and something I’d like my team to review further.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Whitney and her team were phenomenal! Thank you team for all your hard efforts in getting my family and I in our dream home!
Process was extremely smooth!! Thank you!!
This was a very difficult experience. I have purchased three homes in my life. I was really praying that the fact that the company used "Veterans" would be more conducive to taking care of business. It was not up to par.
Response from Veterans United
Hi Brenda,
I’m sorry to hear this experience fell short of your expectations, especially after trusting a company that serves Veterans. Buying a home should feel supported and straightforward, and I understand how disappointing it must have been for the process to feel otherwise.
Your feedback is appreciated, and I’d welcome the chance to learn more about what happened. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Everyone was Wonderful to work with
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Veterans United Home Loans, it took a lot of of the stress out of a very stressful process
Pretty painless process. Everyone was as nice and helpful as you could expect.This was our first VA loan experience, and this team rolls out the red carpet.Thank youNick & Stacy
Veterans United was exceptional! They worked with us through any hiccups, and assured us closing was still going to happen. They were able to answer any question, and we knew they were only a phone call away! We would recommend to anyone.
I think the patience in understanding the process, and the consistent communication was really beneficial for my wife and I.
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
As U.S. Army veteran I found the Veterans United group was extremely well coordinated as each team member was in communication with the others. Any questions that aroz were quickly answer with guidance along the way.
My assigned realtor was so very wonderful and helped me shop for our new home day and night until we found the right one. Even after the sale she made herself available and assisted with numerous questions and issues.
My insurance agent became involved as we moved towards closing and became an intricate part of the team ensuring his part would enter the fold seamlessly.
As with any major purchase, there are many eyes to dot and tees to cross. Each team member made sure I stayed on track completing each task at the appropriate time.
If I was to purchase another home or knew someone that was, I would definitely recommend Veterans United 100%.
I seemed to have stumbled with a lot of issues, needed to know more of the payments ahead maybe a height in awareness but it’s why some can shy away from business. Also some may not have the time for videos such as myself because one should know the military is always moving and barely gives breaks/time to review such information such as being overseas in my experience. Lastly the closing was a bit of a mess, my wife being on the paperwork was not ideal because she is not a citizen yet and I planned on doing the right paperwork after the fact.
Response from Veterans United
Hey Angel,
Thank you for sharing your feedback. I’m sorry parts of the process felt frustrating and overwhelming, especially while balancing military life and being overseas. I understand how difficult it can be to find extra time to review videos or additional information during a move or transition.
I also apologize for the confusion and stress surrounding the closing process and paperwork involving your wife. Your feedback about communication and setting expectations is truly appreciated and helps us improve the experience for future borrowers.
If you’d like to talk more about your experience, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The process went extremely smoothly and quickly thanks to the great help by Laura and Brayden
