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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,480 reviews
702 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,480 unfiltered reviews

Starting on Page 11 of 15,583. Return to Page 1

5 out of 5 Stars
headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars

Very professional people who went out of their way to help me through the mortgage and lending process.
A big thanks to both Brian and Chris.

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars

Justin and the team at Veterans United were outstanding from start to finish. 10/10 experience.Justin regularly followed up with us throughout the process, but never in a way that felt pushy or like he was pestering us. He was quick to answer our questions, especially as we worked through the details of our VA home loan, and he made the whole process feel much easier to understand.One thing that really stood out to us was the personal touch. When one home we tried to put an offer on fell through, Justin was genuinely sympathetic and encouraging. That meant a lot to us and made us feel like we were working with someone who actually cared, not just someone trying to close a loan.The Veterans United portal was also easy to follow and helped keep everything organized along the way. We are very thankful for Justin and the whole team, and I will absolutely be recommending Veterans United to all my fellow vets in the future.

headshot image of Justin Hudson

Loan Officer: Justin Hudson

NMLS# 1823997

5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
Photo submission from Jermaine M.

Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.

headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars

Allow me to thank Eric Johnson and his team for ALL their help!!!This is our 2nd home purchase with Eric and Vetrans United and they never cease to amaze me. Their personal approach and genuine concern about my families happiness and well being is a refreshing change.
I would definitely recommend Eric and Vetrans United to family and friends alike.V/R
William R Kuzelka
USN, RETIRED

headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars

I’ve now been through the home buying process twice with Shawn Hall at Veterans United, and I can confidently say he is one of the best loan officers I’ve ever worked with. Shawn consistently demonstrated professionalism, communication, and dedication from start to finish. He made every step of the process smooth, straightforward, and stress-free while always taking the time to answer questions and make sure I understood everything along the way. Having worked with him twice now, I can say his level of service and commitment never changes — he truly cares about his clients and goes above and beyond to make the experience exceptional.I also want to recognize Mackenzie McCarthy, the loan coordinator, for her outstanding work throughout the process. Mackenzie is a proactive hard charger who stays ahead of everything and keeps the process moving efficiently. Her communication, organization, and attention to detail were second to none. She was always quick to respond, kept me updated constantly, and made sure nothing slipped through the cracks. The teamwork between Shawn and Mackenzie made the entire experience seamless.
I highly recommend Veterans United, especially Shawn Hall and Mackenzie McCarthy, to any veteran or homebuyer looking for a knowledgeable, professional, and hardworking team.

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
headshot image of Chris Angelo

Loan Officer: Chris Angelo

NMLS# 1861983

4.5 out of 5 Stars
headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars

We're very pleased with Sarah and her team very professional. Delt with her before when we first bought our home. Both experiences were great. Just loved working with them. 🙂🙂

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

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5 out of 5 Stars

Very professional and knowledgeable team.They kept up informed and explained anything we needed clarification on.

headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars

The whole home buying process was smoother than I ever thought it would be. Courtney, Bailey, and Nacim were all great! I am a first-time home buyer and I'm grateful I had this team to help me. This is a 10 out of 10 team.

headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Photo submission from Kelly G.

Thank you so much for your determination to make my dream come true !

headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

1.5 out of 5 Stars

Kelsey made this process very hard. There were many times that I asked a specific question and she answered in regards to something else. She would make changes and send me screenshots of a document as proof of her change, but if she had scrolled down one more page she would have seen her change was erroneous, but it took me calling her out and showing her the error. I was asked to pay more for an appraisal, however upon my research it was found that wasn't even something myself or the lender could approve it had to come from the VA and would be paid by the seller and that there was an official request form. This is something the lender should have looked into prior to requesting I pay more. I requested an earlier close date and nobody from the team responded to me saying it could happen. The only indication I had that it was happening was because I received a todo to change my HOI effective date. There were times I had uploaded documents and later Kelsey would ask for them and then say she didn't see I had uploaded them. I am not sure if she is new, but it definitely seems like she could use some training and learn to communicate better with the person trying to get the loan.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars

Emily, Anthony, and the rest of my Team went beyond their scope of duties to get us across the finish line to get us approved so we could refinance hour home loan to a lower mortgage payment.

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
headshot image of Mickey Sires

Loan Officer: Mickey Sires

NMLS# 2365616

5 out of 5 Stars

Bob and his team were incredibly helpful, responsive, and knowledgeable. This was my first home purchase, so I was nervous, but they made the process so smooth.

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars

Very professional and available for any assistance if needed. Smoothest move yet.

headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars

Everyone has been so helpful and made things smoother

headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

4.5 out of 5 Stars
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Photo submission from Cristal P.

I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars

Rachel Gruber helped me buy my first house and the process was easy and straightforward. She was there to answer any questions I had and give advice on any of my concerns.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

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