It was a quick and painless process.
they need better communication between office staff,stop asking the same questions, saying they did not received such in such. If they cannot do a loan in the time asked they need to say so. They said the seller wanted to sell on a certain day. Us as a buyer was not in that big of a hurry. They should of said something to Us.
Response from Veterans United
Thank you for the review Fred. We understand that when information is asked for multiple times it can cause frustration. And that if the documents needed do not satisfy underwriting that you need a better explanation on what will work. If you would like to discuss this further please feel free to contact our Client Advocate team for further research.
Adam and his team were very helpful. Every time I contacted them they returned my calls very quickly. it was a very easy process and my loan was ready for closing very quick.
I was nervous about buying a home since it is my first time. They ensured me that I was in good hands and that they would make the process simple and easy for me as well as get me the best deal. They did exactly that!
starting from my initial contact right up to the closing of our house the team has been great. the lighthouse team helped me get my credit up to snuff and Jeanette Klein along with Kimber Guyman answered any question i had and helped us through the whole process.
This is the third home I have purchased, and by far the easiest.
There was some.prinlems and confusions but Ryan and his team worked hard to get everything worked out and fixed.
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Great job by everyone involved.
Website and access to information was simple and convenient.
We had a great experience and we couldn't have asked for a better team
Have no complaints. Alex H. Great job.
Mitch, Aaron and the whole team at veterans United are simply amazing! Professional and most of all extremely knowledgable about the home buying loan process . They genuinely care about the customer and it shows. Would highly recommend these guys to anyone.
We had unexpected delays during the loan process, due to internal errors, miscommunications, and not understanding the timelines of the VA. These delays caused significant amount of stress to us and the sellers, and put at risk our earnest money and the deal. These delays, in our opinion, may have been avoided by having a lead/champion that was engaged in coordinating the handoffs between the different departments (eg. loan processing and underwriting), double-checking for and following up on missing information, and removing barriers, with understanding and appropriate urgency considering the target closing date. In our case we missed our target closing date, which had to be mitigated by us writing emails, making calls, and writing a letter to the VA to ask them to expedite the process.
Tyler and his team were stellar in every aspect of this process.
Cara Chamberlain is a wonderful, responsive, knowledgeable, caring member of your team.
Very intuitive online systems and VU had all the answers to my questions
Extremely helpful and always available even on weekends
