I think the overall site was not very upfront and a bit misleading. The whole process was more about getting the loan closed quick vs. effectively and in the end the loan was pushed back. The recommended contractors (realtor, appraisal) were pretty horrible and the worst part. Who you work with and recommend effects the view back on your company.
Response from Veterans United
Jovan, we have reviewed your feedback and we thank you for taking time to share with us further. It is a fact that VA appraisers are selected and appointed by the Department of Veterans Affairs directly. Veterans United does not recommend those individuals. We hope that our customer service exceeded your expectations in other ways, and we always seek to improve the home buying experience based on customer feedback. If you wish to share more information please do not hesitate to contact our Client Advocate team for further assistance.
Veterans United was nothing short of outs
Going thru Veterans United Home Loans was an great experience to me, very friendly staff, couldn't ask for a better group of personnel from your office.
Scott and the team I worked with were extremely patient with me during the process even when I did not provide required information in a more timely manner. They were able to answer any question that I had and sometimes even had to ask the question twice due to my lack of understanding.
Straight forward loan process with easy to navigate online document upload and features. Great communication
Team VU have been so professional and helpful. Constant communication has made this experience so easy from the buyers side.
Veterans United made the process incredibly simple, from the workbook and online course explaining every step to the online profile. Everything was quick and easy.
Our experience with Veterans united was unbelievable. Took a lot of less time than we anticipated. Every person included in the process was very benifial.
It was effortless and painless!!
Gabriel was fantastic throughout the entire process starting with chatting with us at the Nine Line grand opening (giving us some tips and pointers) all the way through closing. I never had to guess how things were going since his team gave me steady updates and was always quick to respond if I had any questions. This was by far the easiest mortgage process I have ever had.
Thanks for an awesome experience from the first telephone conversation through the final crossing at the finish line with the purchase of our new home. Will definitely recommend team NICK, KATHY and all others involved for everything. Keep up the GREAT WORK!
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Helpful, courteous, sincere.
Great Team to work with. Tyler and Paul were very nice and helpful throughout the whole closing process. Thank you Guy's. We love our new " New To Us Home " .Henry & Molly Stotts
From beginning to end....Bryant, Allie and the entire Team made this home buying experience so stress free setting the "BAR" ahead of all others.
Veterans United was outstanding. Easy to use intuitive web based check list made it easy to see where everything was and what I needed to do next. The entire team was friendly, helpful and very knowledgeable. Matt actually knew more than my realtor on contracting and helped me correct her mistakes! Chris was also awesome helpful. I am blown away I will never use anyone else.
