It was quick easy and awesome! My team was wonderful.
Very professional, with a very good and easy to navigate portal. Easy access to all the info we needed, very simple to upload and download documents. We knew what was going on all the time and everyday we were informed accordingly.t
Speedy and efficient processes
Love the agent
Our personal loan specialist was very knowledgeable and always seemed to be on top of things. However, our transaction coordinator was changed mid-process due to child birth and there seemed to be some poor communication in the hand-off because things did not go as smoothly as I felt they should have after this transition. Perhaps, it was due to the nature of the complexity of a VA loan (I wouldn't know, this is my first VA loan). But when we spoke on several occasions, it seemed as though she was lost and hadn't been in the loop with what was going on, requesting that I submit documents that had been previously submitted and about which I had sent multiple emails and texts. On the other hand, she was always pleasant and courteous. seemed
Our loan specialist, Brenda Mertz, was awesome!! She helped us to understand things we really weren't sure of. She's very good at her job. She made it easier to deal with the underwriters. Thank you, Brenda!!
Ready to see for yourself?
Experience first-hand why 368,936 homeowners give us a perfect score!
Billy Watkins and his team have been nothing but terrific for us. Victoria and Melissa really made sure all of my questions were answered in a timely manner.
It was a very lovely experience working with Veterans United, very friendly, experienced, and professional
Veronica was TERRIBLE! she screwed up our account big time. Thanks her to her we had to pay more money out of pocket then we were supposed to and she LIED constantly to us and our realtor saying we were getting our money back and that was not the case. Veronica had no idea of what she was doing.
Response from Veterans United
Hello Christopher, we appreciate your feedback. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team has attempted to reach you for help improving our service for future customers.
Although none of my other family could use VA benefits, I would recommend Veterans United, so they could pass the information on to other veterans. The entire team has been an invaluable source of information and support.
Very helpful and always keep us up to date.
