The experience I had with VHU was beyond disappointing. They are your best friends until something goes wrong and then you don’t hear back from them. They come off nice but it’s good to know they are not a bank they do not have real money. They are brokers who want to sell you and and your loan as soon as they can and your best interest is not their concern. I would not recommend them to any of my veteran friends and they are blacklisted from all my closest veteran friends. Try USAA or NavyFed before you make the mistake I did
Response from Veterans United
Ryan, thank you for taking time out of your day to share this information. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service. It is our goal to provide consistent and personable customer service as a direct VA lender. We do not conduct business as a mortgage broker. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
From the beginning vets United had people to assist and advise to insure the loan process was seamless. The only thing I would have liked would have been more and faster communication.
Couldn't have asked for a more courteous, and professional team of people to be on your side.
I feel that the team worked hard and kept me informed very well.
Mike Mange and his team were outstanding in every sense of the word! Excellent communications at any given time. Not only are the professionals but understanding and patient!!
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Josh was very patient and helpful through the entire process. He was a great help to me and my family.
They have been patient and great through the whole experience. If there were any issues they were remedied quickly and professionally.
It was a grate experience to deal with veterans united home loans.If I was to buy another home it would be with veterans united loans.
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He was patient, friendly , helpful and a great person to work with.
I couldn't be happier.
Nick and his team were great!
