My loan officer, Randee, was the best! Great communication, very responsive, explained everything.
Tim along with the support team made my home buying process pretty simple. In instances where I did not quite understand, someone from the team was always quick and ready to provide clarification. I appreciate the support that was provided.
The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.
Veterans United dropped the ball big time and at the last minute they realized we needed a water well tested. veterans United knew from inception that we were building a home on well water but someone did not read my information and this delayed our closing by 8-10 days! Not happy with veterans United at all about this
Response from Veterans United
Hi Robert,
I'm sorry to hear how frustrating this experience was. I understand how disappointing it is to have your closing delayed, especially when you're expecting everything to come together at the finish line.
I reviewed your file, and I can see there were documents related to the well and the required testing that were still being finalized before closing. I understand that doesn't make the delay any less frustrating, and I'm sorry for the impact it had on your homebuying experience.
I'd appreciate the opportunity to learn more about what happened and discuss your concerns directly. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Derek was awesome. He always made himself available to answer questions or let me know he will get back to me soon.
My whole team did a phenomenal Job! 10/10 I highly recommend Veterans United to anyone seeking to purchase a home! The team is lovely, and does an outstanding job at what they all do!
The best home buying experience I have ever had. The best team I have worked with.
Every member of the team we were on was GREAT! Always responsive, we actually dealt with REAL people, not just recordings. The portal is great and easy to use and now we can continue to use it to make our mortgage payments and communicate with Veterans United Home Loans. We greatly appreciate the service and feel like we have many new friends through this process. We will and would highly recommend Veterans United Home Loans.
Second time working with Dustin. Very responsive and makes the process easy.
Our lender Alberto was an amazing person that kept us informed all the way till closing
Hard to put into words how outstanding Veterans United is. Nick Holman, Melissa Steingrubey, Delaney White & Brock were all friendly, responsive and extremely knowledgeable. It was my first time buying a house and when I would talk with Nick H. about all the details, he was extremely precise and honest, it was like talking to someone I knew my whole life.10 out of 10 and I will recommend Veterans United to everyone I can. Thank you to the team for helping me complete this huge step in my life.
Best regards,
Paul Bradley
It was great from start to close! Couldn’t ask for better!
Veterans United made the entire home-buying process incredibly easy. As a 21-year-old purchasing my first home, I appreciated how they walked me through every step and made sure I understood everything along the way. The experience was smooth from start to finish, and I would definitely recommend Veterans United to my friends and family.
A special thank you to Ryley -he was outstanding! He stayed on top of everything, kept me informed throughout the process, and made handling all the paperwork stress-free. I truly couldn’t have asked for a better experience.
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Didn’t find out you wanted a water test until after my home inspection. So I had to call and have my inspector go back out. That was annoying.Please line out everything you need right from
The start.
The team really helped me in all ways and I was informed of every detail. The best team ever
I had a great experience with Veterans United, everyone was professional and they absolutely knew their jobs, so that made the house buying process easy for me. Thanks for the hard work.
Brandon and Jody went above and beyond to make this happen for us. We couldn’t be happier that we now have a home for generations to come, and for that we are forever grateful. Thank you!
With us every step of the way
