My home buying process was very efficient. The loan officer(Donna Roof) was helpful and the real estate agent(Derek McCord) was outstanding.
Sheryl was great at staying on top of everything we needed. it was extremely easy to receive and review documents by email and sign them from our computer or phone. She was very flexible with our odd schedule. I will definitely recommend her to family and friends.
Over all working with VU was a positive experience. All of the required documents can be very tedious, but after the housing crash I fully understand a lender's need to protect themselves and also the borrower. With that perspective I really didn't mind.
Dave and Presley were very responsive and very helpful; I feel like both of them put in a lot of hard work for me.
Megan Phelps my real estate agent worked hard for us and it was pleasure to work with her as well.
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Was 100% on our side.. But helped the seller (FSBO) with the process as well.
Found us the perfect home. Communicated with us better than we expected.
I'm giving the Real Estate Agent an "8" for one reason, Dawn Cromwell was horrible and was the only negative component of the entire VU process. \With that being said, the Keller Williams Brokers, Mark Midyette and Chris Van Olphen stepped in and took over the transaction and saved the transaction. Both Mark and Chris were very pleasant to work with, very informative and demonstrated the client was important and they were interested in the client's best interest. Unfortunately Dawn Cromwell did not demonstrate the same client interest which led to significant frustration and almost resulted in us losing the house.
I would highly recommend Mark and Chris to any future VU buyers seeking an agent.
The VU Real Estate referral and Insurance team (Michelle, Tyler and Bruce) were great as well. They provided a piece of mind to the customer and reduced work I would have needed to perform otherwise.
Lastly, I cannot stress enough the level of support and satisfaction Ashley provided throughout this entire process.
I will definitely recommend Ashley and VU to everyone I know for their purchase and refinance needs.
The underwriters want way to information, and we're extremely annoying, but at the end of the day, they performed, so that is a positive.
Dave was very professional and patient...........he returned all of my calls in a timely manner and I could not have gotten thru this process without him.....he is five star
The entire team did great work and the experience was great.
Danny and Denise were great to work with and very thorough
Laura is a very nice person but I have to say that we did all the work in finding a home and going to the appointments to see the homes. She was hardly there. All she did was the paperwork.
Debbie was awesome, her customer service was exceptional and above all expectations. I am so thankful she was recommended to me and to recommend her service to anyone would be a tremendous favor that would have a priceless value. I would feel confident putting my reputation on the line to recommend Debbie and Veterans United to any of my closest friends and family.
The appraiser was absolutley horrible, and attempted to exploit me into paying additional trip fees, but seeing as that is out of my loan officers control, I give Matt Lucas a 10.