As a first time home buyer and not used to all the inspections and paperwork that was involved it felt overwhelming. The fact I travel for my work meant I was not at home with access to paperwork only added to the stress. Those minor details were all I had any issues with.
Easy to work with, very helpful and employees care about helping customers long-term. Loved to work with the team we have worked with- we will recommend to all our Veteran friends!
Great team to work with.
Thank you, Veterans United, for all your support in helping us close on our home and for continuously keeping us informed when rates dropped to refinance. The process has been incredibly smooth, and we couldn’t be happier with the experience. Every member of your team has been a pleasure to work with, making what can be a complex journey feel seamless and manageable. We’re grateful for your dedication and for always having our best interests in mind!
Every step was taken care of for me; the real estate agent provided by Veterans United helped me negotiate the closing costs of the loan so I did not have to pay anything out of pocket. I got my earnest money back, and the only money I had to pay out of pocket was 550 for an appraisal! That is it! Normally, costs could be 8k for closing, 8k for other related fees, and a downpayment. Veterans United even selected a real estate agent who also helped every step of the way with even the simplest questions and recommended a lawyer for the closing costs where the lawyer's fees were tacked into the loan so I did not have to pay out of pocket or worry! I would not have been able to buy a house without Veterans United!
Everyone was very helpful throughout the buying process.
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Have had 2 great experiences working with Veterans United Home Loans in the last 5 years. The team we were paired with at VU was top notch, making the stressful home buying experience easy, smooth, and with minimal stress. Our loan officer was incredible, working with us to lock in a low mortgage rate and being available to us for any quick concerns or questions. Could not have asked for a better home buying experience. Moving is challenging enough, and VU made it as hassle free as possible. Thank you VU! Thank you Philip 🙏
A very smooth process and great customer service!
I fully trust Jodie and will continue to work with her.
Buying a home can be a nail biting experience and I wasn't sure what to expect when I decided it was time to take that step. I had seen Veteran's United many times and decided to give them a try. I am so happy that I did! From getting my pre-approval right down to the closing they made it super easy! I have family and friends who purchased homes in the past and talked about the long, drawn out steps they had to take and the how hard it was to get to closing but that wasn't my experience at all! Veteran's United matched me up with an amazing loan officer and his incredible loan coordinator, they provided a concierge to help me find services and keep me on track all the way past moving day, and they even matched me up with the perfect realtor! The online portal makes things super easy to follow. It is like having someone holding your hand every step of the way. I am beyond grateful for my Veteran's United experience! I truly feel like a part of the family.
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Vets. United helped my wife and I purchase our very first home and we couldn’t be more happy with what we got, when got it, how we got it. From the realtor that assisted us in finding our home, to the IRRRL loan process after purchasing it (210 days after we closed), the whole team at Veterans United have been top notch. The entire “buying experience” to the refinance later, was “pain-free” and simple. Veterans United, you ROCK!!!:)
Overall amazing and very smooth process, I didn’t think I was going to close on a home so fast and efficiently.
Jennifer was outstanding with getting my loan all set up. I will for sure be using Veterans United Again.
Fantastic experience overall, the team was very responsive and extremely helpful. 10/10 would do it again. Thanks!
I cannot recommend Veterans United till Veterans United sets and begins a Team of two and only two team members: 1. Loan Coordinator. 2. Loan Officer and that's it!
Response from Veterans United
Hi Miguel,
I appreciate you taking the time to share your thoughts with us. I understand that having a larger team involved in your loan process might feel overwhelming, and I’m sorry if it felt like too many hands in the mix. We try to structure our teams to provide specialized support at each stage, but your input is valuable, and I’ll make sure it gets shared with our team leaders.
If you have any other ideas or want to dive into this further, please don’t hesitate to reach out. I’m here to help however I can. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
