Everyone I talked to and worked with was exceptionally knowledgeable and kind.
Please note: I do not give 10's on any pole since we all have room for improvement and for me a 10 means there is nothing that could be made better. Thanks
As a first time buyer the process was difficult enough. Jason Etters was there every step of the way to make it much easier and more understanding.
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It made the process of buying a home so easy.
I believe the underwriters need to be more organized and have a list and let the buyer know what is needed in the beginning. Not wait and have to get items at the last minute.
They were with me every step of the way. I was always well informed of things that were happening and most times I knew what to expect before it happened.
The request for duplicate copies got a little old. At one point I resent the exact same e-mail with the exact same attachments twice to submit documents. The only difference was they were a week apart.
Mr. Steven Humble and Mr. Xander Hieken answered all of our many questions and was always available when we needed to know something.
Chris Solomon was awesome to work with.
A lot of faxing paperwork,the same paperwork over and over takes time and costs us a lot of money
They made the process seems so easy and hassle free Very professional and knowledgeable in every aspect of the loan .Most of all very friendly it feels that you are in good hands.
The team work from VU was
Everyone was incredibly helpful and supportive
While I understand every loan applicant needs different information when it comes to underwriting, I think it might speed things up if all the information needed was asked for up front. This closing took almost 10 weeks
All contact was very professional, straight forward and customer service was priority
