Tommy and his team did an excellent job, having the documentation ready and answering questions about the loan. They were very diligent and proactive. Fantastic job.
Some people were good some people I had to beg them to send me stuff they said they would send a week ago on multiple occasions. Some people would have good response times (within a couple days) some people would ghost me for weeks after I tried multiple times to get into contact with them. Some people when I needed something from you guys would get me my help. Some people the only time they would communicate with me is when they needed something from me.
Response from Veterans United
Hey Ryne,
I appreciate you sharing this with us. I’m glad there were people along the way who were responsive and helpful, but I’m sorry that wasn’t consistent throughout your experience. Having to follow up multiple times for something you were expecting, or going weeks without hearing back, can make an already stressful process much more frustrating.
Communication should feel like a two-way street, and I understand why it was disappointing to feel like you were sometimes only hearing from us when something was needed from you. I’d like to learn more about your experience and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Maggie and her team were great and answered any questions I had in a timely manner.
Bill made the process so smooth. Veterans yook care of more than we expected. Thank you!
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I had a great experience with Veterans United purchasing my first home using my VA loan benefit. My loan officer, Eric, along with the lending team, were very helpful throughout the entire process and worked through any issues that came up along the way. Communication was great, and I always felt informed about what was needed next. I’m very grateful for the support I received and would definitely recommend Veterans United to other Veterans looking to purchase a home.
Y'all were so nice and helpful. Y'all even helped with not just the house but helping out get our utilities on and had so many helpful information. Thank y'all for all you have done
Thank you all for making this home buying process easier. Also, I appreciate the Air Force plaque sent home following closing. Thank you again.
The staff were helpful from beginning to end. Great communication and customer service. I will strongly recommend. Thanks for everything.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Unfortunately, our experience with this lending company was extremely disappointing from start to finish.
Communication was consistently poor, and there were multiple instances where we were told things that were either inaccurate or seemed to change depending on who we spoke with. This created unnecessary confusion and stress during an already stressful process. We frequently felt as though we were being asked to provide or explain things that had already been addressed, and getting clear, consistent answers was incredibly difficult.
What was even more disappointing was the lack of professionalism in some of the interactions. We experienced communication that came across as rude and dismissive, and our realtor was also treated in a way that we felt was unnecessarily disrespectful and unprofessional. Our realtor worked extremely hard to keep everything moving and should not have had to deal with that type of communication.
Buying a home is a major financial decision, and you should be able to trust your lender to communicate clearly, provide accurate information, and work professionally with everyone involved in the transaction. Unfortunately, that was not our experience.
We are thankful the process is finally behind us, but based on our experience, I would not recommend this lending company. The entire process caused far more frustration and stress than it should have.
Response from Veterans United
Hi Joshua,
I’m sorry this was your experience with us. Buying a home already comes with plenty of stress, and having to repeatedly revisit information, sort through inconsistent answers, or struggle to get clear communication only adds to that.
I’m also concerned to hear that some of your interactions felt rude or dismissive, including those involving your realtor. You and the people helping you through such an important purchase deserve to feel heard and treated with professionalism throughout the process.
I appreciate you taking the time to share this, even though I know it comes after a frustrating experience. I’d like the opportunity to learn more about what happened and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Amanda was phenomenal
Veterans United was fantastic. It comes down to the team and this company hires great people that care. I couldnt have asked for a better experience. They even sent a package after we moved in for my family (items I mentioned our child enjoyed and even small things for our animal famil members).
Victoria was diligent. I know she has a lot going on. I wished I had more contact with her, but her workload makes it understandable. Overall she was caring and patient.
Thank you so much for your determination to make my dream come true !
Very smooth process, I knew very little about the home buying process and every department was very present, knowledgeable, and eager to help. The team really looks out for you. Kenny is the man!
They were very thorough and made everything easy.
Outstanding from beginning to end
