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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
472,995 reviews
655 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 472,995 unfiltered reviews

Starting on Page 15 of 15,767. Return to Page 1

5 out of 5 Stars

Heidi and her entire team stayed on top of EVERYTHING.
We even had a curveball thrown at us when closing got pushed up a week, about 2 weeks from losing. Heidi said "Let us get to work", and she and her team made it happen. Everything went as smooth as silk. Couldn't have asked for more, and cant recommend enough.

headshot image of Heidi Bailey-Houston

Loan Officer Team Lead: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
headshot image of Eric Wetz

Loan Officer: Eric Wetz

NMLS# 1842871

5 out of 5 Stars
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars

Jennifer & Sara were amazing ! They made the process so easy and smooth and were available every step of the way!

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars
Photo submission from Cristal P.

I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars

Our experience working with Ellis and his team was so great. He always answered my continuous questions with kindness and never made me feel “less than” or a bother. Once we went under contract, he and Curtis moved everything through so quickly and smoothly. We are so grateful and love our new home! I would highly recommend them to anyone!

headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Alex Dickherber

Loan Officer Team Lead: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
headshot image of Charlie Holsten

Loan Officer Team Lead: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars

Spencer, Tiffani, and Diego were amazing!! So helpful and caring every step of the way especially with all the random bumps in the road they made sure we were taken care of!! We got the cutest package after we closed and they even gave us customized things for our kittens!! It was amazing!!

headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

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5 out of 5 Stars

Everyone was second to none I would recommend them to my mother

headshot image of Morgan Crawford

Loan Officer: Morgan Crawford

NMLS# 2806982

5 out of 5 Stars

This has been my 3rd time using Veterans United, As always, Tommy Purk and his team went above and beyond. The level of customer service and attention to detail is simply amazing. Just a BIG Thank you again, You guys are the BEST!!William Sypolt

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars

Michelle Westbrook was amazing to work with and was me every step of the way. She made the experience very pleasant and answered all of my questions throughly!

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars

Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars

Very easy and straight forward process plentiful of help was offerd to my first home buying purchase

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer Team Lead: Jon Abernathy

NMLS# 49695

5 out of 5 Stars

Excellent experience from start to finish. Our loan officer, Nick Holman & his team, were very helpful, kind, and always quick to answer our questions. We really appreciate everything they did for us!

headshot image of Nick Holman

Loan Officer Team Lead: Nick Holman

NMLS# 1052289

5 out of 5 Stars

Veterans United made buying my first home incredibly easy. As a 22 year old, I knew almost nothing about the home buying process, but their team made everything simple, straightforward, and stress free. They guided me through every step with clear recommendations and were always available to answer my questions.Melissa and her team were exceptionally responsive and went above and beyond whenever I needed help. Their professionalism and support gave me confidence throughout the entire process. I couldn't have asked for a better experience, and I would absolutely recommend Veterans United, especially Melissa and her team, to anyone looking to buy a home.

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
headshot image of Shawn Stewart

Software Engineer: Shawn Stewart

NMLS# 1531270

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4.5 out of 5 Stars

Hello,
Overall the whole team did exceptionally well. Kait was great, and I know that she was just doing her job, however, some of the personal stuff, I felt, was VERY unnecessary. All in all, I truly appreciate the fight she had to deal with, in order to make us, currently home owners!
Thank ALL of YOU for ALL of your HARD work. WE REALLY enjoy our NEW HOME. And yes, there are some kinks that we're having to resolve, however, WE LOVE OUR HOMR!
Thank you guys!
Be blessed,Tuluara "Tee" Etheridge :)

headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars
headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars

Kris and his team were extremely communicative and supportive throughout this process. When my own agent was hard to reach and I was confused in the process, I knew I could reach out to Kris or Greg and get the clarification I needed. I knew we were in good hands throughout the entire experience.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

4.5 out of 5 Stars
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars

Once the process got started. They didn't hesitate with working hard to get thebloan approved.

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Photo submission from Andy A.

Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars

Mary and her team do did an amazing job getting us to close in 13 days. Very efficient and extremely great in communicating with us during the whole process. We could not have had a better experience. Thanks to all.

headshot image of Mary Teson

Loan Officer: Mary Teson

NMLS# 1974450

5 out of 5 Stars

Meghan was a great lender. Friendly, knowledgeable, and available almost 24/7 to answer our questions.Loved veterans united UI and how easy it made everything through the phone.

headshot image of Meghan Kopka

Branch Manager: Meghan Kopka

NMLS# 845777

5 out of 5 Stars

I actually did recommend someone during my process

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Zachary Nixon

Loan Officer: Zachary Nixon

NMLS# 2674597

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