The team that helped us was amazing. They were professional curtious and ectreamly friendly. Any questions we asked were answered in a timely manner. They were very helpful the entire time from the very start till closing. We would definatly recomend them to any of our friends that might be looking for a house.
I had so many questions the whole way round. There was someone there for me every step of the way to thoroughly help me in this process.
Austin Rapp and his team are extremely professional, knowledgeable, and easy to work with. Austin demonstrated high levels of professionalism, clear communication, and dedication. I would gladly recommend Veterans United to my family and friends.
Thanks for making my first home-buying experience better!
I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.
Veterans united was great. My loan officer Tyler and the rest of his team were a tremendous help to me during the process. They made it as smooth and easy as possible for me to buy my home. They were also kind enough to even send me a house warming gift. I hope I can work with Tyler and his team again in the future.
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Wendy and Rachel are an unstoppable force! Their entire team is absolutely amazing and have been there for all my questions and concerns! I can’t thank them enough!
I was nervous about home buying at first , Jeff explained everything and educated me on the process. I definitely recommend Jeff and his team.
Just a little disappointed with Allie, my original loan officer. It’s not a big deal, but things could have been handled better. My own research, along with AI technology nowadays, estimated that I’d be paying around $2,900 to $3,100 for the property, but Allie sent me an estimate of only $2,700. I ended up with a $3,096 monthly mortgage payment. I understand adjustments for property tax, home insurance etc as this is our second home but it should not be that big of a gap. I leaned toward her estimate because I trusted that she does this for a living versus a non human AI model and Google searches. Ultimately, we love the house, so we still went for it.
We love Heidi. She’s nothing but professional and accommodating. Absolutely the best you can have!
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Katie was amazing. When I had an issue in closing. I called after your working hours and 10 min later she called me back. She went beyond customer service. I felt like she cared about my concerns. Every time I applied for a house loan with your company. The service gets better and better. I will recommend your services with other veterans I know. Thank you for an easy process and the team you have is amazing. I work for a national company thru the United States and your company is like my Customer service is top priority.
Very helpful and patient they made sure i understood everything at cc all cc ateps cc and i loved the house warming gift they sent. They are very courteous and professional.
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The team was absolutely amazing. Everyone was very professional. Everyone made sure that I got everything done. Everyone made themselves available, and everyone made me feel like they were working for me and I might behalf.
I would like to thank jay c, Andrew and ward for what they have done. They always answered my questions in a timely manner. If they didn’t know the answers they made sure someone that did contact me right away. This team rocks!! Don’t hesitate reaching out to them with any home buying needs!!!
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
The whole team help me a lot with all the questions and clarity.
Botched the final amount and what checks I needed to get to close. Had to go to another state to get new checks for closing.
Response from Veterans United
Hey Rachel,
I'm sorry to hear about the confusion surrounding your final closing costs and the checks needed to complete your purchase. I can understand how frustrating it must have been to travel to another state to get everything sorted out, especially so close to closing. I appreciate you sharing your experience and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
