I have partnered with Veterans United on three houses now and the are exceptional at what they do. The streamline the process and communicate through the entire process. I would recommend VU to not only a friend but also to family members.
The whole team at Veterans United was great. Even while we were looking through a limited inventory, someone always reached out to see how our search was going. They made this process super easy. I would give them 20 stars if it would let me.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
my loan officers were okay but this whole process was extremely difficult. the company itself is what i have a problem with. I hear yall will just sell my loan to another company anyway.
Response from Veterans United
Hey Shane,
I’m sorry to hear the process felt so difficult and left you with a negative impression of the company overall. Buying or refinancing a home should feel straightforward and supported, and I understand how frustrating it is when the experience feels more stressful than expected.
I’m glad to hear your loan officers were okay to work with, but I also understand your concerns about loan servicing. In some cases, loans may be transferred to another servicer after closing, but that doesn’t change the support available to you. You’re still part of the Veterans United family, and our Client Advocate team is always here if questions or concerns come up along the way.
I’d be happy to look into your experience further and better understand what made the process so difficult. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The VU helped make our home buying process super quick and smooth, our team was great! Colin/Patrick were both amazing and took great care of us!
Very professional and open minded for a first time buyer . Communication was outstanding, it so nice to be able email, text to have help this is awesome.
Thanks for everything
,
Craig Anderson's loan team was great, and the star was Natalie Kelly. She was the big reason I went with VU instead of USAA. Craig Anderson was relatable and easy to talk to.
Brett, Taylor, and the Entire VU team were absolutely amazing! We loved working with them every step of the way and the made the process so easy and streamline! I couldn’t recommend them enough!
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
They made the process very easy. They understood my concerns and explained every detail in depth.
Bryan Walther and his staff, who assisted my wife and me, were absolutely amazing throughout the entire process. There are simply no words to describe how pleased my wife and I were with the service throughout this home purchase. We were kept in the loop the entire time, and it was an amazingly smooth process. I would recommend Veterans United to anyone.
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We just closed on our new home this Monday, and we couldn't be more grateful for the experience we had with Veterans United. From start to finish, our agent was incredibly helpful and responsive — any question we had was answered promptly, and we always felt in good hands.The closing process was smoother than we ever expected. Everything came together seamlessly, and we were able to focus on the excitement of this milestone rather than stressing over the details.If you're a veteran looking to buy a home, we wholeheartedly recommend Veterans United Realty. They truly made this dream a reality for our family, and we are so thankful for their support every step of the way.
The team did a excellent job was kept informed of everything from the start to the finish thanks helping us with our journey
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
I don't think I'd have succeeded in getting my home without them.
