We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
You guys are incredible.You’re like a well oiled,competent,coordinated machine.From the moment of my first phone call to the signing of the closure documents, I had an opportunity to witness “Poetry in Motion “. I believe that every Veteran should be aware of your existence and the excellent service that you are providing for us. I mean, I was amazed.I will certainly recommend you guys to all the veterans that I know who are considering buying a new home.Thank you very much for what you did for me and my family.Robert Curlee
I had a great experience with Veterans United. Nick and Tyler were excellent throughout the loan process and made everything straightforward and easy to understand. They were responsive, kept me updated, and were always available when I had questions. From getting started through closing, the entire process went smoothly. I would definitely recommend Veterans United to other Veterans looking to purchase a home.
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100% I would recommend to any veteran.
They worked hard to get to closing on time.
Third time using Veterans United and overall it’s always been a pleasant experience. The portal for to-dos makes things a breeze and everyone is always more than willing to do what they need to do to get you in your house.
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
My team kept me updated on my loan process and closing process.
You guys went above and beyond! I tell everybody how great you all are . Thank you you made our dream house a reality.
Danielle and her team were the absolute best. Anytime I had a question or concern they were getting back to me with the answer. The whole process was easy and we closed sooner than we expected. I would highly recommend any veteran that is considering purchasing a home to go through Veterans United. Thank you again for a wonderful experience!!
Fahad, Jared, and the entire team were phenomenal! Kept us well informed and were always very responsive.
Mortgage was sold to my old mortgage company less than 14 days after closing. Contacted the Mortgage Officer for an explanation and received no response. Credit score never seemed to match what my credit bureaus were telling me either.
Response from Veterans United
Hi Benjamin,
I can understand how surprising and frustrating it must have been to learn that your mortgage was transferred so soon after closing, especially when your attempts to get an explanation went unanswered. I'm sorry you were left with questions about both the transfer and the credit information provided during your loan process.
While mortgage transfers are a common part of the lending industry, I know that doesn't make the experience any less confusing. Even though your loan has been transferred, you're still part of the Veterans United family, and my Client Advocate team is here to help if you're having trouble or need additional clarification.
I'd appreciate the opportunity to look into your concerns more closely and help you better understand what happened. Please feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
