tyson and the rest of the team i worked with through the process were amazing. they were consistent and always had an answer to every question i had, very knolegable and resourceful people to work with. Will recommend to anyone buying a home.
They were so informative and helpful during this process.
They do a great job staying on top of things and being professional. Shout out to Dustin, Dika, Crosby, and the entire team. If you want a low stress home buying experience go with Veterans United!
Thank you so much for your determination to make my dream come true !
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Joey Philpot made our VA loan process remarkably smooth and stress-free! His clear communication, attention to detail, and deep understanding of VA home loans kept everything on track from day one through closing. I strongly recommend Joey to any veteran looking for a top-tier loan officer at Veterans United.
The entire process with the VA home loan program was beyond outstanding!! My loan officer Shane Ward called me within 5 minutes after filling out my application on a Sunday weekend and got the ball rolling immediately, which foremost set the stage for getting me into my now proudly owned home in 35 days. The whole team was super friendly and promt in all the departments. Far beyond my expectations working with the VA Home Loan program in the Alabama/Mississippi location!
Veterans United is a fantastic organization. They helped us everu step of the way to our new home. Their online services and website are easy to use.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
I was having the worst time ever trying to use usaa, I reached out to VU and they made everything so smooth fast and easy!
⭐⭐⭐⭐⭐Justin Darr was absolutely incredible throughout our entire home-buying process. He was professional, knowledgeable, responsive, and always took the time to explain everything and answer our questions. Justin made what could have been a stressful process feel easy and kept us informed every step of the way. We truly felt like he had our best interests in mind from start to finish. We couldn’t have asked for a better loan officer and would highly recommend Justin to anyone buying a home!
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Brian, and his team made buying my new home pretty easy . They kept in touch with me and always got back in touch with me if I had any questions.
The best we’ve ever worked with. Highly recommend !
You cost me money. It was all set up to have the closing cost in the buyers money and I was told the closing cost was $8000.00 so that left $2000.00 to get back to cover the appraisal and bug inspection and anything else that came up. I said earlier in the application time not to pay down the interest or points on the interest and but no they went and used $3000.00 to pay down the interest and there was another problem that had to be fixed to get the seller the right amount of money that they were to receive after all the problems and payment to lower my interest that made me have to pay $300.00 at closing and I was told that’s what I was getting back wrong! I didn’t bring my check book and that caused problems to fix real fast. You made my closing a real bad experience and the person closing didn't like it or the seller made things take longer and me look stupid because I didn’t know what was going on. The day before fixing application because they didn’t have the right amounts and changing my interest and said that I was still going to get $2000.00 back to cover some of the things I had to pay for. So o I am not happy.
Response from Veterans United
Hi Ricky,
I’m sorry your closing experience left you feeling frustrated and caught off guard. Buying a home is already a significant process, and I understand how upsetting it can be when the numbers and expectations you had going into closing don’t match what you encounter at the closing table.
I’d like the opportunity to take a closer look at your concerns, including the changes you described and the communication leading up to closing. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can learn more about what happened.
Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
The home buying process was great! Holly was very helpful and the app was beneficial as well.
From the very first phone call, these guys took charge. I felt like I was in touch at all times. If I ever had a question, I could text or call Billy and hear back quickly. The to do lists were great and made sending docs easy. I would definitely recommend.
Clay, Kara were very patient and walked through the process, very professional and personable
