Veterans United came through for me in many ways. The team they hooked me up with took care of me every step of the way, right up to closing, and they continue to be there for me. My family is grateful for their help in obtaining a new home.
Nick and Ellen were extremely helpful in this process. They were excellent communicators, and I never felt like I was in the dark with anything. They were excellent communicators and I never felt like I was in the dark with anything. If I had a question, they were quick to respond and were always able to explain things to make it easy for my wife and I to understand.
Truly the best people I have worked with. They made my home buying experience a non stressful one. Great communication. Timely and very transparent. Always willing to answer any questions. I will use these ladies and gentlemen again and again. We were able to close a week earlier than originally scheduled. Logan ,Blair and Kelon were truly the best.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Everyone was outstanding! Can’t thanks Mary’s team enough!
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Cory was the best!
Very professional and available when ever needed
Tina and Dana were exceptional! I couldn’t have asked for a better experience with this team!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Dane & Team were great to work with! All questions were answered expeditiously & honestly; couldn’t ask for anything better!!!
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Everything was amazing from my loan officer to my agent to my home buying concierge! They were on top of everything and if I needed help or had a question everyone was right there!
Exceptional and Professional service. Process was easy and stress free.
The app makes communicating with all parties incredibly easy, and is simple but effective.
Thank you so much for your determination to make my dream come true !
It appears to us that there wasn't very good coordination between team members and every time we got our to do list finished there would be several more added. It was very stressful. The closing was the longest we have ever endured and was confusing with the insurance.
Response from Veterans United
Thank you for taking the time to share your experience, David. I'm sorry the process felt so stressful and confusing. I understand how discouraging it can be to complete your to-do list only to have additional items come up, especially when you're already working toward closing.
Clear communication and coordination are important throughout the homebuying process, and I appreciate you sharing where your experience fell short. I'd like the opportunity to learn more about what happened. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
When things got tough these guys really pushed hard to make it through. Could not be any happier with their performance, Thank You to the whole team.
