Everyone was very helpful with questions for a first time home owner
I worked with Tammy H. at Puyallup WA branch and i had a very poor experience. She displayed impatience when answering questions and used a condescending tone.
At time i would had appreciated more direct guidance from my loan officer to walk me through one of the biggest financial decision on my family lives, rather than figuring it out the requirements and process of my loan by myself.
She also relied heavily on the VA app to read and learn about the loan process on my own.
No explanation no effort to help me understand my own loan. That made me feel dismissed. Communication was almost non-existent. I received several calls from your WI branch about internet ,home moving services, insurance, she never mentioned this in advance so i had no idea why i was been contacted so i had no context of these calls.
The only visit at her office (requested by me)one of my questions was "why you use the middle lowest FICO score to allocate the interest rate "I was told "because that's the way it is", i was hoping for bit more explanation to help me understand, she made no effort to actually explain the process.
One of the most stressful part was closing/signing day we also found out we needed to bring a cashier check .This was never communicated prior, which caused a very stressful last minute scramble.
Additionally , i got my homeowner and car insurance in Sep 2nd. trough VA in WI.I signed, agreed to the payments and was even charged for one month even though coverage did not start until Sep.28th.Then 3-4 days ago i received a text saying the zip code was mistyped and now my premium has gone up by $34 .They also texted "sorry for the mistake but we are glad were able to fix it" which was disappointing given that it was an error on your end that increased my cost .
I appreciate all that Veterans United does for veterans(i have 2 Navy Veterans Sons)and i am grateful for my home, but overall i felt the personal support and communication could have been better.
( even today communication is bad, i texted her yesterday morning with a question regarding earnest money and no answer yet).
This is the first home i have purchased since 1998. The process was so smooth. My Veterans United team was helpful from the very beginning. They walked me through every step from offer to close, including answering my many questions and helping me understand the process. Contract to close was about 5 weeks with no stress or suprises!
The whole staff operated as a well oiled machines. There were a couple small hiccups, but not that one caused. It’s just part of the process. Highly recommend the group again to anybody that I know is buying home. That’s a veteran.
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
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I'm Disabled Veteran first time home buyer and my experience with the Shaka Michael Kara Alex Johnathan and the Veteran United Team. Great job and ty.
Kenzie Tree was fantastic, she was very responsive. She assisted me on a Sunday afternoon and made the house hunt far easier.
Rob, John and Tina were excellent to work with. They understood our concerns and answered all our questions and made this a smooth and easy process. I would definitely recommend them to all veteran friends.
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
Jake did a phenomenal job handling any situation that arise. He is very knowledgeable and handled this entire process very smoothly, without fail.
If you’re trying to buy a home and scared by the whole process. Don’t worry Wendy will make it painless and quick. Any questions you have she will answer them quickly. She really makes your journey to home ownership easier than renting. I advise all Vets to reach out to her and stop waiting.
They were clear on all things I needed to do and supply
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I would like to thank Veterans United and everyone else who helped us get this house. My Loan Officer and her team made this experience easy for us. We couldn’t ask for anything else. This has been one of the greatest experiences of my life. Thank you so much once again Veterans United. Y’all are First Class Citizens.
Aaron and Anna were awesome. Very knowledgeable and responsive.!!
I would absolutely recommend VU… my friend told me about you and I was so impressed with how smooth things went from start to finish. Excellent customer service and support! Every question was answered and if one person didn’t have the answer they would find someone who did!
Jeananne was absolutely wonderful to work with..she was ALWAYS so friendly..kind.. willing to go the extra mile and most of all very trustworthy with all of our best interests…a true expert at what she does!!!
Michelle was beyond supportive and amazing.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
The whole process was very easy and i am very happy
Needed a home for my family and Veterans United got it done fast and painlessly! I’m thankful for these guys!
Amazing experience, and a great taco box for house warming gift
Very helpful, nice people, speed and efficienct
