The team was always quick to respond, super informative, and overall great to work with. I would highly recommend them.
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
Ta’Tianna and her team have been absolutely amazing! 100/10 would recommend to any veteran buying a home!
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Truly u believable, the care, respect, they are super professional and. Very knowledgeable. I would definitely recommend them and would use them again..thank you
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
The whole process was unbelievably easy! My dedicated team went the extra mile, taught me along the way, and encouraged me the whole time. I'm telling everyone I know!
Great customer service. Kelly Tolster was there to answer all questions along the way. Highly recommend!
Malachi Goodman was extremely responsive, helpful, and encouraging throughout this process.
Nice people but majority of my documents were incorrect with pre filled data / all the way up until closing day where my mortgage and escrow were incorrect at closing. Closing should’ve taken 30 minutes and it took 2.5 hours waiting back and forth on corrections. If you go with them the app is pretty good and smooth but really take your time reading all of the documents details because it looks like there were quick mistakes like the sellers name included with mine as a name I’ve used in the past, some documents didn’t have the total of the house, some didn’t show I also own a second property, at closing the mortgage was off by $30 so just take your time to review everything.
Response from Veterans United
Hi Ryan,
I appreciate you taking the time to share your experience. While I'm glad to hear you had positive interactions with your team and found the app helpful, I'm sorry the errors in your paperwork created frustration, especially on closing day. I understand how disappointing it must have been to spend additional time reviewing and correcting documents when you were expecting a smooth closing.
Your concerns about the accuracy of your documents are important, and I'd appreciate the opportunity to learn more about what happened. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I was reccomended by my supervisor and i would be a fool to not share with someone else
There was minor communication breakdown but overall exceptional service.
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Had a great team. It was a new learning experience.
They help make the process easy. Always there to answer questions and got back to me in a timely manner.
Working with Veterans United was an absolute breeze. The entire process was simple and streamlined, and the people were fantastic to work with.
Hunter and Wendy were great to work with. They were honest and forthright through the whole process.
Would recommend Josh and United home loan.
