Unfortunately the ball was dropped more than once for my buyer and even when the team lead took over, the communication was less than satisfactory. The day before and days of closing - we were unable to get any responses from Dylan Schatz nor Lani, the team lead.
Response from Veterans United
Hi and thank you for taking the time to provide feedback on behalf of our client
I’m sorry to hear their experience was impacted by repeated communication issues throughout the process. Communication during the final days leading up to closing is especially important, and I understand how frustrating it must have been to be unable to get responses from Dylan or Lani when timely updates were needed most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we aim to provide. If you or our mutual client would like to discuss the experience further, please do reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
My loan officer Jeff Gordon and his Team are the best in the business hands down!
Looking forward to working with them in the future.
The process was smooth and moved along quickly
Nichole and her team were fantastic. Thankful for all of the help, and assistance. Will be reaching out again in the future if I need to purchase a new home!
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Made the process smooth and super simple would highly recommend
My third house using VU, so you can say I am happy with the transactions. Candy and Madison took good care of us.
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Very professional and took a personal interest in getting me approved.
I cannot recommend Torri Thomas enough for anyone looking to buy a home! From the very beginning of our journey all the way through closing day, she was absolutely incredible to work with. She was attentive, knowledgeable, patient, and always made us feel like a priority every step of the way.No matter the time of day, Torri was there to answer our endless questions, calm our concerns, and guide us through every detail of the process. She truly went above and beyond — from sun up to sun down — making sure we felt confident and informed throughout the entire experience.Buying a home can feel overwhelming and stressful, but Torri made the process feel smooth, exciting, and genuinely enjoyable. Her communication was exceptional, her professionalism was unmatched, and her dedication to her clients is something you do not come across often. You can tell she truly cares about the people she works with and wants the absolute best for them.We are beyond grateful for everything she did for us and could not imagine going through this experience with anyone else. If you are looking for someone who is trustworthy, hardworking, compassionate, and truly amazing at what they do, Torri Thomas is the one. We are forever thankful for her help in finding our home!
Trey and Lani were phenomenal! Trey made it happen, his expertise and patience made this deal close! I do not hesitate recognizing and recommending Veterans United! They indeed live to their name.Happy Homeowners,
Luis & Debbie
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Yes I really appreciate everything. Everyone was very helpful.
Blake was outstanding-knows his product and works well with both clients and team members. Exceptionally responsive with communications.
This is the second time I have used Karol and her team and they are outstanding. They truly don’t leave you in the dark on anything. I felt fully informed throughout the entire process. They definitely make the home buying experience painless.
Lance and Jacklyn were great as well as the rest of the team from start to finish.
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Great team - very professional
Your team was fantastic.Working with me.And my wife to get our brand new home and I appreciate everything you guys done.And thank you, aaron and melissa, you guys are absolutely awesome
Always there for me and answered all my questions
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Wendy and her team was absolutely amazing to work with, they explained everything effectively. The work with me when it took me a while to find some documents needed to get the approval.
Amazing team work!
