Good, however, I don’t know who I make my payments to or my account number!
Bill and his team went well above and beyond. The whole process went far smoother than I expected.
Outstanding!
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
My officers were. Katie Smith and Gray Grimm and they helped us through everything. The app made everything so much easier and they explained everything and answered quickly all of our concerns.
OUTSTANDING OUTSTANDING TEAM!!!!!!!
I went though the entire home loan/buying process while deployed overseas and Veterans United made it such an easy and pain free process. I was thoroughly impressed and happy.
Was a patient process and streamlined information
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My team people Brice Tyler Hannah Zac were always there for me when ever I called - polite, helpful and friendly . There is a lot of paperwork but with a great team that is very encouraging you will be successful in obtaining a home My team was outstanding Thank you all for your patience and efforts.
Ryan and Kelly were great during this experience. They answered calls frequently and when I couldn’t reach them, they called back quickly.Reliable and knowledgeable about every question we had. I am absolutely going to tell veterans to look to you guys when buying a home
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Easy, had all the help we needed to get through this home buying situation
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Bill was great to work with . Made this whole process smooth and fast .
Veterans United helped me more than any other lender. They truly worked with me to get what I needed.
Veterans United did a great job getting us the house we wanted while walking us through the process.
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
This is supposed to be a VA home loan, not conventional. I should not be paying PMI. I also do not pay County taxes so that portion of escrow is incorrect. I only pay homeowners insurance. So, where's all that extra money going? Not to me, not towards hazard insurance...
Of course, it's my fault that I didn't see this when signing original mortgage documents so I'm just getting screwed. Not anymore, I'm refinancing with another lender who can do it right. This is disgusting.
Response from Veterans United
Hi Nicole,
I’m really sorry this situation has been so frustrating, especially when it feels like the numbers don’t add up.
I do want to clarify a couple of key points based on your concerns. Your loan was structured as a conventional loan from the beginning of the process (contract to closing). When using second-tier entitlement while retaining another property, there are specific limits, including loan amount and occupancy requirements, that can impact VA eligibility. In those cases, a conventional loan may be the path forward, and that structure would have been reflected in the documents throughout the process.
Regarding escrow, I want to be clear that property taxes were not included in your escrow setup. Based on your exemption status and the final closing documents, escrow was established for homeowners insurance, not county taxes. If you’re seeing a higher payment than expected, I completely understand why that would raise concerns, and I’d like to help break down exactly how those figures are being applied.
You deserve a clear and transparent explanation of your loan and payment, and I’d really appreciate the opportunity to review everything with you one-on-one.
Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
People we worked with were amazing.
