Thank you so much for your determination to make my dream come true !
This was the easiest process for a home purchase I have ever had!
Moya was a pleasure to work with. She answered all of my questions, helped me jump every obstacle that I encountered and was so friendly throughout the whole process. With Moya I really felt like I had someone pulling for me, a friend who wants to see you succeed. I strongly recommend Moya. She is wonderful.
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My whole loan team was outstanding
Great as always! Much better experience than last time. Bob, Crystal and Sabrina were a huge help in the process. We could not have done it without them!
Buying a home was so easy with Veterans United.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Casey, Noah, and the team were outstanding! Noah did an amazing job getting me to approval, and Casey drove the deal to close. While the rigor of the VA loan process exceeded every other home mortgage I've ever had, they were a pleasure to work with and made every effort to keep us on track in spite of many surprise requests from the underwriters. I would absolutely work with VU again, and I will be recommending that my fellows vets do as well. A grateful thank you to Casey, Noah, Steph, and Rynda!
The communication has been outstanding since day one. If I ever had questions or concerns they were addressed very quickly, which made the whole process of buying a home a lot less stressful.
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They were very professional and helpful all the way through closing
Veterans United truly go above and beyond to help you achieve your goals. All with a positive attitude and knowledgeable people.
Kenny and Rachael were great to work with. They had a lot of hurdles to go through with my account, and there wasn't anything they couldn't figure out. 10/10!!
Amazing staff members, very helpful and supportive of our needs and answers questions quickly and efficiently I would definitely recommend this to anyone who is looking to get a mortgage
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
The team was extremely professional, knowledgeable and friendly. Great financial and people skills.
Absolutely horrible experience! Would by no means suggest anyone use Veterans United for any reason at all! Entirely too many issues to try and explain here. Would love to have someone from Upper management reach out to me for further information.
Response from Veterans United
Hi Michael,
Reading this, I can tell there’s a lot more to your experience than what you were able to share here. I appreciate you being willing to talk with us further about what happened, and I’d like to make sure your concerns are heard.
Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can learn more about your experience and help get the conversation started. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
