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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
463,675 reviews
826 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 463,675 unfiltered reviews

Starting on Page 15 of 15,456. Return to Page 1

5 out of 5 Stars

Thank you for helping us achieve our goal. Thanks to Lynn and Randy for helping us make this happen.

headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars

Veterans United was by far the most responsive, accessible, and user-friendly lender. From start to finish, their team guided me through every step of the process, answered all of my questions thoroughly, and made sure there were no surprises along the way. The entire experience was smooth, professional, and reassuring. I highly recommend them, and I’ve already been spreading the word at work because of how positive my experience was. Truly an outstanding team to work with.

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars

Easy and awesome. Second time with these folks and always a pleasure

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars

Phenomenal team that we worked with. We were nervous going in that it was going to be difficult but they were always there to help out with any questions. Thanks for all the help and it was great working with you guys. Stacy, Annie and Jason were the best we’ve ever worked with!

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Photo submission from Robert B.

I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars

Veterans united made our first home buying process extremely easy and straightforward, we were walked through every single step of the process and always had multiple people to reach out to for questions or help!

headshot image of Tansee McReynolds

Loan Officer: Tansee McReynolds

NMLS# 2736687

5 out of 5 Stars
headshot image of Adam Hastings

Loan Officer: Adam Hastings

NMLS# 2709229

5 out of 5 Stars
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

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5 out of 5 Stars

6 years ago we bought our home from with the help of God, Aaron Hayes, and Veterans United, and he reached out to me again as I inquired online about refinancing our home.
6 years ago we considered him a trusted friend, and even moreso now that my husband is in Heaven, and our daughter who helped me appreciates him so much as well.
Thank you Aaron, and Veterans United for making this getting out of debt refinance, and transition possible! Dianne Engemann

headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

4 out of 5 Stars
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars

I have partnered with Veterans United on three houses now and the are exceptional at what they do. The streamline the process and communicate through the entire process. I would recommend VU to not only a friend but also to family members.

headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
Photo submission from Cheetara H.

Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars

The whole team at Veterans United was great. Even while we were looking through a limited inventory, someone always reached out to see how our search was going. They made this process super easy. I would give them 20 stars if it would let me.

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

1.5 out of 5 Stars

my loan officers were okay but this whole process was extremely difficult. the company itself is what i have a problem with. I hear yall will just sell my loan to another company anyway.

Response from Veterans United

Hey Shane,
I’m sorry to hear the process felt so difficult and left you with a negative impression of the company overall. Buying or refinancing a home should feel straightforward and supported, and I understand how frustrating it is when the experience feels more stressful than expected.

I’m glad to hear your loan officers were okay to work with, but I also understand your concerns about loan servicing. In some cases, loans may be transferred to another servicer after closing, but that doesn’t change the support available to you. You’re still part of the Veterans United family, and our Client Advocate team is always here if questions or concerns come up along the way.

I’d be happy to look into your experience further and better understand what made the process so difficult. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.

Sincerely,
Claire S., Client Relations Manager

4.5 out of 5 Stars

The VU helped make our home buying process super quick and smooth, our team was great! Colin/Patrick were both amazing and took great care of us!

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars

Very professional and open minded for a first time buyer . Communication was outstanding, it so nice to be able email, text to have help this is awesome.
Thanks for everything
,

headshot image of Chris Whitchurch

Loan Officer: Chris Whitchurch

NMLS# 2679093

5 out of 5 Stars
headshot image of Dane Jackson

Loan Officer: Dane Jackson

NMLS# 2407552

4.5 out of 5 Stars

Craig Anderson's loan team was great, and the star was Natalie Kelly. She was the big reason I went with VU instead of USAA. Craig Anderson was relatable and easy to talk to.

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

4.5 out of 5 Stars
headshot image of Cole Abram

Loan Officer: Cole Abram

NMLS# 1867214

5 out of 5 Stars

Brett, Taylor, and the Entire VU team were absolutely amazing! We loved working with them every step of the way and the made the process so easy and streamline! I couldn’t recommend them enough!

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Photo submission from Troy S.

I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!

headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

5 out of 5 Stars

They made the process very easy. They understood my concerns and explained every detail in depth.

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars

Bryan Walther and his staff, who assisted my wife and me, were absolutely amazing throughout the entire process. There are simply no words to describe how pleased my wife and I were with the service throughout this home purchase. We were kept in the loop the entire time, and it was an amazingly smooth process. I would recommend Veterans United to anyone.

headshot image of Bryan Walther

Loan Officer: Bryan Walther

NMLS# 2637187

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